Great app!
I enjoy this app a lot for making an appointment in a pinch. A while ago my parents dog got hurt, nothing deadly (thankfully). But it was dire to me. He got a scratch on his eye. I quickly checked all the local Banfield’s on the app near me and got an appointment for that following afternoon. Using the Banfield app I was able to schedule this appointment and leave notes for the vet techs and vets to see before we arrived. I like how the app abled me to see multiple Banfield’s in my area to see who availability would have to see us soonest. All the staff was super friendly and helpful in treating our pup. And we were easily able to book his follow up appointment, which I was easily able to check on the app. This app is super easy to use and clear I will definitely recommend it to my friends and family who struggle with keeping their pet’s vaccine dates and such scheduled to date.
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Response from developer
Thank you so much for your feedback. Glad to hear the app is so helpful!
Good Service, Horrible app! Don’t judge the service based on the horrible app.
I’ve been going to Banfield from almost 14 years. Over the years I’ve been very happy with them. I have watched this app go through revisions and changes. Unfortunately still 90% of the activities you need to do will require calling your local Banfield because it cannot be done on the app even though they tell you it can.
The most useful feature of this app is the chat, but you need to understand the people chatting with you are not at your local Banfield and cannot do anything to assist your local Banfield. this is very helpful after hours, however also commonly ends in advice to call your local Banfield.
The scheduling feature is incredibly hard to use, it also does not let you select the doctor until you select the time. So if you’re trying to find a time with your doctor, you’ll have to check each day by day until you find them on the schedule with an available opening which will probably be 3-4 weeks out. It’s also very hard to actually select the appointment time to even allow the app to move forward in the scheduling process. These issues shouldn’t be that hard to solve. I hope Banfield can figure this out.
Once again, I’m very happy with my Banfield doctor and the Banfield service. This app seems to be below par and needs to be looked at from a customers point of view.
The most useful feature of this app is the chat, but you need to understand the people chatting with you are not at your local Banfield and cannot do anything to assist your local Banfield. this is very helpful after hours, however also commonly ends in advice to call your local Banfield.
The scheduling feature is incredibly hard to use, it also does not let you select the doctor until you select the time. So if you’re trying to find a time with your doctor, you’ll have to check each day by day until you find them on the schedule with an available opening which will probably be 3-4 weeks out. It’s also very hard to actually select the appointment time to even allow the app to move forward in the scheduling process. These issues shouldn’t be that hard to solve. I hope Banfield can figure this out.
Once again, I’m very happy with my Banfield doctor and the Banfield service. This app seems to be below par and needs to be looked at from a customers point of view.
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Response from developer
Thanks for taking the time to offer your review chrisg83! Please reach out to MobileApp@Banfield.com and provide more specific details on how we can be better and I'm happy to take a look to ensure the features are working for you as they should. Thanks so much!! - Mike, Digital Team
Loving the easy but wish for a few upgrades.
I love the easy of scheduling an appointment - both for exams, and illness/injury. I do wish they could give you automatic alternatives when your current office is has no availability. I have to use the back arrow to click for other offices appointment times and some times required me to start from the beginning. I do like that you can still look for next available of the current office. What I found most AMAZING is the chat with the vet part of the app. Getting my concerns answered quickly is a time saver as opposed to calling the office and hoping someone picks up. Another time saver is they will tell me when it's not necessary to take baby in. I really enjoy this app.
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