Leave a Review Lexie
Will not work w/o www!?!
If you’re inside a metal building, or outside in the woods the app will not connect to the HA’s. This is patently ridiculous, since the HA’s connect via BT. Best I can tell, this must’ve been a marketing / data collection -driven “design decision.” Frustrating for this old EE, who often finds himself off-grid…
EDIT: I received an email from the hearX group (who evidently read these reviews). It turns out the app WILL connect to the devices w/o a wireless connection; it takes about a minute, which is longer than my patience lasts, evidently. I tested this out in airplane mode and it does indeed work. So, hearX group, I would give you another 7/16th of a star, since I “only” have to miss the first minute of a faint conversation now. 😝Show lessMark W I
Developer Response
Hi, Mark, thank you for your feedback. The Lexie app should connect to your hearing aids via Bluetooth, even without internet. We’ve verified this works on both iOS and Android, though iOS has a 60-second delay due to a timeout, which we’re reviewing. We appreciate your patience and are working on improving the experience. If the issue persists, please reach out to support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you.Losing patience with the software
The hearing aids are great but the software isn’t. I have a problem losing the settings I select and problems pairing the software with my hearing aids. The only solution appears to be retaking the hearing test and starting over from scratch. I have had to do this twice in one week and it is getting a little old. Lexie really needs to fix their software issues or they will lose customers. Looking at the reviews it seems that many people are having trouble with their software too.Show lessDaveM51
Developer Response
Hi, thank you for your feedback. We apologize for any inconvenience you may have experienced with the connectivity of your Lexie App. We would love to help you find a viable solution. Please reach out to our support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you.Adequate app; terrible service
I’ve had my units for several months. They worked fine.
When I switched phones, I tried to re-sign with the app. After a dozen tries, I still can’t get back in. There’s no way to engage the company. It keeps locking me out for 15 minutes. It keeps refusing to use my cell phone to no avail. the sign in process and verification process are utterly Neanderthal.Show lessBerky44