I’ve been using this app for a while now through my colleges accommodations. The interface is very easy to use and the team is amazing at getting notes to you in a timely manner. The notes are always thorough and delivered in the time period given: almost always earlier actually. My one qualm is that sometimes I’ll hit start recording and it’ll start but when I pick up my phone at the end of class it’s no longer recording. Unsure if that’s on their end or my phones end. But other than that the app has been great and I recommend it to colleges looking for something like this.
Developer Response
Hey szan26, thank you so much for kindly leaving a review, we're so pleased that you're happy with the app and the notes. I just wanted to confirm that our team is looking into the issue of the recordings stopping before the end of class – you're not the only one, I too have experienced this using the app. We hope to have a fix out as soon as possible. Thanks again! – Tom (lead developer).So I was assigned to this app by college for my accommodations for my learning disability purpose I was using and I record one of my lectures and kicked me out and try to log back in and I’m typing back my school email and my password and I reset it but it still gives me the same message that my password and my email address that I entered are incorrect and I couldn’t continue recording my class lecture since I got kicked out from my account and it doesn’t let me log back in. And my lecture that I recorded is in their
The honest truth this app need a lot of improvement and a lot of bug fixes made into this app
Developer Response
Hi there haro6789, I'm so sorry that you were logged out while recording and now you aren't able to get back in, that's not good at all! Thank you for raising the issue, the development team will take a look and make sure the app doesn't kick users out of a recording session going forward. In the meantime I'd like to help you gain access back into your account, would you be able to send our customer support a message here please: https://notetakingexpress.com/chat or, if you'd prefer, you can also reach me directly by email at nte-mobile-app-dev@habitatlearn.com
i got this app as part of my accommodations in college for my learning disorder. when it does what it’s meant to its an excellent app and the notes i receive are top notch, but sometimes it will just delete my recording and there is nothing i can do to recover it.
there should be an update where we are able to save the recording periodically and go back and add to it later. if this is not possible, we should be able to upload audio recordings from other apps such as apple voice memos, since this one clearly cannot be trusted to save our valuable recordings. i’m writing this in class as i’ve just lost over an hour of notes without even closing the app.
please fix these bugs because this has the potential to be the perfect app.
Developer Response
Hi there, thank you so much for reviewing our app and providing this feedback. We're really sorry to hear that you've lost your recordings, that's totally not okay! I'd really like to get to the bottom of this issue so that it doesn't happen again for you or anybody else, would you be able to help us by contacting devteam@notetakingexpress.com so we can explore the issue further please, it'd be a great help.
Really appreciate the suggestions on saving recordings periodically and being able to add to them later, that's a great idea!
Thanks again and I hope to hear from you – Tom (Lead developer)Between the bugs of the app and the website plus the turnover time for getting notes, I would not depend on this app. For instance, I will request notes and it will say that my request has been placed and will show a clock icon beside those notes to indicate that you will be waiting on the notes . Then I’ll come back to the app the next day and see that I have to hit the request button again. And if you don’t request them again, you will not get your notes (took me a while to figure this out). So I’ve had some notes that I will not receive until 2 weeks later- which is not beneficial for when you have multiple tests and quizzes over time and require those notes to study for those assignments in a timely fashion. If you contact their email, they will try to respond but between the 2 weeks and waiting on slow emails, your test will probably have already passed.
When excluding these notes that take a long time to receive, the normal average time it takes for me to get notes is 2-3 days (if requested during the week days excluding Friday). Thus, my advice would be to have a back up and do not rely on this service.
Developer Response
Hi Nancy20171172, I'm really sorry about the experiences you've had using our app; having to request notes twice – alongside all the waiting – is super frustrating! Thank you so much for bringing this to our attention. My name is Tom and I'm the lead developer for the app; If you have the time could you please send us an email saying hello to devteam@notetakingexpress.com – I'd really love to get to the bottom of these issues and your help would be really appreciated. In the meantime we will do our best to improve the app based on your feedback so that our users feel they can depend on our service. Thanks again! - TomI try typing my login info correctly multiple time and it keeps saying it’s not. I go back on the laptop and it works fine. Might wanna fix this.
Developer Response
Hi sharkbait1245, sorry to hear you were unable to login. Have you had any success logging in since you wrote this? If you are logging in using your account username, could you please try with your email address associated with your Note Taking Express or NTEHub account instead please? If still no luck, please do contact us at info@notetakingexpress.com and we will look into this further for you. Kind regards, Tom
(Update) Hi sharkbait1245, after looking into this a bit further I can confirm there was a login issue, thank you for bringing this to our attention. I believe the issue has been rectified now. Please do try again, and as above, if still no luck please contact us and we can help further.
szan26
haro6789
i miss spotify
Nancy20171172
sharkbait1245
