Untrustworthy practices.
If you’ve just started this service please don’t review until you’ve had some experience with cerebral. I have been a customer for over a year and here’s why I’m leaving.
Cerebral gives the impression that you can reach out to your provided at any time. This is not the case. You can leave a message for cerebral that cerebral will address within 2 days. When they do return your call you will be speaking with a cerebral provider and not your provider. This is a privacy concern. Your relationship with your provider will be managed by a third party exposing your personal information to too many people. I trust the provider that I chose to work with, not a corporate provider that happens to be on duty. The next time you will speak with your provider is at your next scheduled appointment. I had a drug reaction and it took over a day to get into contact with anyone from cerebral. I had to rely on a local pharmacist to help me with no input from cerebral or my provider. I hate to think of what could have happened to me had the reaction been more serious.
Customer service leaves a lot to be desired. When you do figure out how to get a hold of customer service, don’t expect help. Expect to be shuffled around from extension to extension. If you do have an unresolved issue, you are not allowed to speak to a superviser. This is Cerebrals policy. You can not speak to a supervised so do not expect resolution.
Cerebral gives the impression that you can reach out to your provided at any time. This is not the case. You can leave a message for cerebral that cerebral will address within 2 days. When they do return your call you will be speaking with a cerebral provider and not your provider. This is a privacy concern. Your relationship with your provider will be managed by a third party exposing your personal information to too many people. I trust the provider that I chose to work with, not a corporate provider that happens to be on duty. The next time you will speak with your provider is at your next scheduled appointment. I had a drug reaction and it took over a day to get into contact with anyone from cerebral. I had to rely on a local pharmacist to help me with no input from cerebral or my provider. I hate to think of what could have happened to me had the reaction been more serious.
Customer service leaves a lot to be desired. When you do figure out how to get a hold of customer service, don’t expect help. Expect to be shuffled around from extension to extension. If you do have an unresolved issue, you are not allowed to speak to a superviser. This is Cerebrals policy. You can not speak to a supervised so do not expect resolution.
Show less
Response from developer
Hello, Thank you for taking the time to express your concerns about your recent experience with your care team. Safeguarding our clients' privacy and adhering to HIPAA regulations are our top priorities . Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please email us at reviews@cerebral.com so our experienced team can carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral
My Honest Experience (Good and Bad)
I love the idea of Cerebral and I think in theory it could really work. I hope more people have had better experiences and there were things that I myself really enjoyed and appreciated. My problem was in app/account malfunctions and trying to get help. My experience with this company was basically the equivalent of that hard-to-open cold medicine package that we’ve all struggled with when we’re super sick. You know that if you can actually get through the impossible packaging to the meds inside, you’d be on your way to better health. But no matter how much you tug and claw and try to tear open that stupid plastic packaging, it won’t budge.
My app rarely worked, I had 3 different care teams in 3 different weeks, due to high turn around I rarely talked to the same person more than once, my app wouldn’t let me schedule appointments, when I finally did get help my new prescriber wasn’t assigned to my care team properly so they dropped my account, and a couple more things.
When I could get things and people to work, it honestly helped me out. The exercises are a little trite imo and can be found through a basic Google search, but if you can get your care team together and communicating, I could really see the benefit of this service.
Just know going into it that the frustration that you might face could do more damage than good.
Good luck and I genuinely hope your experience is better than mine.
My app rarely worked, I had 3 different care teams in 3 different weeks, due to high turn around I rarely talked to the same person more than once, my app wouldn’t let me schedule appointments, when I finally did get help my new prescriber wasn’t assigned to my care team properly so they dropped my account, and a couple more things.
When I could get things and people to work, it honestly helped me out. The exercises are a little trite imo and can be found through a basic Google search, but if you can get your care team together and communicating, I could really see the benefit of this service.
Just know going into it that the frustration that you might face could do more damage than good.
Good luck and I genuinely hope your experience is better than mine.
Show less
Response from developer
We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and we would like to take this opportunity to learn more about your experience. Please feel free to contact us at support@cerebral.com. We look forward to hearing from you.
ABSOLUTELY TERRIBLE
I never write reviews but I had to say something. I’ve been with them for about 6 months and in that time I’ve had 3 prescribers and 3 therapists. The prescribers have been wonderful people but after the first appointment it’s impossible to get ahold of them and get refills for meds! You should not be prescribing medication if you can’t handle the volume or keep employees cerebral. It’s a very dangerous situation to not be giving medication refills and it’s a lawsuit waiting to happen if it hasn’t already! The fist few therapy appointments went well but then my therapist didn’t show up to 3 appointments on a row and It was beyond frustrating but I decided to try another therapist. She was great and we had probably 20 sessions but then I go on the app at the beginning of this month and a message from one of the “care team” says she has moved on from cerebral and that this other lady is my new therapist. When your in therapy for support having them basically ghost you is the opposite of support and is so hurtful. After doing some research it’s clear cerebral is not taking care of their employees (that’s why they are all leaving) as well as the customers. DO NOT SIGN UP FOR THIS SERVICE.
Show less