This app has made some great improvements in the past few months. Way easier and less buggy.
Developer Response
Dear Maddie1847,
We're thrilled to hear that you've noticed the improvements! Our team has been hard at work to provide our users a seamless experience and the feedback we receive from users helps us continue enhancing the app.
Thank you for your feedback,
CR Mobile TeamThe updated version doesn’t even open to work, majority of my coworkers and I got the updated version and it’s not working or opening at all, needs to be fixed asap please
Developer Response
Dear Me@2024frfr,
The issue you are having may be related to the permissions configured by your administrator. Kindly reach out to them to resolve this matter. Should you require additional assistance, please reach out to our support so we can promptly help troubleshoot.
Thank you,
CR Mobile Team Unable to take data or do anything on the app anymore after updating. The “Learners” tab is gone so I no longer have access to client sessions. What’s the point of the app if you can’t do anything with it???
Unable to take data or do anything on the app anymore after updating. The “Learners” tab is gone so I no longer have access to client sessions. What’s the point of the app if you can’t do anything with it???
It normally works fine for me but since the update it crashes when I try to log in and now it’s saying I can’t log in because I’m not credentialed. This is happening to other RBTs in my agency. I don’t like using the web browser version but I have no choice. Would like to see this up and running shortly.
Developer Response
Dear torthor30,
We suspect the problem you're encountering might be linked to the permissions configured by your administrator. Kindly reach out to them to resolve this matter. If you require additional assistance, please don't hesitate to contact our support team, and we'll be happy to assist you.
Thank you,
CR Mobile TeamWhy did you change the layout of how the sessions look. Everything is super confusing and I don’t have time to search when I’m working with my client.
PLEASE GIVE US AN OPTION TO GO BACK TO THE OLD VIEW!!
Developer Response
Dear TheJoeFitzy,
The revised workflow aims to enhance visibility into the programs you're running and includes performance enhancements. Should you have specific concerns that we can address in future releases, please don't hesitate to contact our support team.
Thank you,
CR Mobile TeamThe app constantly logs me out and then has me reset my password and Face ID. Other than that it’s been a pretty easy app to use until the most recent update. The update removed the “learners” tab. I now am unable to collect data in sessions using the app and instead have to login on my browser.
Developer Response
Dear Samson,
Thank you for your feedback. Please call our support team so we can promptly determine the cause of the app logging you out. The updated data collection workflow aims to streamline processes while maintaining data integrity. If you require further assistance, feel free to reach out to your administrator or contact our support team.
Thank you,
CR Mobile TeamDownloaded app, but does not work for patients which is frustrating. Having an app for patients would be very convenient and make viewing our schedule easier.
I can’t log in on the app but only on the web.
every time I take data for a target at the bottom of my sheet it jumps to the very top and I have to scroll all the way back to the bottom to continue taking data for that target. this especially ruins my day if I happen to have a task analysis down there. this has been a problem for like 15 straight updates and it can't be that hard to fix. please hire competent programmers or quality assurance or really anybody who can make this problem go away
Maddie1847
Me@2024frfr
stephkenealy42
torthor30
TheJoeFitzy
Samson, A
BSB20230817
mefamilia2005
looqus munkim
