Leave a Review Metrobank App
Worst Banking and Finance App in the Philippines
I am a longtime Metrobank customer and my local branch at Federal Tower is excellent and I am very happy with the services they provide. This app though is possibly the worst banking and finance app on my phone. This app is so lousy that I am considering just giving up on this account and just transact at the branch level, which is highly inconvenient in the year 2024. Do better Metrobank.
I can never login to the account when it matters. It is always down when I need to review my transactions online or pay mu credit card. I do not have the energy to trouble shoot this for you customer service. Every other bank app I use like BDO and Chinabank, CIMB, Maya just works. Yours never does.Show lessTedscape
Developer Response
Thank you for sharing your feedback, Tedscape. We apologize for the inconvenience that it caused you. Providing you with a secure and convenient banking experience is one of our priorities. We’re happy to share that we are constantly improving the Metrobank App and have addressed your concern. Kindly ensure that you have the latest version of the app. Thank you and have a good day.SMS OTP
I’m currently in UK this new app and even the old one doesn’t work at all , I’ve been trying to login to my account and metrobank doesn’t send any SMS OTP , I’ve phoned them already and said they sorting the problem out and I emailed customer care as well said the same thing and I received email saying problem has resolved already then I tried to login and still didn’t receive any SMS OTP via my registered mobile. I’m so disappointed and frustrated with you guys bec up to now I couldn’t transact anything via online banking bec the problem is still remain a big problem.Show lessKevixge
Developer Response
Hi Kevixge, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again. If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can also try: 1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device. 2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application. 3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there. 4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP. If the issue remains unresolved, please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance. Thank you.Not working
Password recovery is showing errors for the third day in a row.mymm
Developer Response
Hi mymm , we're sorry to hear about your experience. We have created a case under ticket number App20240903-103000EAP . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line. Thank you.