Leave a Review Lexie
Will not work w/o www!?!
If you’re inside a metal building, or outside in the woods the app will not connect to the HA’s. This is patently ridiculous, since the HA’s connect via BT. Best I can tell, this must’ve been a marketing / data collection -driven “design decision.” Frustrating for this old EE, who often finds himself off-grid…
EDIT: I received an email from the hearX group (who evidently read these reviews). It turns out the app WILL connect to the devices w/o a wireless connection; it takes about a minute, which is longer than my patience lasts, evidently. I tested this out in airplane mode and it does indeed work. So, hearX group, I would give you another 7/16th of a star, since I “only” have to miss the first minute of a faint conversation now. 😝Show lessMark W I
Developer Response
Hi, Mark, thank you for your feedback. The Lexie app should connect to your hearing aids via Bluetooth, even without internet. We’ve verified this works on both iOS and Android, though iOS has a 60-second delay due to a timeout, which we’re reviewing. We appreciate your patience and are working on improving the experience. If the issue persists, please reach out to support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you.Losing patience with the software
The hearing aids are great but the software isn’t. I have a problem losing the settings I select and problems pairing the software with my hearing aids. The only solution appears to be retaking the hearing test and starting over from scratch. I have had to do this twice in one week and it is getting a little old. Lexie really needs to fix their software issues or they will lose customers. Looking at the reviews it seems that many people are having trouble with their software too.Show lessDaveM51
Developer Response
Hi, thank you for your feedback. We apologize for any inconvenience you may have experienced with the connectivity of your Lexie App. We would love to help you find a viable solution. Please reach out to our support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you.Adequate app; terrible service
I’ve had my units for several months. They worked fine.
When I switched phones, I tried to re-sign with the app. After a dozen tries, I still can’t get back in. There’s no way to engage the company. It keeps locking me out for 15 minutes. It keeps refusing to use my cell phone to no avail. the sign in process and verification process are utterly Neanderthal.Show lessBerky44
App works
As of May 2024, iPhone app 1.19.1 works fine. Connects fairly quickly, controls the aids well, has not disconnected on me. I was happy to find it has an Apple Watch app since that is far more discrete than the phone, but it needs some work: 1)my most common app change is surround to forward, so I’d like that on the watch, 2)don’t want 2 separate controls for volume, rather a single control with up or down 3)move charge level down and I’ll scroll if I need to see. Anyway, happy with the B2 plus and the phone app, and looking forward to more usable watch interfaceShow lessDoodle808
Developer Response
Hi, thank you for your feedback and positive review. We don't have a Lexie watch app, but the hearing aids can be controlled via a watch through their connection with the phone. In Settings > Accessibility > Hearing Devices, there's an option to "Adjust Independently." The phone shows one slider when this is off, but the watch still shows two separate controls. Despite this, adjusting the volume on the watch will affect both hearing aids. The UI is slow to update and not ideal, but individuals using these controls should be informed of this behavior. If you require any assistance, please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to support@lexiehearing.com and they will gladly assist you. We wish you many more years of healthy hearing!Figured out connecting to BT
I figured out how to connect to Bluetooth consistently! When I turn on the Lexie app, I toggle the volume on one of the hearing aids up and down. This apparently causes the Bluetooth to awaken and connect to both the other hearing aid and the app. I have been able to connect every time since trying this. It is not always very fast, but it is now consistent. Prior, connection was hit and miss. It was very frustrating.Show lessRocketagr
Developer Response
Hi, thank you for your feedback. We’re sorry to hear that you have had trouble connecting your hearing aids to your Lexie app. We would love to help. Please reach out to our support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you.Not ready for prime time yet
The app worked fairly well with the B2 hearing aids when I first got the hearing aids about a month ago, except the telephone ring distorting through the earpieces using my iphone SE3.
Now the phone ring comes through the phone speaker, and the hearing aid menu under the iphone bluetooth menu no longer shows the hearing aids connected, apparently because of the recent update which made things worse instead of better. Tried a clean reinstall, still not working right. Unfortunate.
The charger is not well designed: If you try to use it as a storage box without connecting it to a charging power source, it discharges the hearing aid batteries. A pretty easy and inexpensive fix for a competent design engineer.
I had high hopes, but disappointed the Bose company association with Lexie hasn’t had a more impressive effect.Show lessMR COFFEEEE
Developer Response
Hi, thank you for your feedback. We apologize for any inconvenience you may have experienced with the recent update of your Lexie App. We would love to help you find a viable solution. Please reach out to our support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you.Lexie b2
I have had my B2 heading aids for 3 months and they are great!! I haven't had any problem with them or the app. I have no problem with connection to iphone going through the hearing device in settings and not in the Bluetooth settings. I am to the point now I actually forget I am wearing them, really surprised me, I hated wearing hearing protection at work!!! I just don't like setting it up for notifications and calls coming through them but I changed that in settings. Highly recommend these to anyone even thinking about getting any.Show lessPawpawdoug
Developer Response
Hi, thank you for your feedback and positive review. We're very happy to hear that Lexie helps you hear the life you love! We wish you many more years of healthy hearing.Way better than the $3000 VA hearing aids
My main hearing issue is background noise. The filter settings on Lexi just work. I can finally have a conversation in a restaurant and understand what is being said. The app is easy to use and the setup of the hearing aids takes just a few minutes. Great product and customer service.Jet mechanic 12
Developer Response
Hi, thank you for your feedback and positive review. We're very happy to hear that Lexie helps you hear the life you love! We wish you many more years of healthy hearing.Lexie B2
Despite the information on website, Lexie B2 will not connect with Moto g7. Customer service tried, but then I was told that the last software update caused problems with Motorola. Would have been good info to have before I spent 1000 bucks. I don’t think I want to haul my iPad around with me when I want to change settings.Show lessDean in Freeport
Developer Response
Hi, Dean, we apologize for any inconvenience you may have experienced with connecting your Lexie B2 self-fitting OTC hearing aids Powered by Bose to your mobile device. Please reach out to our customer support team at (800) 499-1336 or send an email to support@lexiehearing.com as we would love to receive your feedback to improve our offering and ultimately your customer experience.Will not stay connected to the Bluetooth/app
We have worked for over a week with Lexie support team, updated the iPhone pro max 14 and reset all settings…. Still this app will not continue to stay connected to these hearing aids. I don’t expect perfection , but I do expect to have the hearing aids power on and then open the app and see the correct screen.
We also send one pair back an are trying a second and last pair before leaving this company and buying another OTC hearing aid for my husband
On a positive note, the sound quality is great, as good as my prescription aids, when they work they are great… so that is why we truly want this app to work with the IPhone 14 Pro Max ( it’s updated also)
Please fix this so we can enjoy hearing again!
ThanksShow lessBQ156
Developer Response
Hi, thank you for your constructive feedback. We do apologize for the inconvenience that you have experienced with the Lexie App and connecting your hearing aids. A Lexie Expert® would love to assist you and help you find a solution as our customers and their experience is most valuable to us. Please contact them at at (800) 499-1336 to assist. Yours in healthy hearing,
