Leave a Review Lexie
Why do I have to give personal info
Let me start by saying I really like the concept of your over the counter hearing aid product. So when I saw them in the pharmacy I was excited and wanted to check into your app before I purchased your hearing aids however after downloading your app just to take a look at it and see if it’s interface was tolerable to use I got hit with a registration and login that required me to input: first and last name, gender, phone number, birthday and to preform two step authentication. HARD PASS. I just wanted to demo the app BEFORE I make the $800+ decision to purchase your hearing aids. I do not like the information wall (it’s like a pay wall but you are giving your personal information instead of money, the company then has the option of making money by selling your information and since there were no TOS before giving this information I can only go with worst case scenario that you WILL be selling my data. So unfortunately I will not be a customer. I will find my hearing aids at a local audiologist.Show less80's kid too
Fix this app
The aids are fine and help with hearing. The app stinks! It won’t let me log into rewards with a “You’re not allowed to perform this action” message. , It always says my right aid is not connected when it is and it doesn’t show the percent of charge when the aids are in the charger. If I were #Bose I would be embarrassed to have my name associated with this company. Maybe you guys could find a 16 year old to help you improve the app.Show lessRoom111
Developer Response
Hi, Room111, we’re sorry to hear that you have had a problem with the connectivity of your hearing aids. Please call (779) 212-7334 or email support@lexiehearing.com and one of our Lexie Expert will happily assist.It’s all About People
From my exposure to Lexie and it’s people has been a very enjoyable work in progress. No matter whom, the day, the hour, that individual is prepared to address my issue. A distinct pleasure to have issues with Lexie Advisors. FredPositiveMagnifi
Developer Response
Hi, PositiveMagnifi, we are happy that you are enjoying your Lexie experience. Thank you for your feedback and positive review.Will not pair in the morning.
Every morning one or the other aids will not pair to my iPhone. Powering off and back on as the app suggests does not work. My work around is to go into settings and “forget” the two devices. Then open the app and they pair properly. This is time consuming and needs to be addressed. Otherwise I love the aids and the app.Show lesssemmes55
Developer Response
Hi, semmes55, thanks for your feedback, we’re sorry to hear that you have had a problem with the connectivity of your hearing aids. Please call (779) 212-7334 or email support@lexiehearing.com and one of our Lexie Experts will happily assistNeeds Some Changes to Be More Useful
I am using this with the B1 aids which is a very limited feature set in the app. I wish you could have EQ or other form of control of the audio gram used by the amplifiers.
Like many people have stated the Bluetooth connectivity does not work well. I have to stop and restart the app nearly every time for it to recognize one or both aids.
A major issue for me is that the app will not start if you have no network connection. This must be fixed if a phone is the only way to control the aids. I am frequently in remote locations with no signal. This is really unacceptable to not allow control without a network.
I have talked to Lexie customer service and they acknowledged my feedback. Not sure if they are going to fix some issues sooner than later.
Otherwise the B1 aids work well for me in almost all situations.Show lessTommlod
Developer Response
Hi, Tommlod, thanks for your feedback, we’re sorry to hear that you have had a problem with the connectivity of your hearing aids. Please call (779) 212-7334 or email support@lexiehearing.com and one of our Lexie Expert will happily assist.B2s Fine. App Needs Work
Update 3/2:
Numerous revisions and app connectivity is still an issue. For those of you that have problems connecting, I would suggest going to your Bluetooth settings and making sure you “forget device” on both B2s. . I would do this regardless of whether Bluetooth shows your B2s connected or not. Then return to the Lexie app and let it connect. Works well for me even though we shouldn’t have to go through this. Good luck.
This is the third time trying to write a review on this Lexie app. Let’s hope it’s a charm. As stated in other critical reviews, pairing is a HUGE issue that still needs to be addressed. I have my own workaround but it’s pain. Once paired, the app appears to work fine (I’m still experimenting). We’ll see. I’m not sure if the app was simply patched to handle the new B2 aids but it certainly needs work. Folks that are less than app savvy are going to get frustrated and return the product. I go through a 4 step process whenever I want to turn off my B2s. I go through the startup procedure from scratch when I turn them back on. That shouldn’t have to happen; the application should work to pair seamlessly and it doesn’t. It even changes the international code on my phone number from the US +1 to Egypt. Sigh. I would advise folks that are not comfortable with tech to postpone their purchase until the app is fully functional.Show lessSundogdreams
Promising, if the software worked
So my mom ordered these from QVC on a whim. I was very appreciative of the previous reviews because they gave me a sense of what we were in for.
As others have said, things reset on their own. While trying to adjust the settings for her, everything reset to factory settings, just two minutes after I had adjusted them successfully. Which made the hearing aids suddenly so uncomfortable she had to take them out immediately.
And of course, what they don’t explain during the sales pitch is you really need a smartphone of your own to make the adjustments, which she doesn’t.
So based on all of the reviews here, and others complaining of the same issues on other platforms, we’re returning them while she can still get a full refund. I do hope these issues get worked out, because she did seem to be able to tolerate them better than other models she tried. It’s a promising product, but not ready for primetime with less tech-savvy older adults.Show lessHope11314
Developer Response
Hi, Hope11314, thanks for your feedback, we’re sorry to hear that you have had a problem with the connectivity of your hearing aids. Please call (779) 212-7334 or email support@lexiehearing.com and one of our Lexie Expert will happily assist.It Pays to Learn
I had been watching and waiting for OTC hearing aids to become available, so was happy to begin wearing them while learning. As a special education teacher, I had experience with many aspects of hearing aid use and cochlear implants. I appreciated the very short, sweet, and to the point articles providing information about hearing loss, types of hearing aids, cleaning and maintenance, and trouble-shooting. As you complete the modules and earn points, you can use those points to buy hearing aid supplies. It pays to learn!Show lessLake Girl Annie
Developer Response
Hi, Lake Girl Annie, thank you for your feedback and positive review.Bad news/Good news
Have the B2 rechargeable
Bad news:
Connection to app consistently a problem since purchase.
Right aid will not connect unless I go into Bluetooth. Right aide will periodically shut down on its own.
Tech talked me into working on them and they would get it right by repair or replace…then my guarantee return ran out and now having trouble getting them to fix the problem.
Heads up: if they are not right to begin with send-them-back. Don’t let the guarantee run out.
Good news:
easy to recharge. Sound and features good. Comfortable. Very accessible calling assistance.Show lessKeetoche
Joyous results!
I’ve had my Lexie lumen hearing aids for a little over a year now. Previously I had a $5000 pair that were amazingly similar. However, the performance was not. My Lexi lumens are far superior force so much less dollars. It’s probably the best purchase I’ve ever made in my life, because I have no excellent hearing and it’s made a wonderful change in my life. The versatility of these is amazing. Also, with the ways I can alter my reception based upon environmental situation so I’m in at any one time, I can’t lose! At the same time, after the sale, the support from the Lexie staff is absolutely incredibly amazing and they are there for for you with any need or issue that must be addressed. My hats off to this company because they have not only a winning product, but a winning attitude! I love Lexie!Show lessrichard in Daytona
Developer Response
Hi, richard in Daytona, thank you for your feedback and positive review.
