Helped me through pregnancy and postnatal
I downloaded this app when I was pregnant and my regular pilates class was becoming a bit overwhelming. I loved the prenatal plans, they felt safe but also weren’t too light and I felt like I was actually working pretty hard.
Then I got bad pelvic instability and wasn’t able to do anything including even walk for the last month of my pregnancy as well as for the first 2 or so months after giving birth. So now I’m so deconditioned and have a baby… this app has been so great. There are so many short workouts of varying difficulty for different body areas that are easy to filter and search, so I can just do a quick 10 mins or so when bub is sleeping and I feel up to it, rather than the pressure of booking an hour long class. I feel like I’m finally starting to get my strength and body back :)
I don’t normally write reviews but I really wanted to recommend this for anyone else in my situation because it’s just been so great and helpful!
Then I got bad pelvic instability and wasn’t able to do anything including even walk for the last month of my pregnancy as well as for the first 2 or so months after giving birth. So now I’m so deconditioned and have a baby… this app has been so great. There are so many short workouts of varying difficulty for different body areas that are easy to filter and search, so I can just do a quick 10 mins or so when bub is sleeping and I feel up to it, rather than the pressure of booking an hour long class. I feel like I’m finally starting to get my strength and body back :)
I don’t normally write reviews but I really wanted to recommend this for anyone else in my situation because it’s just been so great and helpful!
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Great app…when it works
I love the classes and find the app very easy to use. However, from time to time to app doesn’t work and I can’t stream a class. I find this quite frustrating because if I plan to fit a workout into my schedule and then the app doesn’t work, I either can’t workout or need to do a different workout. This is even more problematic given that you have to pay to use the app. I even have this same issue with their website.
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Great app
I enjoy the workouts a lot. The recipes are just okay for me. I wish the marketing wasn’t so focused on weight loss lately with the ‘lean’ and ‘lengthening’ verbiage. The testimonials in emails feel kind of beachbody 2012 with the before and afters.
Terrible customer service if you have trouble with the auto-renew
I got burned by the auto-renew. I did receive an email to say it was renewing, so I logged in to my account and selected to cancel. It said there was an error and to try again later. Of course I didn’t get round to trying again until the day it renewed. I contacted the customer services on my renewal date and asked to cancel and be refunded since it’s the renewal day and I’m not going to use it at all, I’m asking for a cancellation when there’s still 365 days left. They categorically refused and were absolutely no help at all. Unfortunately they’ve left a very bad impression for me and have lost out on any chance of me coming back to them again in the future, or recommending the programme to anyone else. I’m really not happy and don’t think I’ve ever received such unhelpful and unsympathetic customer service in my life. Unfortunately they’re going to drive their little business’ reputation into the ground if they keep treating customers this way.
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Horrific Customer Service
I have never left a review about any service before but I feel compelled to do so here. Never in my life have I encountered worst customer service. This company does not care about their customers at all. I have unfortunately had nothing but a horrible experience with them. It is not surprising to me that you can’t leave a review on their website!
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Best teacher ever
Love love love Jacqui’s class’s, best investment I’ve ever made. Best part of my day!
Won’t cast to devices from app
I love the classes and general layout of the new app updates, but the ability to cast classes to a TV no longer work post update. I feel like this is a big miss, particularly for a paid app.
Worth it!
Enjoying this app and all the classes so much! Jacqui is an awesome trainer. Worth the money.
Volume issues
On my free trial and am enjoying the classes so far. I like the feature of linking a Spotify playlist however, it’s impossible to hear the instructor if I want to listen to it. I’m unable to adjust the instructor volume to be louder than the music so sadly, I do the classes in silence or set up another device with music. I keep looking for a way to change this but haven’t been able to figure it out. Music is a key part of working out for me; not sure I’ll go on to paying for this app.
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Do not value customer service
The customer service is TERRIBLE. This the very first review I have ever written because I am so disappointed with the customer service I received. I did the free trial and although the classes were good and I could see how great it is for some people it just unfortunately did not fit my workout style. I unfortunately did not realize they just automatically charge your card. I reached out once I saw the $139 charge on my card asking to cancel the subscription and refund. They let me know since it began there was NOTHING they could do. I understand there was confusion on my part and I asked can you just charge me for the month and not an ENTIRE year. They said they will not give full or partial refunds. This is unreasonable for a simple mistake considering the year has just begun and I caught my mistake early on. I am VERY DISAPPOINTED with their customer service and lack of cooperation to fix a simple problem.
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