Leave a Review Horizon Blue
Terrible app
The app is terrible. I cannot connect to providers through telehealth.
Contacted the tech support team and their answer was “ Disconnections between an end user and the platform can be due to many reasons, and almost all are outside any of our control. These are generally also isolated issues and related to signal strength or interference on the connection. To avoid this, we do suggest connecting to WIFI over your mobile data, and using a computer browser with a wired connection is the most reliable. “
What is the point of a mobile app if the suggestion to fix a problem is use a computer browser and a wired connection?!Show lessTanyaKitai
Developer Response
We're sorry for any inconvenience this has caused you. It would seem that your engagement with support was via chat or email. It might be better to call as there may have been a misunderstanding regarding not being able to "connect." They can be reached at 888-777-5075, option 2. They are available Monday-Friday from 7am-6pm ET.Half baked
Why are images the only allowable file format for claims submissions? Most providers don’t send a printed invoice anymore - they send PDFs via email. So to submit a claim, the PDF needs to be converted to an image, which is a huge hassle.
And if your going to only allow images, at least give the app access to the camera. Why do I. Red to take photos outside the app and upload? Why not take them from in the app?
The whole system and service is terrible - and inevitably you need to call customer service because the invoice gets rejected for some silly reason.Show lessDrHockey
Developer Response
Thanks DrHockey we appreciate your feedback, we're working on both suggestions that you mentioned and hope to have those enhancements available in the next few months, please be sure to update to the latest app versions so you'll have access to these enhancements as they become available.Zero stars
Alright, maybe 1/2 a star for the attempt. Else, get ready for the bureaucracy and red tape that you’ve come to know and love from the unhelpful folks at the top of Horizon executives chart. Submitting a claim? Ha, good one! Let’s see you just try and upload a photo without “technical difficulties.” And that’ll be after you’ve converted your photos to a format acceptable to the app. Any other app, you can upload or take a live photo—not here. Most other apps also do not crash after the second upload attempt, but this one has that feature. Totally free too. And every non-claim bit of data is the same out-of-date stuff you find on their website. Save yourself the aggravation and time writing a negative review. Find another provider.Show lesseflatmac
Cant log in- it says phone jailbrocken
This app was fine up until 3 days ago. Now i am unable to log in. It keeps giving me a message that says “your phone has been jailbrocken (yes BROCKEN) and i will not be able to access the apps features” … then it force closes. Ive called my phone provider and apple and they ran safety checks and troubleshooting. They said it is not them. That it is the app. I tried calling 3 way with my phone provider but it was after hours so i got no one. Huge inconvenience. I don’t know what to do and i don’t know what the issue is because my phone is NOT jail broken. I verified tht with my phone provider as well.Show lessMatty2fine4u
The app never functions
The app doesn’t function to search for Behavioral Health providers. It never has functioned and I predict it never will. I’m forced to access information from a laptop browser and even that is an agonizing process. Health insurance companies who are responsible for providing benefits should be legally bound to provide useable interfaces that make it easy to locate relevant provider information. This is particularly imperative for those seeking behavioral health support who may be too despondent to drum up the mental energy required to wade through confusing, convoluted processes. If one is a conspiracy theorist it’s easy to imagine that insurance companies create obscure processes to minimize the number of people getting health support, thereby saving money to feed the corporate greed machine.Show lessGreasy green Limpopo
Developer Response
We're sorry that you're having difficulties. Tap on Find Care option on the home screen then tap on the Find Care button and you will land in the "Doctor Finder. " Once there, look under the Search box for Common Searches, you may need to scroll up a bit. There is a Behavioral Health option. When you tap on it, you'll see numerous provider options such as ABA Certified Therapist, Psychiatrist, and Psychologist, just to name a few. Once you've selected one, a list of providers based upon your location will be provided. If you have any questions or difficulties with this, please contact our support team at 888-777-5075, option 2. They are available weekdays from 78am-6pm ET.50-50 chance of app working correctly
Don’t call you will get an overseas rep then get spam texts & calls. Same happens when you “chat”. Emails disappeared a year ago and tech support does not know what they did but likes to call at random times claiming they fixed what they don’t know was wrong… still missing a year later. The emailed responses are just links back to the website & app that show nothing. Good luck. The app is convoluted so you get to play “guess what is covered at what rate” Because 90% of the time the app just says “coverage available” but does not reveal whether deductible copay coinsurance etc. overseas call reps will argue that anything not inpatient must be outpatient when a free standing lab or radiology center is neither. Claims sit looking unprocessed for months.
And they pay claims for services never rendered!!! Which is a real problem since they won’t seek repayment if the medical provider forgets to send back the payment.
Like “AbleTo” it’s free (no it’s not ). Billed $3000 paid in advance by BCBS for partial services not rendered per their contract, no follow up as promised. Took 15 weeks for 8 weeks of services because their “call over a computer” at AbleTo does not always work. But it’s a “special partnership” AbleTo and HorizonBCBS.
Commoners that’s called _____.Show less123-it's-me
Complete waste of time.
I downloaded this to make it easier to find a doctor, make an appointment, get a referral, etc. You know, what it says it does. After three hours of wrong or disconnected numbers, that I had to call to confirm that they did indeed have availability. I was finally sent to the customer service hotline, which did the same thing until they sent me a link for a PDF of the entire book of listings for doctors that have the same out of date information.
So in summation, just call the hotline, it’s just as worthless, but it doesn’t take up space on your phone.
Deleting immediately.
Also not interested in being contacted by the developer, it’s not like you’re going to do anything about anything, but it sure looks good when you say you are going to fix it. I’m not interested in hollow words and empty sentiment. It’s not like you actually care about people, just money.Show lessNunnunner
Telemedicine feature always down
I have tried on various occasions to access the telemedicine feature “24/7 availability”. App is up to date and even tried on a coworkers phone for an issue she was dealing with and “experiencing technical difficulties right now”. It’s always for an extended period of time too. There’s no point if the app constantly has bugs and it isn’t available on the full website. Such a disappointment when needing quick diagnosis.Show lessDME Review
Developer Response
We're sorry for the experience you have been having. Please contact our support team to help in resolving this. They can be reached Monday-Fridays from 7am-6pm ET, by dialing 888-777-5075, option 2. In the interim, telemedicine is also available through our member portal at horizonblue.com. Telemedicine is only available using a computer. It is not accessible by signing into the member portal from your device's browser.App review
The app itself is very organized and well designed. The chat feature with the ability to save the transcript is excellent. My only complaint is the coverage information. It’s too basic and most people are looking for more detail on the site. A link to the full policy coverage page that’s easily placed would help greatly.Show lessAngelhrm
Developer Response
Angelhrm, we appreciate your rating and feedback. Your feedback regarding benefits and coverage will be shared with our technical team to enhance the user experience.Good overall
Seems like all the official plan / summary docs are there but in terms of presentation, drilling into coverage provides only minor details (covered/not covered). I consider that a half effort at best. Also, the telemedicine link fails repeatedly, which I’ve seen in other reviews, so I consider that is likely a flaw/bug. I haven’t checked the ability to pay balances owed but if that functionality still does not exist in the app, that’s a major fail. 3/5 stars for decent info with what appear to be functional gaps or flaws.Show lessPatrick.NYC
Developer Response
We can't thank you enough for so thoroughly detailing your feedback. It does sound as if you may be experiencing some bugs that a call to our eServices team may be able to resolve. They are available Monday-Friday from 7am-6pm EST. Please call 888-777-5075 and press option 2. We don't currently offer the ability to pay providers directly, but I will pass all of your feedback to our technical team for future consideration.
