Leave a Review Metrobank App
Worst Banking and Finance App in the Philippines
I am a longtime Metrobank customer and my local branch at Federal Tower is excellent and I am very happy with the services they provide. This app though is possibly the worst banking and finance app on my phone. This app is so lousy that I am considering just giving up on this account and just transact at the branch level, which is highly inconvenient in the year 2024. Do better Metrobank.
I can never login to the account when it matters. It is always down when I need to review my transactions online or pay mu credit card. I do not have the energy to trouble shoot this for you customer service. Every other bank app I use like BDO and Chinabank, CIMB, Maya just works. Yours never does.Show lessTedscape
Developer Response
Thank you for sharing your feedback, Tedscape. We apologize for the inconvenience that it caused you. Providing you with a secure and convenient banking experience is one of our priorities. We’re happy to share that we are constantly improving the Metrobank App and have addressed your concern. Kindly ensure that you have the latest version of the app. Thank you and have a good day.SMS OTP
I’m currently in UK this new app and even the old one doesn’t work at all , I’ve been trying to login to my account and metrobank doesn’t send any SMS OTP , I’ve phoned them already and said they sorting the problem out and I emailed customer care as well said the same thing and I received email saying problem has resolved already then I tried to login and still didn’t receive any SMS OTP via my registered mobile. I’m so disappointed and frustrated with you guys bec up to now I couldn’t transact anything via online banking bec the problem is still remain a big problem.Show lessKevixge
Developer Response
Hi Kevixge, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again. If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can also try: 1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device. 2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application. 3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there. 4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP. If the issue remains unresolved, please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance. Thank you.Not working
Password recovery is showing errors for the third day in a row.mymm
Developer Response
Hi mymm , we're sorry to hear about your experience. We have created a case under ticket number App20240903-103000EAP . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line. Thank you.Worst service ever!
The worst banking app in the Philippines or probably in Southeast Asia if not the world. Their login system always fails. I’ve called and emailed, submitted my credentials hoping their worthless customer service can at least give me a positive result but as always, no succesful resolution provided. Like they’re all incompetent and have no idea how to resolve this simple login issue. They deserve this DSATShow lessStormVmTrooper
Developer Response
Hi StormVmTrooper, we're sorry for the inconvenience. As of this writing, all system enhancements have been completed and you may now access services found in the Metrobank App. If the issue remains unresolved, please reach out to our support team at our official Facebook page or e-mail us at customercare@metrobank.com.ph so we can assist you further. Thank you and good day!Wont open and crash,
I have 14promax and already updated to latest version but still crash all the time … at sime point you need to install and uninstall the app all the timejeighve
Developer Response
Hi jeighve, we're sorry to hear about your experience. We have created a case under ticket number App20240830-144400FLR. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line. Thank you.Won’t open and closes suddenly
When i try to open the app it shows me the loading screen then the app close suddenlyMotchi_man
Developer Response
Hi Motchi_man, we apologize for the inconvenience. We are pleased to inform you that all system enhancements have been completed, and you should now be able to access the services available in the Metrobank App. If the error persists, please allow us to investigate further by sending more details via our official Facebook page, or by emailing us at customercare@metrobank.com.ph or you may call our 24/7 Customer Service Hotline at +632-88700-700 or our domestic toll-free number at 1-800-1888-5775 for assistance. Thank you.Recover access
Tried many time to recover my username/password but app feature is not working.Metrobank-mobile-app-user
Developer Response
Hi Metrobank-mobile-app-user, we're sorry to hear about your experience. We have created a case under ticket number App20240828-083100EAP . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line. Thank you.NOT WORKING
I have a payroll acct back in the Philippines which is apparently still active.
I downloaded this new app since I do not remember my previous log in information from the previous. I have my Ph phone number with me and have access to my email despite this it still says. “Ooopss… something went wrong… bla bla bla.
I received the email that I am registered but can not log in.
This app needs an update. Devs please do your work! You’re only at version 1.10 ??Show lessTian0123456789
Developer Response
Hi Tian0123456789, we're sorry for the inconvenience. Currently, there are no reported system issues affecting login process. There could be system issues during your login. Please consider trying again. You may try to reboot the device to refresh network settings and clear the cache and data of the app to eliminate any potential conflicts. Thank you.New AppKey
AppKey is not working!! Been trying to send money to one of my other accounts but AppKey is not prompting on my phone. Can’t even login on another device because of this.3026;)/?’eileneixknd
Developer Response
Hi 3026;)/?’eileneixknd, we're sorry for the inconvenience. Kindly ensure that your device push notification is enabled for the Metrobank App. In the event that there is no push notification prompting on your screen, you may try to open the Metrobank App to approve the AppKey. Please consider trying again. We have created a case under ticket number App20240820-072900HSY . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line. Thank you.Annoying popup spam in app
When I leave the app, as a user, I understand I will be logged out due to inactivity. This does not need to be a popup that blocks the login form every single time I come back to the app. It also nags me with another popup at the beginning/end of every session, asking me to take a survey. I've started leaving my honest and irritated feedback with every survey invitation. I doubt they care.
Developer response: You didn't read what I wrote. I understand the inactivity logout behavior just fine. My complaint is about the popup it causes that must be dismissed next time I open the app. Every single time.
Also, since you didn't address the survey popup, I'll state again that needing to dismiss a survey popup with every session is obnoxious.Show lessZurav
Developer Response
Hi Zurav, thank you for your feedback, please bear with us as we continue to work on enhancements to ensure a safer, more convenient online banking experience for you. Please be advised that after a defined inactivity period, you will be prompted if you want to continue your current session, otherwise you will be logged out. You can click "Continue Session" or "Log Out." In the event that you log in your account in another browser or device, your current session will be automatically be logged out. Thank you.
