Leave a Review Horizon Blue
Mostly great
It's great to be able to access all of my insurance information so quickly and easily, but there are still a few bugs. Most notably, tapping the button to add my insurance card to Apple Wallet doesn't do anything.djseanstyles
Excellent resource especially for telemedicine
I have used this app before for telemedicine appointments and I am quite pleased. I always get top care and all of the doctors have been great. I would highly recommend the service.Phata4
Lack of Functionality
I switched my Prescription plan to Horizon. I made a mistake looking at the reviews assuming they were of value. This app and online are functionally lacking features available with competitors for years. The app is basically useless. Updates to claims, status, payments are late or plain and simple missing. I will be going back to my old provider next enrollment period.Show lessHarpo1951
Why is this app constantly down?
I feel like everytime I need to use this app it’s down for maintenance. When I finally do get on the app and try using the doctor finder, the phone numbers listed for an office is very rarely the right phone number. When I tried calling an internalist using the phone number listed, it was the phone number for an orthopedic surgeon. This isn’t even the first time that happened. What’s the point of using this app when it barely works!!Show lessrockerbabeee
Frustrating and slow
When needing telemedicine to avoid going to the doctor this past weekend the app continually crashed. There is no weekend phone support. A month ago I tried to add my primary care physician to the app (as there is an option for it) and could not.
What is the point of the app if does not work for anything other than speaking to a “nurse” that said I should be able to use telemedicine and even tried to send me links to login through the website- yet again it did not work.
It would be nice to have real answers as to why these things do not work or have someone Avalon weekends to respond to your customers needs.Show lessJiffyJeffG9
Developer Response
I'm sorry JiffyJeffG9 you've had a frustrating experience. Please contact our support team for assistance at 888-777-5075 opt 2, (7am-6pm weekdays). You may not have a need any longer for telemedicine but perhaps we can help resolve any issues now so it'll be available to you the next time you need it.Unable to upload docs/pictures
The app is super convenient and great to use. I think the nurse chats and telehealth video conferences with the docs are awesome features (especially now with COVID). I would give the app 5 stars but I believe there is a glitch on the iPhone app that doesn’t allow you to upload your pictures/documents before conferencing with a doctor. Yesterday, I desperately needed to talk to a doctor but could not proceed with anyone because the app did not let me do all the steps when filling out my information so I could not upload necessary documentation. After the first initial step where you fill out your medical history, it does not lead you any further to billing, etc. After inputting your name, allergies, and any medication you may be on, the app takes you directly to the waiting room to see the doctor. I tried deleting and reinstalling the app, updating it, and restarting it but still I could not get to the proper page I needed to be. When compared to the computer version, the laptop version of the website is much simpler and easier to use. On the laptop, I was able to fill out much more information, upload my documents, and confirm my billing. Please look into this issue because this really is a great app.Show lessari7935
Developer Response
Thanks for taking the time to detail your feedback. We do agree with your suggestion and are looking into adding some of the functionality available through the member portal to the mobile app.Best Service
I’ve had UHC plan before and it is not near as good as the service for BCBS Horizon. The app had never crashed on me and I always chat with someone to help me set appointments or answer my questions regarding my claims and they’re always readily available to help.Timtaj
Super easy!
Whenever you need help trying to schedule an appointment, the chat option is the way to go! Their response time is really fast to help you sort out which doctors may be a better fit. Also, the look of the app is really sleek which makes navigating it a lot easier.jai568
Developer Response
Thanks for taking the time jai568 to share your experience!Apple wallet doesn’t work!
Everything is perfect but the Apple wallet feature to add the insurance card doesn’t work! I’ve tried a dozen times still nothing! I wrote the insurance company and email but haven’t received a response yet! Just frustrated is all! Please fix!!! Thank you!Swindleznsnackz
Barely Functional
I recently signed up with Horizon as my insurance provider and was excited to see that they had their own proprietary app service. Unfortunately, the app seems to be very buggy and nearly every link and tab leads to an error message. If you use this app to check your bill balance, you are better off using the web service instead. Disappointing.Show lessTaylor Jordyn
