Leave a Review Metrobank App
Annoying popup spam in app
When I leave the app, as a user, I understand I will be logged out due to inactivity. This does not need to be a popup that blocks the login form every single time I come back to the app.
It also nags me with another popup at the beginning/end of every session, asking me to take a survey. I've started leaving my honest and irritated feedback with every survey invitation. I doubt they care.Show lessZurav
Metrobank scam
It’s working when you put your money this app. But not working when u pay bills online. 👎sccgshddfbju
Developer Response
Hi sccgshddfbju, we're sorry to read about your experience. Please be advised that there may have been an intermittent issue during the time that you tried to pay your bills online. As of this writing, there is no reported system maintenance and all systems are available. We have created a case under ticket number App20240803-133700HSY. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line. Thank you.OTP issues with every update
Every time there's an update, there's OTP issues. Do you test the OTPs with International mobile phone numbers?! This should be part of your QA Testing Plan. Your AppKey is supposed to eliminate OTPs but yet you require an OTP to activate. Bit your OTP doesn't work. Now bank users with international mobile numbers cannot use the mobile app or the online banking. Make it make sense! Do better! Test better!Show lessShakes423
Developer Response
Hi Shakes423, we're sorry for the inconvenience. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. Here are some troubleshooting steps you can take: 1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device. 2. Verify your phone number: Make sure that the phone number associated with your account is correct. You can verify the mobile number associated with your Metrobank account by contacting our hotline. 3. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP. 4. Ensure your phone is not in Airplane mode: If your phone is in Airplane mode or has no signal, you won't receive OTP messages. Disable Airplane mode and ensure you have a strong signal. If the issue remains unresolved, please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance.OTP issues with every update
Every time there's an update, there's OTP issues. Do you test the OTPs with International mobile phone numbers?! This should be part of your QA Testing Plan.
Your AppKey is supposed to eliminate OTPs but yet you require an OTP to activate. Bit your OTP doesn't work. Now bank users with international mobile numbers cannot use the mobile app or the online banking. Make it make sense!
Do better! Test better!Show lessDeveloper Response
Hi Shakes423, we're sorry for the inconvenience. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. Here are some troubleshooting steps you can take: 1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device. 2. Verify your phone number: Make sure that the phone number associated with your account is correct. You can verify the mobile number associated with your Metrobank account by contacting our hotline. 3. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP. 4. Ensure your phone is not in Airplane mode: If your phone is in Airplane mode or has no signal, you won't receive OTP messages. Disable Airplane mode and ensure you have a strong signal. If the issue remains unresolved, please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance.Inconsistent
I’ve been trying for a week.. YES, A WEEK to pay my credit card bill through the app. It’s not sending me any OTP. I live in the US and the OTP is sometimes received, sometimes not. Now, my payment is delayed and I’m going to be charged a late fee for something the app is not doing.GayleHA
Developer Response
Hi GayleHA, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can also try: 1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device. 2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application. 3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there. 4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP. Thank you.Not Receiving the OTP
Hello Dev, The app is not sending the OTP. Please fix. Thank youBan VPN users in NA
Developer Response
Hi Ban VPN users in NA, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can also try: 1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device. 2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application. 3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there. 4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP. Thank you.Useless app
Worst online banking app! Not receiving OTP on registered mobile number even you tried many times to resend OTP. You should have an option to send OTP on e-mail. Your app is very primitive compare to other banking app, really useless. Tried to contact customer service or branch but seems just sending automated reply saying no issues with the system. Need to update your app.Show lessNeyhorizon
Developer Response
Hi Neyhorizon, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again. If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can also try: 1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device. 2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application. 3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there. 4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP. Thank you.Nothing but frustrations
If only I can give -5 stars. OTP late to arrive. