Rude and Unprofessional Riders
Chowdeck app is great! But riders are extremely rude. Rider kept raising his voice at me despite not being at my exact location, uses foul language and was extremely unprofessional. Eventually delivery was canceled and the rider still didn’t deliver my food neither did he call also. Instead he kept lying to the customer support that I told him to come into my house and he refused, and they chose to believe him. It’s definitely my last time here.
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Unresponsive customer service
For a food delivery platform, customer service should be as important as the product quality. I placed an order from a restaurant at Chowdeck where my order was delivered with some incorrect items and some of my requested items completely missing.
Chowdeck’s platform has glaring gaps in the following way:
- no way to contact the store. Tried contacting the business through their Google my business page and no luck either.
- delayed customer service. I reached out to chow deck about the issue with my order, there’s no way to call anyone, I’ve been waiting over 24 hours from a response from their customer service team through the app, Twitter and Instagram.
Chowdeck’s platform has glaring gaps in the following way:
- no way to contact the store. Tried contacting the business through their Google my business page and no luck either.
- delayed customer service. I reached out to chow deck about the issue with my order, there’s no way to call anyone, I’ve been waiting over 24 hours from a response from their customer service team through the app, Twitter and Instagram.
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Great delivery
First time using the app, sent an order to my crush's office 😂😂 and it was perfect 👌
Slow delivery and misleading updates on the app
Last time I’m ordering from Chowdeck as they’ve really fallen off. They won’t have riders available yet the app will say otherwise, leading to long wait times. I’ve had to call the restaurants directly only to find out that the rider never got to their restaurant despite what the app updates shows! Poor service all around and customer rep is not timely.
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Ordered food but I was scammed with this app
I ordered and they updated the app that the rider has picked my food I didn’t later gett the food even after I complaint and I did so much and I asked for a refund they told me they’ve created the transfer, but I didn’t get it so I guess this app is a scam
Long hours delivery
After today I can’t patronize your brand again aah food will use 4hrs before it gets to someone vendor will do their own rider will do their own ..it’s unfair to Oder food and it comes after 3-4hours someon will be too hungry to eat the food
Fast Delivery
This app is a game-changer! With lightning-fast delivery and a user-friendly interface, Highly recommended!
Bad customer service and rude delivery service
I ordered fire more than an hour ago and I was told that I would receive my order within 20 minutes yet the rider refuses to bring my order to the destination. And also an order went missing. This would mark the last time I’m ordering from Chowdeck
Chowdeck the best
Best thing that has happened to Nigeria in this economy.
WRONG MAP COORDINATES
This app maps addressess to the wrong location causing delay in the delivery of food to customers. Thrice i have complained about this and nothing was done to correct it. You will have to include a note to let the riders know which more often than not, they do not check. Until this is fixed, it gets a 1 star rating from me.
Thanks!
Thanks!
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