Great app!
Highly recommend it!
Fantastic!!!
Great features
Fantastic!!!
I appreciate how the app provides real-time updates and notifications, ensuring that I'm always aware of my charging status. The cost-saving benefits are significant, with smart charging schedules that take advantage of off-peak hours. This has resulted in noticeable savings on my energy bills.
Moreover, the app's environmental impact feature is a thoughtful addition. It tracks my energy consumption and provides insights into how I'm contributing to a greener planet. This aligns perfectly with my commitment to sustainability.
Software Problems….
After a number of emails backwards and forwards I finally got help.
A lady from the help desk rang and we went through all the settings and found some how a strange email address had landed in the section where my email should have been.
The big problem was my changer was showing OFFLINE. And there was no way to Bring it back on line.
It all turns out that this strange email address was the big problem.
Anyway all is sorted and I got my car fully changed last night
The lady who rang was great she new the App inside out .
Well done EM
All style but no substance
Response from developer
We understand that the current smart charging setup may not be intuitive for users who want to charge during off-peak hours consistently. We'd like to clarify that the smart charge option can be set to recur every day, allowing users on off-peak tariffs to charge during the night by simply selecting smart charge for off-peak hours. The app will automatically recreate the schedule every day based on the selected off-peak times. We appreciate your patience and understanding as we work to ensure a more seamless charging experience for our users. If you have any further questions or concerns, please don't hesitate to reach out to us.
Utterly Useless
It scores 10/10 for unreliability, so at least that is a positive.
Response from developer
Thank you for contacting support. We apologise for the inconvenience you've experienced with the app's charging functionality. Our team is investigating the issues you've raised to ensure a more reliable charging experience in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
Updated review
Response from developer
Hey Rusty, we are sorry you did not have the best of experience with us. Thank you for writing to support, I hope they resolved all the issues. Please let us know what are the issues that you are facing, additionally. We are currently working on bringing new updates where you could also connect with your car and get updates from there. We would also like to address any more concern you might have, please write to us at support@electricmiles.co.uk so that we can help you add the charger and make Electric Miles app work for you?
Still has issues
I have two cars and other charge one after the other at off peak. When I unplug one car 1hrs 15 mins into cheap rate and use the charge now function it only always me to pick 1 hour intervals meaning I will run over or below the off peak rate.
Also the cost function just doesn’t calculate properly
Regretting purchasing a project EV charger due to the poor app solutions offered.
Response from developer
Hey Foxton, we are sorry you did not have the best of experience with us. To setup charge by end time, you can use our smart charge feature. The restricted charging hours information can be seen in the charging status widget on the home page. We are currently working on bringing new updates where you could also connect with your car and get updates from there. We would also like to address any more concern you might have, please write to us at support@electricmiles.co.uk so that we can help you add the charger and make Electric Miles app work for you?
