Not bad but not good.
This really needs some updates or perhaps a new version. The latest version is a year old, and is pretty buggy at times. It’s difficult to know if what’s happening is a server issue or the app itself. Bug fixes and the ability to order delivery through the app would be great. Other than that it generally works fine as a simple ordering app.
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If I could give this ZERO stars, I would
Your app really needs a lot of work. I always have a hard time logging into the app. It thinks that my session has expired and says I need to log in, even after I had previously logged out of the app and closed it properly. When I finally am able to sign in again, usually after several tries, it often crashes or just takes me back to the log in page. Then the app crashes when you are finally logged in.
Recently my app updated and half of my prescriptions are missing. These prescriptions had refills left and unless I had kept the prescription bottle with the script number on it, I have to re-enter the script number or call the pharmacy and ask them to refill it. It’s very frustrating to get anywhere with this app.
Recently my app updated and half of my prescriptions are missing. These prescriptions had refills left and unless I had kept the prescription bottle with the script number on it, I have to re-enter the script number or call the pharmacy and ask them to refill it. It’s very frustrating to get anywhere with this app.
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Garbage
This app is a useless. You log in and it looks like it might be helpful, but nothing actually works! Is anyone at Giant Eagle (or is it Medrefill?) actually using this app?
Simple functionally doesn’t work. For example, once a prescription is filled it disappears from my account. I can’t access prescription history to read important details and dosing information about the drug. The “unhide” function says there’s nothing to unhide. The only items available to view at potential refills or unused scripts.
I can’t order a prescription for delivery, despite the GE website promoting this service.
The “Rx Services” page fails and instead offers me a chicken for sale (no joke!)!
Clearly, this app isn’t meant for an actual customer experience to manage prescriptions and healthcare. Despite its design, promotion, and promise, it’s only intent is to sell you stuff.
And I see the app hasn’t been updated in over a year(!!). No wonder. Unreal.
I hope you guys fix this stuff. Or hire me instead (ironically, customer experience is what a do lol).
Simple functionally doesn’t work. For example, once a prescription is filled it disappears from my account. I can’t access prescription history to read important details and dosing information about the drug. The “unhide” function says there’s nothing to unhide. The only items available to view at potential refills or unused scripts.
I can’t order a prescription for delivery, despite the GE website promoting this service.
The “Rx Services” page fails and instead offers me a chicken for sale (no joke!)!
Clearly, this app isn’t meant for an actual customer experience to manage prescriptions and healthcare. Despite its design, promotion, and promise, it’s only intent is to sell you stuff.
And I see the app hasn’t been updated in over a year(!!). No wonder. Unreal.
I hope you guys fix this stuff. Or hire me instead (ironically, customer experience is what a do lol).
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