Leave a Review ViX
Premium and non premium
I thought premium would include watching novelas that are playing on tv that same day but it doesn’t. I’m currently using non premium for that reason now and I’m fine with the ads but omg idk if it’s just my phone but when I exit the app or reply to a message the app blacks out and I have to exit completely. Then once I go back I lose my spot then I have to look for it continuously going through ads just because of exiting. I sometimes don’t even respond to stuff just to not lose my spot because if the continuous ads I have to sit through as if I didn’t have to watch so many already which again I’m fine with but tripling it is excessive. Please fix this issue if it’s just a me issue I’d like to know why if I’ve updated the app.Show lessycuusucjvk
Developer Response
Hello!🌟 We're so sorry to hear that you're having some trouble with the ads. Your comments means a lot to us, and it will definitely help us enhance the experience for all our users! If you have any issues with the app, feel free to reach out to us at ayuda@vix.com 📩️. Thank you for sharing your thoughts, and we appreciate your understanding!Awesome, only couple issues
Amazing content. The major issues like forgetting where you were at in a show have been resolved. Their sports content is unmatched and would cost you much much more and multiple English streaming services to access. If you get them and Peacock you access to most football (soccer) content. Only 2 complaints. The ViX intro is much louder than everything else and will jar you. Like louder than anything else you watch on TV. The other is lack of English subtitles in some content which considering its Spanish language streaming service isn't a huge deal. But, there are some great shows I know family members that don't speak Spanish would enjoy but can't. I believe most of the more current larger shows have them though.Show lessgrubu413
Developer Response
Thank you for your feedback! We're glad to hear that you're enjoying the content and that the major issues have been resolved. We appreciate your input regarding the volume of the ViX intro and the lack of English subtitles in some content. We'll take these suggestions into consideration as we continue to improve our service. Thank you for your support!Mediocre
As stated previously buying premium “without ads” still gets you ads. Attempting to cast either via Google cast or airplay leads to poor image quality and constant freezes and crashes. The tv apps themselves are somehow worse than just casting as they often don’t work at all. That said, the ads come out with perfect image quality and without fail. Shows where the priorities went. I won’t be renewing my subscription after the first month.
Edit: Please don’t ask me to contact you directly, the issues are stated right in the review. This is just a feeble attempt at looking like you’re actively doing something about the same exact issues countless of people are complaining about here. It’s not as if the company is going to stop buying ads and injecting them into paying customers app.Show lessRobyn Coxx
Developer Response
Hello There! 👋️ Please contact us at ayuda@vix.com to assist you with anything you need. We are sure we will earn those 5 ⭐About to cancel premium subscription
I enjoy using the app, but there are some major issues that need to be addressed. Despite paying for the premium subscription, I have encountered problems with ads randomly playing during content that should be ad-free. Sometimes I can watch episodes without interruptions, but then suddenly a flood of ads appears, which should not happen with a premium subscription. Additionally, the ads are excessively long and frustrating.
Furthermore, there is a inconvenience when switching between devices, as I often find myself logged out when moving from my living room TV to my bedroom TV. It is an annoying inconvenience that disrupts my viewing experience.
I also believe it would be beneficial to have a feature like a "my list" or a "watch later" option to help organize the content better. While some issues like the wish list are minor, the problem with ads is significant and makes me question the value of my premium subscription. I am considering canceling and exploring other options if these issues are not resolved.Show lessXcfddfv
Developer Response
We understand your frustration and apologize for the inconvenience you've experienced. Your feedback is important to us, and we will definitely take it into consideration as we continue to improve our app. If you have any further concerns or questions, please don't hesitate to reach out to us at ayuda@vix.com. We value your support and hope to address your concerns promptly.False advertising
I just finished having the most ridiculous conversation with the support team.. The only reason why I got the premium service is because they advertised All the games from la liga mx are broadcast through them in Mexico and USA and so far I haven’t been able to watch my team play not even once. First of all.. they don’t give you a phone number, only chat or email.. the automated support sent me information that confirmed that they show all the games but when I requested to chat with a real person the Lady told me that not all the games are included I my area. They didn’t offer a solution after they took my money for the year I payed for. They gave me a file number but they said they won’t do anything about just document it. They say sorry many many times but they don’t care to fix the problem and they don’t accept that what they offer is not what they provide. They are happy to take your money and let you down.Show lessKuchana
Developer Response
Hello! 👋 We are saddened to hear that. 😥️ At ViX we are constantly improving and your opinion is very important to us, please contact our support team, we are sure we can help with the problem you are presenting.🤩 We remind you that we are available from Monday to Sunday from 08:00 to 24:00 CT. ✨️Great app for Football
