My review of the app is based on some features I feel are missing. First, I would like a notification sent to my phone when the internal temperature from the probe is met. Also, I feel it is important to know which flavor pellets are currently being using in the hopper. I’m not sure if updates can be “pushed” to the computer in the grill itself via its internet connection capability but it would be helpful to know of a means to do so. Also, more frequent updates to the Grilla Grills app is always a plus.
I too am experiencing Wi-Fi connectivity issues I even upgraded my home Internet to gig speed mesh net work and my grill still has a hard time connecting or staying connected.
I’ve now had the grill for a couple months and still have yet to be able to use the Wi-Fi connect even once. It’s gotta be the app. The grill will say it has a Wi-Fi connection, yet the app says there is no connection. It’s not my Wi-Fi range since other devices connect easily to my router from the same distance. After multiple back and forth with customer service, including screenshots, they simply seemed to have given up. I’m really starting to regret the premium price I paid for this grill.
Developer Response
Thanks for this feedback, but please do not give up trying to work with our customer service team on this issue. The number of people that aren't able to get their application to work is exceedingly slim, and the issues are always specific to that persons network.
It may take us some trial and error to figure out what the roadblock with your network is, but we will not stop working with you until we find a fix. This is the worst app I have ever tried to use. If the app and grill don’t connect to the WiFi then it’s something else wrong with the grill.
Don’t believe the hype. The Customer service is terrible and this app only matches that.
Old technology…..if you are downloading this, pack the grill back up and return it. Save the frustration.
Developer Response
This is very strange to see, as a team, we are absolutely on top of any and all customer service requests. As a family-owned business, it's one of the most important things to us.
As far as old technology, that's simply not true. This application was developed recently, and is kept up to date. If you're referring to the fact that our app uses 2.4ghz band WIFI, that was a conscious decision. The majority of households in the U.S. still have 2.4ghz connections, and those connections penetrate through walls better, therefore providing a far more stable and consistent connection to the app. This is clearly marked in the product information for the grill.Don’t buy their grills if WiFi is a selling point for you. It’s not reliable. Mine won’t even connect despite hours upon hours of messing with the router, network, etc. customer support just links the faq
Grilla Grills won’t release a product until it’s perfect. The app works great and connect my grill to WiFi was simple. Glad they block out the 5G networks. Helps to connect. They have some great features and I hope many more will come!!!
Developer Response
Thanks for letting us know how well it works for you! This is a huge new endeavor for us so feedback is important!Please fix the connectivity issue with the WiFi…every now and then, especially at important times my phone can not connect with the grill!! I understand this is a new feature, but for the price you pay for the grill there should be no problems
Paired and worked as expected. Even on the outer range of my google wifi it stays connected for notifications and settings. My only request is to get a maintenance minder on the app like burn time, cleaning time, cooking stats. Thanks Grilla!
Developer Response
Thanks for the feedback, great to know it's working so well for you. Things like what you suggested are definitely in the works, however, we don't have a timeline for those updates. We want to make sure the controller works perfect every time before we start adding in cool new features.Monitors temperatures well. One improvement I may suggest is temperature trending. It’d be great to see the rise in the protein and make better decisions.
Works great for my set up, seems like a lot of people have problems with the WiFi set up on smokers whether it’s a Traeger, PitBoss or Grilla.
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