The merger has been a frustrating near failure
ACU used to have a very user-friendly website and mobile app. Since the merge with the other credit union it has been frustration after frustration trying to figure it out, trying to make the mobile app work, trying to get accounts connected online. Even trying to deposit a check through my mobile phone has been a head banger. I attempt to take a picture and the notice to rotate my phone to landscape never goes away until I shut the entire thing down and start over again and then sometimes it works and sometimes it doesn’t. It’s completely frustrating. If I had started this account with the merged credit union I may have closed it out and gone somewhere else because it’s so frustrating. It’s almost to the point where I say I hate working with this bank. That’s a terrible place to be.
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Check deposit
Very difficult to get approved picture of back of check.
Mobile Deposit
Luv luv my easy deposit! Love my ACU
Bill pay
Can not add another account..
Mobile banking
While we appreciate and respect your decision to “upgrade” the app, it has unfortunately resulted in a great deal of confusion and inconvenience so far on our part. We have 2 checks to deposit and have spent over an hour attempting to deposit the first one, only to discover that we left out the account number on the endorsement (which the instructions don’t request). We have resubmitted that deposit with no visible means of cancelling the first one. Hopefully, the transaction will be denied for lack of information. We will now attempt to redeposit the other check in another account, for which we never received a confirmation last week. All of this could be easily resolved with a simple phone call to one of your pleasant and qualified representatives, and we apologize for not doing that . . . but that would defeat the purpose of a couple of 82 year olds trying to keep up with technology.
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Greatness
Thank you for taking care of us for over 50 years!!! Very satisfied!!!♥️♥️
Pathetic
Pathetic not answering calls not answering messages bad!
Not A Fan Yet
I have multiple accounts and one of them is now named “Closed....” even though it is not closed. Every transaction in my credit card account starts out with Loan Advance from Acu....” which is really annoying bc I have to tap each one to see what it is.
Unable to sign in
This app only gives me errors and won’t let me sign in. Nobody will answer the phone so no help is received.
New app
Not user friendly. I’m wondering if I will EVER be able to keep up with my accounts now. Old one was simple to use.