I think it’s a great app, you can get all sorts of football in Spanish language on it. But I have one major issue with this app and I think it’s very basic and could be fixed. I’m using AppleTV 4K set top box, there is literally no fast forward, rewind or pause and play. When you start a game that is on demand, you can not use any of those functions. In fact, they have recorded 15-19 minutes before the game starts and you have to sit there and watch the clock run down before the game starts (no fast forwarding through that wait time). That’s just unacceptable in this day in age of apps. That needs to be fixed ASAP. You use the website version of the app and you can use those options but on AppleTV 4K set top box, it’s not existent. If it wasn’t for that, the lack of use of those functions, I’d give this app 5 stars. I hope VIX can fix that. Really do.Show lessCuttingMoose
Developer Response
Hello! 👋️ We greatly appreciate your comments and consider it a valuable source of motivation 💪️! However, let us know more details, our 🎯️ is to provide you with the best possible support and ensure your complete satisfaction 🤩️ Contact us at ayuda@vix.com between 8:00 and 24:00 CT.Loving it so far but hoping for a couple minor updates
I was really saddened to see Pantaya go, but I am glad that it was folded into VIX. I appreciate that I can finally have one platform for all of my favorite Spanish language apps and the selection is great. I am hoping that they might make a few updates. First, the ability to create a queue/watchlist like other streaming platforms have would be great. The second, though not a deal breaker, is offering subtitles/captions in English. I grew up a receptive bilingual, meaning that I can understand, reads and even write in Spanish, but speaking it has been a much harder journey. Watching movies and television with subtitles has been proven to be incredibly helpful for language acquisition. It would be great for anyone interested in learning or trying to reclaim Spanish (or likewise, Spanish speakers hoping to practice English). Again, not a deal breaker, but definitely a wishlist item for the future.Show lesswendolynaragon
Developer Response
Hello! 👋️ We are absolutely thrilled to receive your comments 🤩️. We truly appreciate your feedback and we are committed to earning your ⭐️⭐️⭐️⭐️⭐️ rating. We are constantly working on improving our services to ensure your complete satisfaction! 😎️A bit glitchy but lots of novelas
Lots of free content in one app. Love all the movies and novelas but there are some thing that can be improved on the app. I paid for the plus version on roku so I can’t watch the plus stuff on my phone app. Would be nice if there was a Que to add movies or shows I’d like to watch later instead of having to look/ search through all of the content again to find it. And it would also be nice to be able to know where I left off. Sometimes some of the shows will show where you left off other don’t so I have to guess or rewatch part of an episode to figure out where I’m at which is a waste of time. Also when it does show me where it is, it will finish the episode I am on then start over from the very first episode instead of going to the next episode. Would watch more if they can fix these glitches and upgrade the app to add a Que.Show lessms.atrevida
Developer Response
Hello! T Thank you for that amazing score ⭐️⭐️⭐️⭐️ and your feedback it helps us a lot to improve, ViX is focused to be the largest streaming platform in Spanish, 😎️ however we are working to be better our platform. Please stay tuned, great surprises are coming yet!🎈️You’ve earned two more stars since my initial review 🙂
Updated review: Using the Apple box, I can finally screen mirror! Thank you! ViX and AppleTV is practically seamless! My suggestions: 1) the guide needs to be improved (the one on BLIM was fabulous and allowed us to see a week ahead. 2) I’d love for Lucero (the most awarded Spanish language actress—including an Emmy) to have her own channel but thankful I can access almost all her novelas. 3) being able to add shows to a “Mi Lista” would be great. 4) keep the scheduling of shows consistent, please. One week a show starts on Monday at 7 and the next week, the same show doesn’t start until 9:20, 5) a heads up when an “on demand” show is going to disappear (you try explaining to your 84 year old abuela why she cannot finish watching “Los Parientes Pobres). Glad to add 2 stars and thank you for the email address where I can send the above suggestions.Show lessLittleBull85
Developer Response
Hello! 👋 thank you for sharing your thoughts with us. Your feedback is incredibly valuable and helps us to improve our services. I wanted to let you know that we are constantly working 🛠 to enhance your experience with us. Our team is dedicated to adding new content and features that we believe will make your time with us even more enjoyable. 😉Me Tv
This is the worst app and they try to charge for watching this piece of garbage, and if you call to complain; they even make it harder for you to watch it’s contents, they also charge you like if they are showing you the best there’s on tv or movies or docs but they are only mafia specially that they come from Televisa which is Mexico country dominant tv company and they are always doing bad, not good things for people specially poor people moreover; they became partners with Univision the Spanish Tv company which also descrimites even their own Spanish people bc they are managed by Cubans, Puerto Ricans Venezuelans they are all together rel mafia guys I gave them many opportunities they even played with my programs like run them and cut them off in the middle of me watching . Right now their last mafia kind of movement is that they are offering one year free subscription if you get TMobil internet for your home but they lied bc it’s one year and then later they tell you it’s not for our special programs , hahahaa always mafia and more mafia trying to get your hard earned money. I’m not paying not one more pennie for this garbage!!!Show lessGuatemalan dude
Developer Response
Hello! 🖐️ Thank you for your feedback it helps us a lot to improve. Please email us to ayuda@vix.com ✉️ in order to check these issues, we are available from Monday to Sunday. Schedule from 08:00 am to 24:00 CT. 😎️
