Hopeless
Left waiting again, again and again. The app is far worse than the humans and they’re not great. Spending thousands on sponsoring a stadium but can’t put cars on the road. Better off walking.
Can’t book
After it has been updated for the past 6 months i can’t book it on the app at all keeps coming up “ oops somethings wrong “. There’s time where I was desperate and really needed a taxi couldn’t book it on the app also tried calling but hardly ever comes as well. Would be great if it’s fixed by the way mine is iPhone my friends one is Samsung has no problem. There’s a problem withiPhone
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Don’t book with this company
Don’t rely on this taxi company - booked an hour in advance to make our last train and it didn’t start looking for a driver until 5 minutes before our taxi was due to arrive, then cancelled on us.
Pointless
Pre booked a cab twice and they were both cancelled without any reason given.
Gave up and went to central taxis where I booked a taxi no problem.
Gave up and went to central taxis where I booked a taxi no problem.
Sham
Booked a taxi 2 hours in advance. Money taken off my card.
Not allocated a driver. Had to call off a number not registered to the app to enquire. Advised they were really busy and cannot allocate a driver to a booking. Making the booking pointless. Shift lost. Choose another company
Not allocated a driver. Had to call off a number not registered to the app to enquire. Advised they were really busy and cannot allocate a driver to a booking. Making the booking pointless. Shift lost. Choose another company
Crap app
Get the app fixed keeps booking taxi and cancelling it and takes money out your account or pending as they say it’s when the hell does it go back into your account when your really unwell and want home this is the last problem you need absolute joke so it is
App Times Wrong
Drivers are all lovely but sometimes the app will say a driver is half an hour away and they show up two minutes later. it would be better if it had an accurate time in case people end up walking home instead or booking another taxi company. my only complaint, overall it’s a great company
Always late
none of my taxis have been on time, i prebooked and it showed up 20 mins late. apart from that nice and tidy
Dog
I go out with a small dog that sits on the floor of the cab, twice I have had drivers refusing to take the dog and leaving me stranded after taking up to 2hours to arrive then I need to start the process again it would help if the app gave you a option to say you had a dog travelling
Left stranded
Usually have no problems with this company but on this occasion left me stranded an hour from home after the driver refused to take my dog even though I stayed in the notes I needed a pet carrier. Won’t rely on them again
