Untrustworthy practices.
If you’ve just started this service please don’t review until you’ve had some experience with cerebral. I have been a customer for over a year and here’s why I’m leaving.
Cerebral gives the impression that you can reach out to your provided at any time. This is not the case. You can leave a message for cerebral that cerebral will address within 2 days. When they do return your call you will be speaking with a cerebral provider and not your provider. This is a privacy concern. Your relationship with your provider will be managed by a third party exposing your personal information to too many people. I trust the provider that I chose to work with, not a corporate provider that happens to be on duty. The next time you will speak with your provider is at your next scheduled appointment. I had a drug reaction and it took over a day to get into contact with anyone from cerebral. I had to rely on a local pharmacist to help me with no input from cerebral or my provider. I hate to think of what could have happened to me had the reaction been more serious.
Customer service leaves a lot to be desired. When you do figure out how to get a hold of customer service, don’t expect help. Expect to be shuffled around from extension to extension. If you do have an unresolved issue, you are not allowed to speak to a superviser. This is Cerebrals policy. You can not speak to a supervised so do not expect resolution.
Cerebral gives the impression that you can reach out to your provided at any time. This is not the case. You can leave a message for cerebral that cerebral will address within 2 days. When they do return your call you will be speaking with a cerebral provider and not your provider. This is a privacy concern. Your relationship with your provider will be managed by a third party exposing your personal information to too many people. I trust the provider that I chose to work with, not a corporate provider that happens to be on duty. The next time you will speak with your provider is at your next scheduled appointment. I had a drug reaction and it took over a day to get into contact with anyone from cerebral. I had to rely on a local pharmacist to help me with no input from cerebral or my provider. I hate to think of what could have happened to me had the reaction been more serious.
Customer service leaves a lot to be desired. When you do figure out how to get a hold of customer service, don’t expect help. Expect to be shuffled around from extension to extension. If you do have an unresolved issue, you are not allowed to speak to a superviser. This is Cerebrals policy. You can not speak to a supervised so do not expect resolution.
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Response from developer
Hello, Thank you for taking the time to express your concerns about your recent experience with your care team. Safeguarding our clients' privacy and adhering to HIPAA regulations are our top priorities . Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please email us at reviews@cerebral.com so our experienced team can carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral
