Good bank app
This app is very easy to navigate. I am able to take care of most of my banking needs on this app.
Mobile Deposit
I am always having a hard time depositing my checks. Have to try more than three times if not more and I follow the instructions.
Worst App
It is confusing. Each time I visit the format has changed. The screen doesn’t enlarge and it is difficult to read statements. i am ready to change banks.
Very pleased
Very pleased with the ease of working with Montecito Bank. I use the mobile app primarily and don’t go to the branch often but when my wife and I do go in Maria Torres-Brown is always friendly and helpful. Still a true community bank.
Misleading, non functional and no customer service.
App doesn’t update balance over weekends. Purchases frequently do not draw funds from account for 3-5 days. No customer service after hours or on weekends. Only the core group of local decades long customers keep this bank afloat. Or it needs to be audited.
Be very careful with this app.
Balances do not update or offer customer service over weekends or holidays. Some refunds into account take an hour, some take 10 days. Zero consistency.
Balance doesn’t update consistently.
This app takes multiple days to update your balance. It does not update at all over weekends, including ATM withdrawals. Some online purchases get pulled from your account right away, some take a business week. There seems to be no way to tell which will be which. It’s very misleading and frustrating.
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Banking in the 1950s.
Would not recommend. The physical bank is mediocre/atms are terrible. The app is awful. Does not update balance over weekends. The bank constantly lets online services double charge and then takes 10 days to reimburse. I’ve had to get 3 new ATM cards in 2023 simply due to ATM physical malfunctions. The atm did not electronically add funds after a deposit. The atm broke down during a withdrawal and had no electronic record of it. Again with another deposit.
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The app is poorly designed & hard to use.
I’ve spent the last 2 hours trying to figure out how to transfer money from my MB&T account to my friend’s. It’s impossible. MB&T instructions don’t help because the icons they say are there are not.
Easy to Use App
This app is good with managing my accounts and to transfer funds between them. The app frequently sends authorization codes to ensure it is me using the app. I also like the email feature for it stores communication I can reference.
