Script and logging on app
Response from developer
Thanks for taking the time to detail your wonderful experience you had with our support team. We so greatly appreciate your 5 star review!!
Terrible app
Contacted the tech support team and their answer was “ Disconnections between an end user and the platform can be due to many reasons, and almost all are outside any of our control. These are generally also isolated issues and related to signal strength or interference on the connection. To avoid this, we do suggest connecting to WIFI over your mobile data, and using a computer browser with a wired connection is the most reliable. “
What is the point of a mobile app if the suggestion to fix a problem is use a computer browser and a wired connection?!
Response from developer
We're sorry for any inconvenience this has caused you. It would seem that your engagement with support was via chat or email. It might be better to call as there may have been a misunderstanding regarding not being able to "connect." They can be reached at 888-777-5075, option 2. They are available Monday-Friday from 7am-6pm ET.
Half baked
And if your going to only allow images, at least give the app access to the camera. Why do I. Red to take photos outside the app and upload? Why not take them from in the app?
The whole system and service is terrible - and inevitably you need to call customer service because the invoice gets rejected for some silly reason.
Response from developer
Thanks DrHockey we appreciate your feedback, we're working on both suggestions that you mentioned and hope to have those enhancements available in the next few months, please be sure to update to the latest app versions so you'll have access to these enhancements as they become available.