Invasion of privacy
New update requires you to accept terms that are an invasion of privacy to the user. If you don’t accept the app kicks you out.
Can I Log In?
I haven’t been able to log in for ages. I can on the website. The app just stays in this constant state of inactivity. The app is gutter trash. Hopefully the Marathon Health app will actually work.
Good concept always bugy
I love Everside Health but the app always has issues loading. Too many crashes!
Will not let me open it up with out a pass code
This app is useless for me. Set up my account and tried to log in and it tells me To use this app enable a passcode in my device’s settings. No where in my devices settings can I add a passcode. Tried contacting customer service and they told me to use the website. It’s an apple issue. That’s not convenient at all if you’re no where near a computer.
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Response from developer
Hello, Sorry to hear you are having this issue. We will look into it on our end
App keeps getting disabled
When it works it’s fine but it constantly disables the login and account has to be reset on both the app and desktop versions. It’s such a pain I’m thinking of finding another health provider
Will not let me open it up with out a pass code
This app is useless for me. Set up my account and tried to log in and it tells me
To use this app enable a passcode in my device’s settings. No where in my devices settings can I add a passcode.
Tried contacting customer service and they told me to use the website. It’s an apple issue.
That’s not convenient at all if you’re no where near a computer.
To use this app enable a passcode in my device’s settings. No where in my devices settings can I add a passcode.
Tried contacting customer service and they told me to use the website. It’s an apple issue.
That’s not convenient at all if you’re no where near a computer.
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Great way to communicate with my doctor
The app is an easy way to communicate with my doctor and care team. Love being able to schedule appointments online.
Response from developer
Glad you're loving our app!
Very concerned
I’m very concerned for Everside. I generally like their services; however, I believe their quality is going down. The app doesn’t allow you to change the preferred pharmacy like other hospitals do. When I requested pharmacy change, it’s taking them more than 4 months to do so & asked me instead to email them every time I need a medication. What’s the point of an app that has the function of ordering medication if I have to manually write an email every time I need refills? On top of it, they seem to hire newly-graduated MAs who can’t find veins & they twist & turns the needle when it’s in under the skin. Bad practice. One MA gave me an opinion what my condition sounds like to certain medical disease even though they technically cannot diagnose the patients as MAs. My distrust for their service has grown and I’m very concerned for them (and for myself who receive care as a patient.)
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Response from developer
Hello! Apologies for the confusion. When you need to send documents, you just need to send a message first, then an option for attachments will appear within that message. Hope this helps. If you have any additional issues, you can reach out any time at memberservices@eversidehealth.com
Worst IT support ever
For the brief period of time that I was able to use this app (and it’s desktop version), the platform was ok. Apparently I’m not supposed to be able to schedule a new patient appointment through it but there’s nothing to indicate that I shouldn’t. So there’s that problem. I’ve been locked out of my account for nearly a week. All IT has been able to do is suggest I change my password but make sure I write it down first (As though I hadn’t tried to already change it 5 times before seeking help. And I’m not that dumb that I can’t remember a newly created password), try using the same non-functioning password that they provide to me on 3 separate occasions, and take 24hours to respond to every email interaction. TERRIBLE IT support.
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Response from developer
Hi, so sorry to hear you have had issues with the app. We previously had a bug on our sign in page which was fixed in the latest version. Our Member Services team is also available for any scheduling questions at MemberServices@EversideHealth.com
Great app!
I love the convenience of being able to message my care team and schedule appointments on the go.
Response from developer
Thanks for using our app and glad to hear you've been enjoying it so far!
