AWESOME ENT care and your webpage makes it so easy to manage appts
We live in Sandusky, OH — 3 hour drive — we found your ENT department about 4 yrs ago through a friends research. We connected with Dr Schaitkin and he regularly treated my wife Susan for a serious Parotid gland issue through regular treatments and medical procedures. Upon Dr Schaitkin retirement last August, Susan was assigned to Dr Sridhanan who has taken over Susan’s care and is also marvelous. Yesterday Oct 28, Susan had an appt scheduled for an important treatment with Dr Sridhanan and we had to cancel at last minute in the morning as Susan had to take me husband Michael to our local Emergency Room in Sandusky for an issue that was resolved yesterday. Susan’s Parotid appt gland issue was something did want to cancel but she insisted to take care of me. We tried to reschedule by phone and had to wait for call back within 24/48 hrs. So this morning I thought to go to the app and see if could schedule since was urgent to have the treatment. So easy, I went on and everything was there to reschedule and was able to get an appt for next Monday. Just wanted to share such a positive experience all around care. Everyone that we interact with has been amazing during Susan time as a patient from scheduling to office staff, nurses, doctors, etc.
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Response from developer
Hello, we're so happy to hear you've had a great experience! Thank you for using MyUPMC and leaving a review!
Review about the app,
I love the app . I very much dislike Upmc Passavant in McCandless right now. A male muted can’t to a full waiting room and called by full name first and last which is against hippa Also a neighbor who was there or works there is now asking neighbors why I was at the hospital! Also against Hippa. Something is very wrong at the particular location at this time. It may be all UPMC locations but I have been to this one a few times in the last month and was very dissatisfied. You are moved from waiting room to waiting room. My time is just as important as the staffs . I was there for over 5 hours and several staff members not doing much. Very disappointing. I am seriously thinking about changing my insurance to AHN.
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Response from developer
Hello, we apologize for the negative experience. If you would like to chat about your experience further with a representative, please contact UPMC Passavant Patient Relations at 412-748-6863 and they will be happy to assist.
-stars if it was allowed
The healthcare employees are basically useless anymore. I’ve been trying to schedule an appointment with my orthopedic surgeon for over a month now & haven’t gotten 1 reply back. No phone call, no email, no app notifications, nothing. Had a bad sinus infection, called my PCP for some antibiotics and other medicine for a sinus infection, was told I need to schedule an in person physical before they could prescribe me anything. So I said, “Ok”. Let’s schedule one. They scheduled me one for 2 months later. Tell me again why I pay for insurance? And pay for co pays? When I still receive bills after paying my copay, and 2 times they actually sent in bills to a bill collector for $59 even tho I received no paperwork or any statements on the app stating I owed $59. Absolute dumpster fire & pathetic excuse of a healthcare corporation. I could go on and on.
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