Horrible Customer Service
Their “Customer Service” just copies and pastes whatever their employer (Go2Bank) tells them to. They all respond with the same answer it doesnt matter which Customer Service person you talk to. They do not give out Actual Human Responses. Just straight up AI/Bot responses yet there is a “Chat with an Agent”. So the Agent is an AI then? Because it doesnt act like a human at all. Same goes for the calls. I have to ASK for a REPRESENTATIVE of Go2Bank to ACTUALLY talk to someone who responds back as a human being instead of them reading a paper script of what to say. Do not come to this bank. Do not even bother with their Customer Service.. Also Customer Service is not someone from America. Its a whole different country. Dont even bother just go to a real bank in America that offers 2day early direct deposit and BETTER Overdraft Protection. Also the Automated System they use is no good. It feels outdated. It keeps putting the wrong dates on my transactions….
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Response from developer
Hi, we apologize if you had a negative experience. If there’s anything specific, you would like assistance with, please feel free to reach out to us on a private message to one of our social media accounts, and we will do our best to help. Thank You! - GO2bank.
New experience with mobile banking
So far it’s been everything that they advertise. I did get paid two days earlier with my direct deposit. I was very pleased with all the alerts especially the one showing my company transferred my money to my new GO2bank account! There were zero issues seamless without any headache and all in one pay period my direct deposit was completed. I had no issues setting up the account with the routing and new account number. In fact I didn’t even need to physically visit HR or fill out any forms I did everything from my cell phone doing the form online with my company app and the GO2 bank app was very fast! I also received my debit card quickly. I haven’t used my debit card physically yet, only online transactions. The next time I go shopping at Walmart I will try it. So far I’m highly pleased! Everything is safe and secure. Great 👍🏽 service and I am thankful for Go2bank!
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Fraud theft
They locked my account and the middle of the night would not let me pull out. My money kept telling me I have to wait 7 to 10 business days to get my money when I get my card when I try to call to speak with somebody I kept getting prompted to put in my card number that I do not have. I tried my old one said it was invalid soon. Cannot get a hold of anybody to figure out a way to pull out my money, talk to somebody on chat finally and was told there’s nothing I can do but wait for my car to be there when I did not authorize them to do anything to my account I did not authorize them to lock my account to withhold my money I am a single mother of a seven-year-old my money is to support my child and I cannot do that when the bank keeps randomly locking my account. This is happened to me every 2 to 3 months. I will be closing my account and I do not recommend anybody using this bank. They are thieves. They are fraud. No other bank recognize them as a bank because of them always fraud other people.
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Customer service is 1 lady
Everything was fine until I lost my card they sent another and could never activate it customer service consist of ONE lady that can’t activate the cards not thru apps not thru browsers not thru phone so card was no good they sent another same thing then a third same thing I don’t think go 2 bank is legit I think it’s a handful of people with one lady taking every single call I don’t think it’s as big as we think funny months later they sent me another card in mail just for fun I’m gona see if this fourth card will activate I believe they can shut down at any moment and keep all your money.. what r you gona do about it? I tell you nothing is what your going to do about bc your money will be gone and u will have that one single lady taking u round and round with no results. I PROMISE U nothing but headaches with them
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Response from developer
Hello, we're sorry to hear that you're having problems activating your card. We would love to take a look at the issue. We would appreciate it if you could send us the details by logging into your account at www.go2bank.com/help/contact-us and clicking the "Chat" icon on the lower right to start a chat, or by sending us a private message to one of our social media accounts. You may also call our Customer Service hotline at (855) 459-1334 for immediate assistance. Thank you! -ARP
Horrible Customer Support
I have never been so insulted and frustrated. When I tried MULTIPLE times chatting with an agent about an issue I was having regarding a check, I was met with the agents just repeating back the facts i have given them, and then the most unprofessional responses. I was told to "try cashapp !" (yes, that is exactly how it was typed to me i screen shot the whole convo because I couldn't believe it was real) or to just "use different check !" when I was having issues depositing a small check that my GRANDMA gave me for my birthday. And then when I called, I was pretty much told that Go2 can't help me at all and I actually have to call Ingo Money. Funny story about that, I can't even create an Ingo Money account because of my account here! Anytime i try registering it says my SSN is already associated with an account, and anytime i try then logging in with my Go2bank login or even do a password reset, it will then tell me that they don't have any accounts linked to my info. I hate this app and the company. This is outrageous.
