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I have been using HR/payroll systems/apps throughout my career, including Kronos, ADP, and Paychex. Paylocity, by far, has been the worst one I have used. Here is why: Poor Website Design: The website is not user-friendly. It’s crammed with drop-down menus labeled with verbiage that doesn’t relate to the function or the information needed. Inefficient Database Indexing: The indexing of the database is poor and lacks seamless integration. The filters are limited in their data-mining abilities because of this poor indexing. Customer Service Issues: don’t expect anything more than delayed responses and unresolved issues. Technical Glitches: frequent technical problems such as account lockout and not receiving one-time passcodes in a timely fashion. Paylocity App: the app is similarly frustrating and limited in it’s capabilities despite the very frequent updates. Don’t expect functionality to go beyond simple punch-in and out operations. Overall, Paylocity has not met my expectations and has proven to be a challenging system to work with.Show lessHotspotPee
Has all the pieces, fails to put them together
This app is ok at best. On average it is consistently frustrating to navigate and use.
-Constantly requires an updated password.
-Lies about password availability (says it can’t be the same as the last 4, but won’t allow any password so long as it has been used by the user.)
-Requires said password to access any sections of the app that a person would be using the app for (looking at weekly pay, W-2 forms, completing training assigned by the company, etc.), magnifying the above problem.
-Limited or no access to information or sections that ARE available on the browser version. This leads to constant issues where the company will think the employee has access to certain information, where the employee doesn’t even know it exists.
-No ability to change account information beyond name and address without a prompt from the app.
-No way to remove the glaring notifications in app without dealing with the attached issue, regardless of significance of the issue. (Some of us don’t care to participate in every company competition for best field picture, and that’s ok, so let us get turn off the alert)
-Just to list a few issues I’ve encountered.
It has all the functions, but using them or getting to them is just consistently frustrating. If it works but it’s finicky, it doesn’t work. Certainly not a 1 star app, but it could be fantastic if it wasn’t artificially frustrating.Show lessZusegodofgods
Developer Response
If there is a specific issue with our mobile app you want us to address or a suggestion on improving it, please let us know via In-App Feedback. Just tap on the "My Profile" icon at the top left of the app screen and select “Feedback.” We appreciate you reaching out!Very handy!
The Paylocity app is very handy and user friendly.
As an HR professional using Paylocity for pretty much anything and everything involving our company and employees, I’m impressed with all of the neat features it offers. Our employees typically say they prefer using the mobile app over the web browser!
As administrators within the Paylocity system, we do call support for assistance when needed and it’s quick and easy to get in touch with a representative, however nearly impossible to get through to our designated account manager, which defeats the purpose of having one in my opinion.
There have been occasions where we would call for support and the representative was not knowledgeable and would just refer to the Knowledge Base articles on the site, which I can do myself, usually leaving us with an unsatisfactory answer forcing us to call back and hope to reach someone more knowledgeable about the system. Paylocity representatives should also be thoroughly trained in compliance and legal topics, such as tax and garnishment procedures, and especially E-Verify.
All in all, Paylocity is great and consistently improving to meet our evolving demands and the mobile app is an essential tool for all users.
I would recommend this company/software to any business who wants a simple program that provides many great essential and bonus features to their employees and administrators.Show lessRubitrixx