Does it get harder
Response from developer
Hello! 👋 Thank you for the high rating and your feedback! Glad you're interested, and don't worry, the program will continue to challenge you. Your satisfaction is important to us!
Poor Sign-Up Experience and Customer Service
When I requested a refund for the Supplements, MadMuscles cancelled my workout plan (which will expire after the three months I’ve paid for), and they redirected me to an unhelpful refunds policy page. Neither the customer service representative nor the refund page even mentioned anything about a Supplements refund — which was the only thing I contacted them about in the first place!
I haven’t even started the workouts, but given the fact they basically stole my £36 for the Supplements and are now dodging my request and cancelling my subscription without me asking, I can say with certainty I won’t be resubscribing. And if I were you, I’d find a different company to do business with.
Response from developer
Hello! 👋 We're sorry you had this experience with our app. The inconvenience you described does not meet our service standards. All subscription and transaction terms are stated and agreed upon at signup, but we understand your concern and want to help. Please contact our support team at support@madmuscles.com for a more detailed review of your situation and resolution of your request.
Scam
Their customer service is a joke.
Response from developer
Hello!✨ We're truly sorry to hear about your frustration. Please know that we strive for full transparency with our pricing, and all charges are clearly outlined before you confirm your purchase. No services can be added to your plan without your consent. Please know that our support team is more than happy to investigate your account and clarify the situation. Feel free to reach out to us at support@madmuscles.com, and we’ll do our best to resolve this for you. Thank you for your feedback!
Amélioration
Response from developer
Bonjour ! ✨Merci d'avoir partagé vos commentaires. Nous nous efforçons toujours de rendre notre application aussi conviviale que possible. Pour mieux vous aider, veuillez nous contacter à l'adresse support@madmuscles.com et nous vous guiderons à travers les fonctionnalités qui vous permettront de suivre vos progrès. Nous sommes là pour vous aider !
Great workout plan
This plan is great work outs are manageable and different so people at any age can complete them.
The staff are good to talk to when you have issues.
Cons:
The prices are quite high and can make it difficult for all people who could benefit.
Response from developer
Hi! Thank you for your thoughtful feedback.✨ We're thrilled to hear that you're enjoying the workouts and find them suitable for all ages! It's also great to know our support team has been helpful—our goal is to make sure you feel supported every step of the way. We appreciate your thoughts on pricing. We want to assure you that we aim to provide top-notch services, and the fees we charge enable us to uphold and enhance the quality of our programs and support. Your input is invaluable, and we’ll keep it in mind as we work to make our plans as accessible as possible. If there’s anything else we can assist with, don’t hesitate to reach out!
Meh
Response from developer
Hello! Thank you for your feedback! We completely understand that the workouts may seem a bit too easy if you have more experience. The good news is that you can easily adjust the difficulty of your workouts! Just go to the My Program tab, where you can change the difficulty level to better suit your fitness level. You can also check out other workouts in the Explore tab and filter them according to your preferences to find something that offers more of a challenge. If you need any assistance with adjusting your program, our support team is always here to help! Feel free to reach out at support@madmuscles.com. We'll be happy to enhance your experience. 😊
SCAM
Response from developer
Hi! We're truly sorry to hear about your experience and fully understand your frustration. Transparency is very important to us, and we make sure that our users are informed about any charges. We also apologize for the delay in our response. Please reach out again to our support team at support@madmuscles.com, and we'll do our best to review your case and provide assistance. Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.
Hidden Charges & Lack of Integrity
Ultimately, a very shady business model. I hope the law changes in the US make this company allow their customers to cancel their subscriptions when they want to - without any hidden renewals leading to more charges.
Response from developer
Hi there! We completely understand how frustrating this situation must be for you. To avoid any further charges, it’s important to cancel your subscription at least 24 hours before the renewal date. We also want to remind you that our policies, including a refund policy, are accessible for all users prior to purchase, allowing you to consider them before making a decision. If you have proof of your cancellations and need assistance, please reach out to our support team at support@madmuscles.com. We’d like to take a closer look at this matter to resolve any issues with your account. Thank you for sharing your experience with us!
Arnaque!🛑🛑🛑
Response from developer
Bonjour ! Nous sommes désolés que vous ayez été déçu par votre abonnement. Toutes les modalités de paiement et de transaction sont précisées lors de l'inscription. Pour résoudre la situation, veuillez contacter notre équipe d'assistance à support@madmuscles.com - nous serons heureux de répondre à toutes vos questions et de clarifier les détails concernant l'abonnement et les retours possibles.
Money Back Guarantee is a lie
Response from developer
Hi! We’re sorry to hear that the program didn’t meet your expectations. We strive to maintain transparency with our refund policies, which are available for review before registration. If your case falls within the conditions outlined in these policies, we’ll gladly issue the requested refund. Please also note that you can adjust the difficulty level and customize other workout options in the My Program tab to better suit your needs. Additionally, you can skip any workouts you don’t like by using the Swap feature and explore more workout options in the Explore tab. Don’t hesitate to reach out to our support team at support@madmuscles.com for further assistance. Thank you for sharing your experience.
