Extremely Unfriendly User Experience
I have never written an app review despite using hundreds of apps for 15 years and many of them language apps.
However this app is the most difficult app in which to manage your account.
When I first signed up I spent an inordinate amount of time having to decline offer after offer after offer to add more services than the one Jumpspeak memebership I asked for. it was at least five minutes of declining. When I provided feedback they just offered to cancel my membership.
I decided to try the service but have found other apps and ChatGPT to be better.
Now that I want to cancel my membership, Jumpspeak will not let me. You cannot cancel from within the app. You have to contact customer service and then they send you a link which then sends you to a website which asks you to put in your email address so they can send you another link to cancel etc. And the link to cancel does not come. I have inputtednit four times and waited 30 minutes. Amazingly when you want to pay them more the setvoce is instantaneous.
I will inevitably have to call my credit card company and put a stop payment on it. I suggest you think carefully about whether you want to sign up for a service that is so disrespectful to its subscribers.
However this app is the most difficult app in which to manage your account.
When I first signed up I spent an inordinate amount of time having to decline offer after offer after offer to add more services than the one Jumpspeak memebership I asked for. it was at least five minutes of declining. When I provided feedback they just offered to cancel my membership.
I decided to try the service but have found other apps and ChatGPT to be better.
Now that I want to cancel my membership, Jumpspeak will not let me. You cannot cancel from within the app. You have to contact customer service and then they send you a link which then sends you to a website which asks you to put in your email address so they can send you another link to cancel etc. And the link to cancel does not come. I have inputtednit four times and waited 30 minutes. Amazingly when you want to pay them more the setvoce is instantaneous.
I will inevitably have to call my credit card company and put a stop payment on it. I suggest you think carefully about whether you want to sign up for a service that is so disrespectful to its subscribers.
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Too good to be true….
Jumpspeak advertises that it will improve your conversation skills. As a lapsed Spanish speaker I’ve achieved a good CEFR B1 standard but need to improve my speaking skills.
After a month I can say it does not achieve this claim. The speech recognition and AI are poor In comparison to other apps I use. The lessons are parochial and don’t challenge the user. And it markets discount/offers very heavily which in my experience have T&C attached to them which are not transparent when you subscribe = I was not refunded in full. Very shabby! In my experience it’s buyer beware! There are much better alternatives available so do your research…..
After a month I can say it does not achieve this claim. The speech recognition and AI are poor In comparison to other apps I use. The lessons are parochial and don’t challenge the user. And it markets discount/offers very heavily which in my experience have T&C attached to them which are not transparent when you subscribe = I was not refunded in full. Very shabby! In my experience it’s buyer beware! There are much better alternatives available so do your research…..
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Choose another app.
It doesn’t work. Is over complicated and customer service is bad….
I bought this through an offer. It was a complicated process and it kept giving me error messages. I thought I managed to do it in the end and started using the app. initially I thought it was quite limited the AI tutor kept failing and crashing. Then realised I didn’t have access to the paid version. It was a very complicated process to sort out so eventually I just gave up and stopped using it. Then it auto renewed. I still had no access to the paid version so didn’t know it would renew, nor was I able to turn off auto renew. It is a beefy frustrating app and customer service just makes it all more of a chore.
Honestly it could be good but the crashing, complex sign up and poor customer service means I wouldn’t use it again. Choose a different app. There are loads of good ones why get a bad one.
I bought this through an offer. It was a complicated process and it kept giving me error messages. I thought I managed to do it in the end and started using the app. initially I thought it was quite limited the AI tutor kept failing and crashing. Then realised I didn’t have access to the paid version. It was a very complicated process to sort out so eventually I just gave up and stopped using it. Then it auto renewed. I still had no access to the paid version so didn’t know it would renew, nor was I able to turn off auto renew. It is a beefy frustrating app and customer service just makes it all more of a chore.
Honestly it could be good but the crashing, complex sign up and poor customer service means I wouldn’t use it again. Choose a different app. There are loads of good ones why get a bad one.
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Started today.
I’m keeping an open mind. This app so far has done an excellent job of creating circumstances you are likely to encounter. The only minor concern I have at the moment is the listening ability seems a bit glitchy at times, but I also could probably up my pronunciation game. But I have never experienced another learning platform that puts you in such realistic situations. I am cramming in Spanish and Italian as part of my career. I am very happy to have this app at the steeply discounted price frequently offered by such apps around the holidays. I have enjoyed Babbel in the past and it was very useful but its conversation capabilities are nowhere near Jumpspeak. I love that they try but Duolingo is just kind of a way to dabble in other languages. I can see Jumpspeak getting me where I need to be in conjunction with travel and daily exposure to the language.
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DO NOT DOWNLOAD
This app was such a scam, couldn’t even login to use it after payment and the team hasn’t responded to any of my emails regarding the issue or refund. If the development team is reading this - please respond back to emails in a timely manner, I have been reaching out for MONTHS.
Need feedback to correct errors.
Without feedback to correct errors they will be repeated.
Very poor voice recognition
The app would be okay but the voice recognition is very poor even when you are saying and pronouncing the words correct. There seems to be problems with it picking up when you are speaking.
Terrible app. Charged me after I deleted my account
The app was terrible. I wish I didn’t get scammed
Crashes constantly
I only just downloaded the app and I’m confused at what I even signed up for. First it says 100 days free, when you download the app they want you to pay £59 and when you skip that and try to engage with it, it crashes. I also didn’t find it back in my subscriptions so I’m not even sure how to cancel the trial. After trying again, I could listen to one lesson but I’m disappointed the tutor speaks English with a strong French accent. How ridiculous. Just do it all in French with subtitles. Would be much less condescending. Now I have to spend time working out what I signed up for with Apple Pay. And how to cancel.
So you only get three days free, not 100 and you have to cancel where you signed up. In my case it was the website, where to my surprise I had signed up to £95 and £49 per year starting in 7 and 3 DAYS respectively. How scammy.
So you only get three days free, not 100 and you have to cancel where you signed up. In my case it was the website, where to my surprise I had signed up to £95 and £49 per year starting in 7 and 3 DAYS respectively. How scammy.
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App will not load
Downloaded (and deleted) app multiple times but it instantly crashes every time! You’ve charged my credit card but I want a full refund!!
