I have multiple disabilities, one of them being deafness and another adhd. This app makes a world of difference and for 4 lectures, my notes were delivered the next day. So grateful.
Developer Response
Hi Sarah, Thank you for the positive feedback. We're happy to hear that you love our app!. Sincerely, Chad (Student Support Ambassador)In my accommodations this is the app that I must use and over the last three weeks I have noticed a ton of bugs. I want to start off with how disappointed I get when I see that the app hasn’t been updated in at least a year not even a update for bug fixes. Secondly I have lost so many recordings due to the recording being unexpectedly stopped with no explanation, this is while I am in do not disturb mode which turns off all notifications. When this happens it will record for a couple seconds or a couple minutes and then stop and in turn I lose the ability to review the lecture and the next time I’m watching my phone like a hawk to make sure it is still recording. The last thing is I would like to access my recordings and notes across all my devices, if I’m logged into the same account on my iPad I should be able to access the recordings and notes that I had on my phone. I know this is a lot but fixing the app will make me actually enjoy using it.
Developer Response
Hi there, Thank you for your feedback. We're sorry to hear that you're experiencing some issues with the app. Can you please contact us at support@habitatlearn.com so we can help resolve these issues. Sincerely, Chad (Student Support Ambassador).I have recordings uploaded to the NTE website but they are not accessible through this app. It’s would be nice to be able to review notes and recording using my phone when I’m not at my laptop. Overall I will probably not use this app that often.
Developer Response
Hi there, Thank you for your message. Can you please e-mail us at support@habitatlearn.com so we can help resolve this issue for you. Sincerely, Chad (Student Support Ambassador)I mean the app is cool, just takes forever. I had an exam due and out of 12 lectures, I only got four returned in a span of three weeks. It takes forever. I had someone call me and lost all the recording so it was really frustrating.
Developer Response
Hi Niki, We're happy to hear that you like our app. If ever there are delays, please reach out to us via the chat widget so we can look into this matter. Mobile calls will interrupt a recording so we suggest that you switch your mobile device to airplane mode while recording (please ensure
airplane mode is switched off after the recording has been made so that it can sync). Sincerely, Chad (Student Support Ambassador) Every time I record my lecture it take more than a week to get 1 recording. Im constantly emailing customer service and tell me they will fix it but they never do. I’m still missing a lot of my notes. Bad app!
Developer Response
Hi there, Please reach out to our support team via the live chat widget so we can help you with this. Sincerely, Chad (Student Support Ambassador) I tried to submit my lecture but it said it was too long and Ingave to pay for WeTransfer? Absolutely not.
Developer Response
Hi there, Thanks for your feedback. We recommend a recording to be under 2 hours in duration, if you need to record longer than this, suggest that you do a part 2 (ie. stop and save the first part and then start a new recording). Hope this helps. Sincerely, Chad (Student Support Ambassador)I have had this app for two weeks and already have had it crash during 4 of my lectures. The app will stay open but stop the recording 20s-60s after initiating recording. I didn’t know that it crashed each time it’s happened so far, so I didn’t end up getting a recording of those lectures which is vital to me doing well in my upper division science classes.
I need this to be functional for my disabilities.
Also I’ve had a total of 7 lectures go beyond 48 hours to get a return of requested notes. 6 of which were ordered more than a week ago and have not come back to me. It’s really disappointing because I have an exam on Monday and this app so far has not been a reliable study tool for my exams.
Developer Response
Hi, We’re sorry to hear that you’ve experienced technical issues with our app, thanks for bringing this to our attention. Our tech team is looking into this problem as we’ve had a few reports of this happening; we hope to have an update to resolve this issue very soon. With respect to not meeting your turnaround time, we have recently hired more notetakers to ensure that this doesn’t happen moving forward. Please reach out to our support team so we can look into your notes and have them prioritized for you. The best and fastest way to contact us is via the NTE chat widget; our support team will be happy to assist you. Sincerely, Chad (Student Support Ambassador).I was assigned this tool in college, but it is absolutely horrendous. It is slow, it never delivers my notes in 48 hours like it says it will, it often takes weeks. The team is responsive but is very slow in responding. The notes are also often messy and in a confusing arrangement that is hard to follow, the bullet points used are unnecessary and some of the information recorded by the student or user is often not on the notes recorded down by the note taker.
Developer Response
Hi Via Lin, We’re sorry to hear that your experience with our app wasn’t satisfactory. With respect to not meeting your turnaround time, we were certainly experiencing a higher demand for notes which caused some delays but I’m happy to report that we're back on track and delivering notes on time. As for your quality concerns, if ever this occurs, please don’t hesitate to reach out to our support team so we can investigate your substandard notes and provide you with a revision. The best and fastest way to contact us is via the chat widget; our support team will be happy to assist you. Sincerely, Chad (Student Support Ambassador)So far this app is off to an unfortunately terrible start.
I submitted 3 recordings to be transcribed, and it took two days longer than the promised 48hr window.
I contacted the chat support who was less than concerned and said they are “working on it”. After persistently telling this person that it’s been well past the timeframe, my notes were delivered to me about 4-6 hours later.
Two of the recordings had barely a few sentences written, and the 3rd was great.
Well I submitted another request 4 days ago, and still haven’t received them.
So once again, it’s been double the amount of time it was supposed to take, and I’m already about to have my next class again without the notes from the previous week.
Waste of time and money. Don’t bother.
Developer Response
Hi Pbzmt, we're really sorry that the service you've experienced so far has been poor and frustrating. Our sincerest apologies with the recent delays in turnaround time, we've been experiencing much higher demand than expected and in future we will aim to give customers greater forewarning of likely delays if the situation should arise again. Likewise, I'm sorry to hear only 1/3 of the notes you requested were of an acceptable standard – please reach out to support@habitatlearn.com and we can have those notes redone for you. Our quality assurance team will be made aware of the issue meanwhile. Sincerely, Tom (lead developer).Recently my orders were taking way too long to receive. Customer support live chat also takes too long to connect to an agent. My orders usually say will be delivered within 48 hours but that doesn’t seem to be the case anymore.
Developer Response
Hi qpqpwpwlwwq, we are very sorry about the recent delays in turnaround time, we have been experiencing much higher demand than expected and in future we will aim to give customers greater forewarning of likely delays if the situation should arise again. If you'd like to pursue the issue further please email us at support@habitatlearn.com. Sincerely, Tom (lead developer).
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