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Great card & Bank Sucky App
I have to say that this bank is pretty great with the switching of funds and transfers and sending or paying bills even online shopping and tap with my phone all awesome features that work great! The app is a headache I haven’t been able to log into my account in over a week now. So I’ve got to depend on my alerts to tell me when my direct deposit hits and guess my balance. Because I had to change my password three times and everytime it still never let me log in, but yet locks my account? Confusing and extremely frustrating not to mention inconvenience for me who is somebody on the go. I even had the feature added for facial recognition to save the hassle but yet it still don’t believe it’s me from the same phone I’ve been using? That’s the only issue; which is an issue
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Response from developer
Hi, we are sorry to hear about the issue you are facing. We would request you to reinstall the mobile application. If you still face an issue please reach out to us by logging into your account at www.greendot.com or via the mobile app and clicking the "Chat" icon to initiate a chat for assistance, or by sending us a private message to one of our social media accounts. You may also call our Customer Service hotline at (866) 795-7597 for immediate assistance. Thank you! – Team GO2bank.
BEWARE!!!!
I attempted to have a portion of my check direct deposited into this fraudulent bank. Thankfully, I only lost $25. All of my direct deposit is electronically sent at the same time as I work for a very large company. I have attempted multiple times to find out where my $25 has gone that was direct deposited into this bank and they repeatedly have said my company has never deposited it. I have gone back to confirm account and routing numbers with my employer and the deposit was sent to this establishment. The first chat I had yesterday, they said it would be fixed by midnight. Customer service is ALL foreign and very hard to understand. Everyone I have spoken with/chatted with since yesterday has said there has been no direct deposit. Please don’t open your account with this “bank”. If I could give negative stars, they would be a -100. I have stopped direct deposit and will be closing this account IF I ever receive the money already sent to them. FRAUD ALERT FRAUD ALERT FRAUD ALERT.
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GO2 Vault ready for me
GO2 has a great way to save store use funds at a seconds notice. Problem only I see is that it is next to impossible to get a real person to take your call. Example this Labor Day I am being charged for three reservations or $700 out of a secured Visa account. Easy enough I put money into my visa yet it takes a bit to get it back. I am still trying to talk to a person so my charges I do not in cure are credited back. Bottom line they do what they say get you 4.5 percent on funds the market can eat in a half hour and have never let me down to date. GO2 beats Chime hands down has my back and blows Venmo out of the water.
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Unreal bad business
Not sure where’s to start. Just wanted my paycheck 2 days earlier. So I had half my check direct deposited here. Was fine for a while when $392 disappeared from my account. So I disputed it and about 3 weeks later I was told I authorized it. I authorized someone to steal my money? That’s when it was obviously there fraud departments scamming me. At the same time I was supposed to get a new card and when it came it was for a new account not the one I had. So it took me forever to figure this out because it was impossible to talk to someone on the phone in china about what was going on. In this time trying to figure it out on my own I was cut off from my account and was charged $75 a month for not paying my secured credit card which is my money in the first place. So $150 they took from me because I was cut off from my account almost 3 months. I stopped having direct deposit because I don’t trust them and now being charged $5 a month for this nightmare. I have been trying to cancel my account for months about 15 times and they always have a reason why I can’t. They always want me to talk to someone on the phone who doesn’t understand English!
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Response from developer
Hello, we're sorry to hear about what happened to your account and about the negative experience you had when you contacted our customer service. We would love to take a look at the issue. We would appreciate it if you could send us the details by logging into your account at www.go2bank.com/help/contact-us and clicking the "Chat" icon on the lower right to start a chat, or by sending us a private message to one of our social media accounts. Thank you! -ARP
I do like it
I haven’t had any trouble with my funds being available. My direct deposit is prompt and goes through fine. My problem is the app and browser log in. It works most of the time but sometimes I’ll get a notification and click on it to look, at which point the system tells me my log in has failed. It sends me a prompt follow up email that there was “a failed log in attempt” from an untrusted device. The problem is, my account name, password and device are 100% accurate but the software just can’t seem to identify me as such. I’ve had to uninstall the app and change passwords on multiple occasions which snarls other payment processors and schedules I have previously set up. I’m hoping this can get sorted out as I already have multiple accounts that will be highly inconvenient to close. I’ve not had any success with the customer service channels to this end.
Update: Thank you for responding. I see now it was my device that wasn’t being recognized, which I was able to remedy.
Update: Thank you for responding. I see now it was my device that wasn’t being recognized, which I was able to remedy.
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Response from developer
Hello, we're glad you're able to access your account. We also welcome any suggestions or recommendations you may have on making the GO2bank app a 5-star experience for you. Thank you! -ARP
