Very antiquated app. Needs a lot of work
There are AT LEAST half a dozen major things wrong with this app and their website. First off, you can’t change your email OR phone number yourself. And, if you change your email, you have to have corporate create an entire new account for you. If you change your phone number, they need to change it for you. But it doesn’t update in the app or website in your profile (another major glitch). Unlike with most companies, you Can’t see your account balance (eg number of sessions you have available). I was told by someone at a ME front desk that is has something to do with “half session’s accounting.” This isn’t rocket science. They should be able to figure that out. You also can’t save your filters when you’re doing an appointment search. If you change anything in your search you have to start over with the filters you applied. Again- terrible, cumbersome app.
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Response from developer
Thank you for reaching out. We will pass on your feedback to the developers as we are constantly upgrading our apps and customer experience.
Marginally useful
The app more or less stinks. You can only make an appointment. Once made you can’t change or cancel it through the app, you have to call. This seems like pretty basic functionality to be expected. Most frustrating is that every time I log in it treats me as a total stranger who’s never been there before, despite the fact that I’ve had a membership for 6 months now. It shows no previous visits, can’t remember the providers or locations I’ve used, and tries to charge me the non-member price. Only when I arrive at the salon can they correct it. I’ve been told that there appears to be two accounts associated with my email address, but the people at the salon certainly can’t fix that and there’s no way either on the app or the website to contact anyone at the main office who might be able to do so. Final score: appointment making-8, customer service-0.
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Response from developer
Thanks for reaching out, we appreciate it. We would like to learn more from you directly to assist with your account, please contact us at guestrelations@massageenvy.com.
This app is garbage
See subject heading. This app is garbage, and I will tell you why. For starters, when I login it does not connect me to my actual Massage Envy account where I currently have three appointments booked. I have confirmed that these appointments are actually booked on my name with my email address and I have app access turned on and text reminders turned on and yet when I log into the account in the app, it does not recognize me as the same person. It thinks I am a new user, that I’m not a member, and that I have no appointments booked. I have spoken with my local office several times, and while they are very friendly and generally helpful in other regards, what else could be causing this problem as everything on their side shows that I should be able to see everything through the app.
In addition, I have already sent an email to the suggested email address that is listed under the developer response to almost every single one of these complaints here in the App Store, and I have heard nothing back. Not a thank you, not a message stating they were working on it or that my concern has been logged.
At this point, I will be deleting the app, again, and ignoring it, until I see some proof that it works. I guess I will have to wait to make my appointments on the phone, or in person.
In addition, I have already sent an email to the suggested email address that is listed under the developer response to almost every single one of these complaints here in the App Store, and I have heard nothing back. Not a thank you, not a message stating they were working on it or that my concern has been logged.
At this point, I will be deleting the app, again, and ignoring it, until I see some proof that it works. I guess I will have to wait to make my appointments on the phone, or in person.
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