Leave a Review INTRUST Bank
Not liking the changes
Not able to see when you last paid a bill (no “recent” section for bill pay). I haven't had to get on a real computer for banking in forever, and now I have to do it a couple of times per month.ktoplse
Not so good.
AI used to scan checks often rejects due to “check already deposited” when it has not been. If you are paid salary, the same check type and amount each time, they will look identical. If the AI cannot detect different check numbers what good is that?XDAndy
Checking acc
This doesn’t work. I’m unable to pay any of my bills due to the fact that it only shows the vendors name and not the account # for example I have 4 Amex credit cards if I want to pay just one or two there no way telling wich one it isJmrsi
New OLB
The new online banking app is ridiculously tedious to navigate. I wish there were more quick links like in the old one. I just feel like there are a lot of unnecessary extra clicks now.trick to avoid reviews
Poor function
Functions horribly. I repeatedly attempted to sign back in after the my changed apps and cannot. At first they were confusing and led me down a maze to enter the info I need, then for about a week when I tried to verify and enter, the app encountered an issue and told me to try later. Once that was resolved and I continued to the next line, it claimed to let me reset my password, but it still doesn’t work. This is the worst app I’ve ever had to deal with on my phone, and it would be quicker to drive to the bank and deposit checks in person at this pointShow lessidkfixthebug
Mobile check deposit
Signed and checked the box for mobile check deposit as instructed. Never could get one check to take. Kept saying I needed to check the mobile deposit box which it was checked. Second check it took. Received notice it was received and approved. Then received email it was declined.Hello_kitty71
Organization
The new Intrust Bank app is very well organized. I really like the feature that allows you to be notified when a transaction is over a certain amount that you can change and personalize. This allows you to pick a spending amount and if you’re card is stolen it will send you a notification saying that such and such was spent and where as well as allowing you to block certain types of transactions. You can block age restricted items and many other types of transactions. This app is a very easy app to use and it’s very organized. I am very happy with the quality of it and I definitely would recommend this app if you have an account with Intrust!Show lesslots of puzzles and fun
Just hate it
Could not get logged in for 5 days. Finally accomplished that. Now I have to use a desktop or laptop to enroll in payments?!?!?! What if I don’t have a desktop or laptop??? How do I make payments that are due???Ctplucker
Doesn’t work at all for me right now
It won’t accept my sign in info and when I go to retrieve and set up it requires 2 factor authorization and when doing that it just says oops something went wrong on our end. I got 10 or more emails to prepare for the June 11th change and I was, but as of today June 20th I still can’t get signed in. It is unfortunate.Show lessMicahanderica
Disappointed
The old version of this app provided a better dashboard organized by account. It’s a shame that in the attempt to modernize that some of the organizational aspects of this app were abandoned and the customer has no flexibility to restructure the app to serve their interests or needs.8>{
