Leave a Review Horizon Blue
Can’t set up auto pay
On the site and on this app, I get error messages when trying to set up auto pay. You would think payment methods would be the most important thing for the developer of this site and app, but making payments or setting up auto pay is the most difficult thing to do on both the app and site for sure. I wonder how much time is actually devoted to them.Show lessSoundingon
It’s okay.
I wouldn’t have a problem with the app if using your passcode to login would start working again. It’s been weeks now that it hasn’t worked. It’s also been really slow since then to get logged in using your full password. I understand having the passcode option to login is a convenience, but don’t waste my time trying that login method if it’s not going to work. Otherwise, I find the tools available on the app to be useful & easy to navigate. Please fix the passcode error.Show lessadnamamaharg
Developer Response
Hi Adnamamaharg Thank you for letting us know about the issue and we apologize for the inconvenience it has caused you. We are working on fixing this issue and should have this resolved in our next release.A couple of things to fix
The app crashes when trying to save ID card to my Apple wallet. I didn’t know that I wanted it in my wallet until it was offered as an option by the app. Then it didn’t work, so my hopes were dashed.
Also the App Store has a link that is labeled App Support that only takes you to the Horizon site and offers no support for the app.Show lessCarsonet
Convenient...could be a little better.
Overall, I really like this app and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes the app if I try. Please fix that! I tried everything to make it work in case it was user error...might be the app itself!
I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.Show lessBreanna Little
Developer Response
Hello Breanna Thank you for letting us know about the issue. We are happy to let you know that the issue has been fixed. You can download the latest version of the HorizonBlue app and add your ID Card to your Apple Wallet. We hope you will consider rating us again! As a matter of fact we do have the feature for adding a bookmark to the physicians in our upcoming releases and this is great user feedback! Thank you very much!ID card
I am super impressed with ID card feature that lets me share the front and back of the ID card. I was recently at the doctors office without my insurance card and used this feature to share my information. This saved me time to drive back and get my ID card. Super cool and convenient!!!
I tried to share the ID through apple wallet but it doesn’t have both front and back information. It would be nice if we can just email from the apple wallet but I am still happy that the app has this feature.Show lessNeetu1215
Developer Response
Thank you Neetu1215 for your review! We are glad that you found our app helpful when you needed care!One Star is Too Much
This product is terrible. If I did, in fact, pay any amount for it, as the screen read, I want it back.
1. This may be designed for an iPhone, but I use my iPad for everything. I am not interested in an app that appears in portrait mode on my iPad.
2. Even though my BSBCHorizon card and correspondences read my name as “A Kellogg”, your system would not accept that, or my full first name, Aislinge, in your First Name tab. I have been completely unable to get your company to properly spell my name, which has a diacritical mark over the second “i” in it: Aislínge. I don’t know why this is so difficult. I can give you the Alt+codes for both Mac and Microsoft so you can enter it correctly. Not everyone has typical names without diacritical marks on them. For example, ñ, é, ü, ā, î, ø, to give just a few. People prefer to see their names spelled correctly.
3. I have know why of knowing if this is any good for me, as I am on the BCBS MediCare C Plan.
Please respond as fast as possible.Show lessAislinge
Developer Response
Hello Aislínge, Thank you for letting us know about this issue. One of our top priorities is to provide you with the tools and support you need to navigate your health plan, and we apologize that our app did not meet this goal. We will have someone from our customer support reach out to you today and help you in getting access to our app. We are looking at supporting landscape mode for the HorizonBlue app on iPAD in the next few months. Thank you for your feedback and understanding.If I can’t pay, it doesn’t stay.
I just installed the app today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through the app, please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if the app wasn’t flawed as much.Show lessTaylorVaughn1
Developer Response
Hello Taylor, Thank you for your feedback. We are in the process of releasing the Bill Pay functionality through the HorizonBlue app. We are adding new functionalities to our app monthly and totally understand your frustration of not seeing Payment center. Rest assured, this will be added soon enough!Nice idea but doesn’t work
I installed the app and each time I clicked on video call with doctor I would get a message that they were experiencing technical issues and call customer service. I called customer service and they were closed. I kept trying the app and finally, I was able to get the app to open. I entered my information and when I went to see the doctor the app would just close. I am really disappointed that this doesn’t work.Show lessDisappointed sick kid
Just what I need at my fingertips.
This is easy to use, navigate and understand. It has all the features I need to manage my health insurance and then some.
One feature that’s great is the ability to find a doctor and make an appointment. It’s an easy search and a call to their office and directions to get there are just a click away.
Thanks for making things so easy.Show lessitsjmb
