Motive Fleet User Reviews

Keep Truckin Inc

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Owner

It’s not updating on timely fashion. At the same, time it changes the tracking location from time to time when you want to review it

Sadrick lucky

2 months ago

On time

I like the function to track the trucks with motive and enjoy the fleet view with the possibility to see arrival times from all truck and location in one screen. I didn’t find it yet but if there is an option to get automatic notification that the trucks arrived that would be great option to make my life easier.

Thank you for the quick response- I will start working on using the GEO fence ability to get automatic updates when the trucks come closer to there pickup and drop off locations

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JK Transit

3 months ago

Response from developer

Thank you for the wonderful review! It's great to hear that you appreciate our service. You can create a Geofence alert for your vehicles, which would notify you every time your Vehicle enters that Geofence. Please see the link below on How to Create a Geofence Alert Link: https://helpcenter.gomotive.com/hc/en-us/articles/6190688664733-How-to-create-Alert-for-Geofence If you have further queries, please feel free to reach out to us at support@gomotive.com or Call our 24/7 Customer Hotline at +1 (855) 434 3564. We will be more than happy to assist you.

RASK Transportation

The app won't give me the option to refresh driver location. It will tell me where drivers are 12 hours ago and not their current location.

and the website itself never gets any of the posted speed limits. Making our drivers look like they are going 55 in a 35 when in reality the speed limit is 55. We have been told that the best thing to do is put a note in the speeding event that the speed posted is incorrect... which doesn't help at all when insurance sees a large portion of our drivers often speed 15+ over the speed limit.

Reaching out to costumer service is also a waste of time. They never follow the directions of your request and often never get back to us on our issues.

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RASK Transport

3 months ago

After the new update

After the new update on the log book/ hours of service they change the interface and they made is to much complicated checking drivers clock . Bring back the old interface

Katrandzhiyski

3 months ago

Response from developer

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564.

On time

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JK Transit

3 months ago

Response from developer

Great software & service

Motive is always trying to make improvements. We’ve been with them since 2018. Overall, a good company to work with!

S.Bradd

4 months ago

Response from developer

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Motive is essential to our business

Motive allows us to efficiently dispatch our fleet. We use it often throughout the day. Never lets us down

sbjl456

6 months ago

Response from developer

Great company, great management

In the trucking business we usually deal with a lot of characters and you pretty much have to pay attention to who you’re doing business with as everyone tries to screw you over one way or another.

NOT with Motive!

Their management is there to help us truckers with our needs.
They go above and beyond and their services and expertise are way above Samsara or Geotab.
Happy to do business with Motive!

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KtaJO

7 months ago

Five star

I love this software

Mangat Transhaul inc

7 months ago

Response from developer

Wow, thank you for the great review! We're so glad to hear that you're happy with our service. Please feel free to spread the word to your friends and family. If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!

Dash Cam problem

This message is for owner operators. Do not ever order the dash cam from this company. The sales team will deceive you that you could access the dash cam on your cellphone or tablet. They pushed me to sign the contract through docusign. Guess what, after I received the camera, it doesn’t work on cellphones or tablets at all. When I tell them to return it, they said that I have to pay the entire year because of the contract I signed. They will give you false information and after you sign the contract then you will be in trouble.

Plus the customer service are pretending as if they are professional but they lie straight to your face. They don’t even care for your time & money. I’m warning you stay away from the Dashcam service. Someone will come under this comment saying “sorry for experiencing inconvenience bla bla…bs” sorry doesn’t mean nothing if you can’t value customers time and money.

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TDF # 1

8 months ago

Response from developer

We're sorry to hear that you didn't have a great experience using Motive! Kindly provide your contact information here or please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Thank you!