Very antiquated app. Needs a lot of work
There are AT LEAST half a dozen major things wrong with this app and their website. First off, you can’t change your email OR phone number yourself. And, if you change your email, you have to have corporate create an entire new account for you. If you change your phone number, they need to change it for you. But it doesn’t update in the app or website in your profile (another major glitch). Unlike with most companies, you Can’t see your account balance (eg number of sessions you have available). I was told by someone at a ME front desk that is has something to do with “half session’s accounting.” This isn’t rocket science. They should be able to figure that out. You also can’t save your filters when you’re doing an appointment search. If you change anything in your search you have to start over with the filters you applied. Again- terrible, cumbersome app.
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Response from developer
Thank you for reaching out. We will pass on your feedback to the developers as we are constantly upgrading our apps and customer experience.
