Well-Designed Utility App with a Couple Feature Requests
The utility provider's mobile app offers a polished and intuitive user experience. The clean interface makes it easy to manage my account and track usage, with all the key features clearly surfaced. I appreciate the steady stream of improvements the app has received over the past year, demonstrating the provider's commitment to continuously enhancing the digital experience.
Recommendation for Enhancements
Two areas I believe could further improve the app are payment options and theming. Adding support for modern digital wallets like Apple Pay would streamline the payment flow. Additionally, updating the app icon to better integrate with iOS 18's new interface customization features, such as custom icon colors and dark mode support, would provide a more cohesive and visually appealing look on my device.
Overall, the utility provider's mobile app delivers a reliable and user-friendly experience. I'm glad to see their investment in the digital channel and look forward to future updates that address the few remaining areas for improvement.
Kub App
Response from developer
Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.
Nice picture. Terrible app.
Response from developer
Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.
Simple and Functional
Response from developer
Appreciate the review!
Easiest bill pay set up, EVER!
Response from developer
Thank you for your review! "Easy" was definitely one of our goals in creating the native apps. We appreciate your feedback.
Unable to make payment
Other than that, the app looks nice and seems intuitive and seems to function as expected.
Response from developer
If you will email your KUB account number to AppSupport@kub.org, I will look into the issue.
Fixed my problem
Response from developer
Awesome news!
Does not load
Response from developer
So sorry this is happening. Would you please email your KUB account number to AppSupport@KUB.org so I can have a developer look into this issue?
Improvements since update
Response from developer
Thank you for reporting this! Have you tried updating to the latest version (1.5.1). We deployed some bug fixes just last week that we hope will alleviate these kinds of issues.
App crash
Response from developer
I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Would you mind to email AppSupport@kub.org with your KUB account number and the date/time you experienced the crash? This will help us troubleshoot.
