Leave a Review True REST Float Spa
Pretty bad app
Love my local True Rest but 9 times out of 10 I have to call in to book an appointment because the app fails. After my third attempt today, I’m just giving up.
Moving forward, I’ll just use the app to see what’s available and book on the phone.
If I was a True Rest franchisee, I’d be up in arms. It’s a horrible piece of software.Show lessSteve Snell
Does what it needs to do!
I like to browse for upcoming openings and, for that purpose, this app does the job. There are a lot of extras that I don’t use very often but for me, the scheduling functionality is quick and easy.revpenguin
Cancel my membership
I’m considering canceling my membership and going somewhere else to float just because the app is so bad. The online portal used to be tolerable, but I guess it changed in the last few months and I just hate it and this app. I want to know how many floats I have left, and be able to manage my membership, and add people or remove them online.Show lesstaffythetortie
Shockingly Bad App
True Rest Float Spa knows how to create a great float tank experience. But they apparently don’t know enough about mobile apps to recognize this one is bad enough to actually cause them to lose business. It’s so bad that it would honestly be better to not have an app at all.
It can’t remember who you are, can’t remember your location or favorite spa, the feature to locate nearby locations is broken, once you get stuck in it you can’t get out without closing the app, … I could go on and on.Show lessshiningsee
Spring 2024 update
This app was recently updated, and it went from Ok to terrible. it won’t save my login info and you basically have to go through an entire waiver to set up one appointment.Signature Forger
Great Float Spa/Terrible App
It’s amazing to me that a company which provides a great sensory deprivation float experience, could condemn customers to such an awful app and online experience. The app says my password is incorrect—even though I can log in my account in a browser using the same password. I requested a password reset link by email to see if that works fix the app login but the link is blocked as unsafe. Someone else complained that the app doesn’t remember your location. Well, the website doesn’t either.Show lessNot User Friendly
After many years of complaints from other users, True Rest and the app developers continue to be deaf of the concerns that could make this app more useful. When a member opens the app, they have to always select a location. When you choose "Closest To Me" it maps the entire United States... and the user still has to zoom in to get to the closest location. There should be an option for member's preferred location.Show lesscoloring is not just for kids
Doesn’t Work
App doesn’t work. Closest to me showed Africa, I’m in Georgia! I input city and zip, it just reset and nothing. Do something or remove this because it is truely a waste of time. So much for relaxing after a float.3 Rotten Apples
App is pointless
Will not let me login with the password I use on the website. Makes it really hard to choose my location, and doesn’t save the location so I have to choose it every time. Overall very rough and causes so much stress that you need a Float.KDUNCW
True Rest app is half baked idea of customer service.
The true rest app is a major example of lazy design. I have an account and pay a monthly subscription for floats. But the app is not logged into anything important in my account. It only lets me book appointments. And in the most cumbersome manner. Every time I missy choose a location by zip or state and city. Why can the app not remember my local and usual location?
Worse yet today I need to cancel an appointment it the app only shows upcoming but doesn’t let you manage appointments.
And nowhere can I review and manage my subscription to either suspend or cancel.
My local spa has great staff but the company seems incapable of creating a good customer interface. The app need to redesigned from the first line of code.Show lessncaguy101
