Lost functionality when changed from associates and family medicine. App not self-contained as was
Don’t receive new flag for new test or message, can’t pay your bill from app, can’t attach a picture for doc in app.
Love my Doctor HATE CALL CENTER
How to write a review on a love hate relationship. Village medical will not allow direct calls into the medical office. You must go thru the call center. I found this out when needing a referral to a cardiologist while having painful atrial fibrillation symptoms. The first call center lady had such a strong accent we did not understand each other. She did contact my doctors office. They had to call me back. I had to return the call which led me to a call center that was having a household party or that is what it sounded like. Third call I received an answer and asked to speak to the nurse in my doctor office. After MUCH explanation he transferred me to the office. It took over 2 hours from the first call to get an appointment and referral. Once a person is established with the doctor why can we not be able to reach our doctors office? When returning a call to MY doctor I still had to beg the call center person to let me speak to the office. I really like my doctor but I will be searching for another primary care doctor because of the call center.
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Dr. John
My whole family has been with Dr. John’s for over 10yrs now. We are truly grateful to have such an incredible doctor. She is compassionate and thorough. She is truly ⭐️⭐️⭐️⭐️⭐️
Great app as well as great doctors
My wife and I have had nothing but great experiences and service with Village. I would recommend this clinic and it’s doctors to everyone for the great care and attention they give their patients.
Village Brays Oaks
All Staff and Dr. Nguyen are very professional and caring every time I need an office visit. They are on top off my health needs and keep me informed of any issues. I’m ten times healthier now than I ever was 5 years ago thanks to Dr. Nguyen and his team.
Service
I’m grateful! I thank you for your patience in understanding me because I am still studying English and I know how difficult it is to communicate sometimes, but I have never felt treated with any kind of prejudice or I no longer have needs met for it.
Village Medical
My dissatisfaction is with corporate structure, not the medical team at my site in Gilbert, Az. The flow of information is baffling when calling to make an appointment. My latest call for contact with my physician was scheduled to be via a video chat. I waited 30 mins or so for the call. When the call came, it was a health asst informing me the doctor would not see me via video chat and I had to come into an office over an hour plus from my house. After a discussion, where I fully own up to my irked vocal tone, I said I would not be coming in for face to face as it was too far. I went to an urgent care after concluding the call. Then, a few days later, I receive notice that I missed my appointment.
No, I did not miss an appointment that:
1. Was scheduled as a video chat
2. Appointment changed by office to in office, after 30+ min delay in contacting me to inform of doctor’s decision
3. In the phone conversation, I explicitly said I would go to Urgent Care.
No, I did not miss an appointment that:
1. Was scheduled as a video chat
2. Appointment changed by office to in office, after 30+ min delay in contacting me to inform of doctor’s decision
3. In the phone conversation, I explicitly said I would go to Urgent Care.
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Excellent
User friendly software
Review
Dr Christy Watts is amazing. I actually changed my insurance plan just so I could continue to see her for my appts.
Thank you Dr Christy for all you do. I trust her with my life (literally )😊🙏🏼
Thank you Dr Christy for all you do. I trust her with my life (literally )😊🙏🏼
Terrible messaging system
The messages don’t seem to work. Sometimes I get alerts for messages I’ve already seen. And I’m not sure that my medical team sees my messages either. As it takes sometimes weeks before I get a response. I’d rather be able to call them directly. But calling goes only to the answering service which is terrible too.
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