Leave a Review Lexie
Poor App
App will not stay connected, or only one hearing aid will connect. Constantly have to power off aids and wait several minutes to get them to reconnect. Call customer service and they tell me it is a know problem and they are working on it. Told me someone might call me back on Monday. This is my second set of hearing aids from Lexie. So far I am a very unhappy customer. I have the B2’s and am using an IPhone to connect.Show lessBMH1024
Developer Response
Hi, BMH1024, thank you for your feedback. We apologize for any inconvenience caused. We are aware that there are some difficulties, and we are working on the problem to give you the best customer experience. Please contact our toll-free number at (800)499-1336 for any assistance.Hearing aids good, app not so much
Further update: App much improved, but still won’t connect every time or to both consistently. On the positive side, hearing aids passed the Christmas test. In loud, crowded situations I could hear everyone clearly (and easily turn down the volume when things got too loud). Update: After deleting and reinstalling the app, Bluetooth connectivity has improved. Let’s see if it lasts. Bluetooth connection is poor — I’ve lost count of the number of times I’ve had to re-pair them, and half the time it shows only one of the two actually connected. So adjusting with the phone is a chore. Hearing test doesn’t appear to exist for the B2 Bose — you’re just supposed to turn on the TV and fiddle till you find the sound you want. No real way of telling what you might not be hearing. That said, I am hearing better, they’re comfortable, and the sound quality is good. If they would just fix the app this would be 5 stars.Show lesselgray1
Developer Response
Hi, elgray1, thank you for your review. We apologize for any inconvenience caused. We are aware that there were some difficulties. We have improved the app and it should be working to your needs now. If your difficulties continue our support team will be happy to help. Please contact our toll-free number at (800) 499-1336.Hearing aids work well but not the app
I’ve struggled with this app for a few days after receiving the hearing aids. I called support and spent almost an hour trying to get the app to work properly. After our 7th or 8th attempt, resetting the bluetooth, resetting the app, putting the hearing aids back into the charger several times we got it to work. But it later failed. The Lexie app failed to connect to both hearing aids.
I’ve given up on the app.Show lessAppleJames007
Developer Response
Hi AppleJames007, we are sorry to hear about your experience. Please may you provide us with your contact details so that we can assist you further in this regard? If you have purchased your product from a retailer please return it to them. You can also call our support team at (800) 499-1336 and we would love to help you solve this.Horrible App
I have had my Lexie B2 Hearing Aids for 3 weeks! Have had nothing but trouble with app connectivity to Hearing aids!!! App works good couple times a day but then won’t connect to them again without taking them off and putting in charger!
Seriously thinking of returning Hearing Aids because of this annoying problem!!!
Without app working Hearing Aids are in my opinion useless!Show lessBob1stt
Developer Response
We are sorry that you are experiencing trouble with your Lexie B2 hearing aids Powered by Bose and we will bring this to the attention of our developers. We thank you for your feedback. In the meantime, please try to: 1) Clear Data 2) Uninstall the app 3) Reinstall the app. Please also feel free to call our team at (800) 499-1336 for assistance.Will not connext to my Wi-Fi
My Wi-Fi is working and I have other devices using the Wi-Fi without a problem.
How do I connect Lexi to my Wi-Fi??Issyjoy123
Okay but lacking
The hearing aids work well for the most part. It would be helpful if you could adjust bass and treble to really get a good hearing experience. The presets are nice, but not always as effective as I need.mendykasr
Difficult to connect to hearing aids on Iphone
Bluetooth says their connected, but the software says they are not. Great hearing aids but lousy software.doinwrite
App needs work
The hearing aids are fine. However, cannot get the app to pair with the hearing aids on an iPhone. They will pair using an iPad with the app. I worked with customer service for a long time and they could not seem to fix it either.maimas123
Great Service
Great service from Esther Masha, member of Lexi. Thank you so much!Chapinlady
Excellent
I have had my set for a couple weeks. They have made a vast improvement on me being able to hear what’s going on around me. My old hearing aids don’t compare to my Lexie ones. Love themTuttlejames
Developer Response
Hi Tuttlejames, we are happy that you are enjoying your hearing aids and that they make a difference in your lifestyle!
