Leave a Review Horizon Blue
Terrible app
The app is terrible. I cannot connect to providers through telehealth.
Contacted the tech support team and their answer was “ Disconnections between an end user and the platform can be due to many reasons, and almost all are outside any of our control. These are generally also isolated issues and related to signal strength or interference on the connection. To avoid this, we do suggest connecting to WIFI over your mobile data, and using a computer browser with a wired connection is the most reliable. “
What is the point of a mobile app if the suggestion to fix a problem is use a computer browser and a wired connection?!Show lessTanyaKitai
Developer Response
We're sorry for any inconvenience this has caused you. It would seem that your engagement with support was via chat or email. It might be better to call as there may have been a misunderstanding regarding not being able to "connect." They can be reached at 888-777-5075, option 2. They are available Monday-Friday from 7am-6pm ET.Half baked
Why are images the only allowable file format for claims submissions? Most providers don’t send a printed invoice anymore - they send PDFs via email. So to submit a claim, the PDF needs to be converted to an image, which is a huge hassle.
And if your going to only allow images, at least give the app access to the camera. Why do I. Red to take photos outside the app and upload? Why not take them from in the app?
The whole system and service is terrible - and inevitably you need to call customer service because the invoice gets rejected for some silly reason.Show lessDrHockey
Developer Response
Thanks DrHockey we appreciate your feedback, we're working on both suggestions that you mentioned and hope to have those enhancements available in the next few months, please be sure to update to the latest app versions so you'll have access to these enhancements as they become available.Zero stars
Alright, maybe 1/2 a star for the attempt. Else, get ready for the bureaucracy and red tape that you’ve come to know and love from the unhelpful folks at the top of Horizon executives chart. Submitting a claim? Ha, good one! Let’s see you just try and upload a photo without “technical difficulties.” And that’ll be after you’ve converted your photos to a format acceptable to the app. Any other app, you can upload or take a live photo—not here. Most other apps also do not crash after the second upload attempt, but this one has that feature. Totally free too. And every non-claim bit of data is the same out-of-date stuff you find on their website. Save yourself the aggravation and time writing a negative review. Find another provider.Show lesseflatmac