Profee User Reviews

Top reviews

Really good only!

Easy and fast!
Happy

Response from developer

Hello! Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us. We look forward to serving you again. Have a great day!

Works perfectly

We use Profee to transfer funds to Russia and Denmark. It works perfectly. Profee will remain our first choice when transferring funds.

👎🏻👎🏻👎🏻

Does not work in Australia!!! I couldn’t registered my account.

Response from developer

Hello! Profee is currently in the position to provide services only to the residents of the European economic area. We are working to increase the number of countries and areas that are offered. To ensure the security and dependability of our services, this procedure is not quick. Thank you for your feedback!

doesn’t work at all

pls could you advise what has happened and why the app doesn’t work ?

Response from developer

Good day, Ragima! We would gladly help you with any difficulties you are facing and we are confident that we can resolve your case in a matter of hours, allowing you to continue enjoying our service! We encourage you to contact our customer care team to resolve any difficulties as quickly as possible.

Dont use this app

I have used this service to send money and no receipt of amount after 16 hours. They use false advertisement which says transfer within minutes. I tried contacting customer service and now they say it would take several days! I asked for a refund and no response. Scam!

Response from developer

Hello, Rahul! Please note that Profee processes money transfers within several minutes and sometimes delays may occur due to the chosen payment methods or banks’ rules. Based on the information provided, we were unable to identify your case. Please send us your request ID or get in touch with our customer support and we will be happy to assist you.

Very bad service

I must say very bad customer service, they don’t respond . Take too long to verify account. Restrict my account without any reason. Asking about proofs again and again. Very bad and poor service. Not satisfied

Response from developer

Hello Roop! We make every effort to provide you with a safe and reliable service. It is occasionally necessary for us to request additional documentation to comply with regulations and to ensure our customers' safety and security. Based on the details you have provided, we were unable to identify your particular situation. We will be happy to help you as quickly as we can with your request! Kindly provide us with your request ID or contact us via official means as soon as possible!

Unsatisfactory Payment Delay and Customer Support Experience

I regret to say that I am experiencing a prolonged delay in a payment transaction that has remained unresolved for the past five days. Furthermore, my interactions with the customer support team have been less than satisfactory.

The delayed payment has caused me significant inconvenience, and I am concerned about the lack of response and assistance from the customer support department. I expected a higher level of service and urgency in resolving payment-related issues.

I hope the matter can be addressed promptly and efficiently to ensure a more positive experience in the future.
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Response from developer

Good day! The majority of Profee transfers are completed in a matter of minutes, yet in certain uncommon circumstances, it could take longer due to internal policies and practises at the recipient's bank. We were unable to identify your case from the information provided here. Please provide us with your request ID or contact us as soon as you can via official methods!

Very much not useful

I tried sending money to India. Even after 2 days, my family did not receive the money. I have been trying to contact customer care, which is available only from 9-6 from Monday to Friday and also, takes hours to respond. Definitely do not recommend this app.
Please don’t tell waste your time and money.
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Response from developer

Hello! The majority of transfers to India are completed in a matter of minutes; however, on occasion, it may take longer depending on the internal policies and practises of the recipient's bank. We were unable to identify your case from the information given here, therefore if you can, provide us your request ID or contact us as soon as you can through official ways!

Doesn’t work

Just after registration my wallet was blocked, the support doesn’t reply by email, a support tab in the app doesn’t work at all, the application is kicking me off when I try to do something. Very disappointing experience.

Response from developer

Hello! For thousands of our customers, our application works flawlessly. Your case is unusual, and we were unable to identify your specific case based on the information provided. We would gladly assist you with your inquiry as soon as possible! Please send us your request ID or get in touch with us as soon as possible through official channels!

The worst customer service

My account was placed under review for no reason. They asked for my ID despite the fact that I had provided it TWICE. They also asked for a card statement - WHY?? The support button in the app doesn’t work. Chat simply doesn’t load. The phone number they provide doesn’t work too - I’ve been dialling for a few hours. Written response takes 2 days. Absolute nightmare.
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Response from developer

Good day! It's a good opportunity to explain to our customers why in some rare individual cases the Company may request documents. In order to ensure a safe and transparent transactional environment, guarantee no fraud and trustful processing, and prevent any potential system abuse for all our customers, we may require documents or clarifications. We really care about each and every our users and aim that all the issues addressed are usually successfully resolved within 24 hours at the latest. We could not identify your specific case having the details available here, and we will be happy to help you with your request with the highest priority! Please contact us as soon as possible via official channels!

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