Good idea, still a lot to improve
The idea as great, but it doesn’t work as you’d expect it to. First of all, it’s not uncommon to have a driver accept your ride, but stay for a long time just standing still, or even worse, just drive in the opposite direction you are. Also, it usually takes a long time for one to pick you up. So you should request your trip 30-20 minutes before you are ready to go.
That being said, I have had some good rides, with little to no time waiting for the driver, and getting to my destination in a much faster and more comfortable way than buses. These just were more a exception than a rule.
That being said, I have had some good rides, with little to no time waiting for the driver, and getting to my destination in a much faster and more comfortable way than buses. These just were more a exception than a rule.
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FREE TRIPS
I needed to get to college but I don’t have a car and I also don’t have money for a taxi but with this app I no longer have to worry about getting to class. Can’t recommend the app enough
Bad drivers
The intention is appreciated and it is a good initiative but unfortunately it is a failure on the part of the drivers, I started this service at the beginning of 2023 if I remember correctly and I have had very bad experiences the truth, first of all the waiting time is too long, not to mention that you are canceled on a trip at the last minute after you wait more than an hour. I have been harassed by the drivers (Especially for Enrique R, be very careful with that man). and I called support and they didn't do anything. Sometimes the drivers don't pick you up, they just pass you, they don't stop and cancel the trip. Not to mention that they leave you lying where they want without respecting your drop off address and many times their bad attitude and treatment is intolerant.
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Wait times are way too long
Every time I book a ride the wait time is 30 mins+
What’s the point if I have to wait for so long for a ride. This a great service but unfortunately the wait times are stopping me from using it.
What’s the point if I have to wait for so long for a ride. This a great service but unfortunately the wait times are stopping me from using it.
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very good service but I think there should be a better communication service with the driver
Never works
I have tried countless times to book a ride through here and the app never works. This app needs to be fixed or completely erased.
Never A Connection
I’ve tried and tried I’m never able to get a ride. I’ve deleted and re-downloaded it a couple of times and still doesn’t work. It keeps saying that I’m requesting out of the service time or I’m not in the service zones, I am in the service zone.
Great for school
Connect is amazing I use it to get my son to and from school
It doesn’t give me an option to book a ride
This app is complete trash.
Pure Garbage! I downloaded this app back in November of 2023 and I cannot book a ride at all. It tells me that the service doesn’t come to my area yet I see neighbors get picked up by them every week. How does this app work for them but not me? I don’t understand. Anyway I completely deleted the app from my phone. Complete waste of time.
Pure Garbage! I downloaded this app back in November of 2023 and I cannot book a ride at all. It tells me that the service doesn’t come to my area yet I see neighbors get picked up by them every week. How does this app work for them but not me? I don’t understand. Anyway I completely deleted the app from my phone. Complete waste of time.
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Terrible terrible service
Most pickups will happen 30-45 minutes even one hour after calling. Drivers sit in parking lots not moving 70% of the time. Even if you plan ahead. Map lines are difficult to tell where the borders are making it tough to pick a nearby address for drop off. Drivers do not speak English making it difficult to ask questions about how to better use the service. Free is really free. It was a way better service when you had to pay.
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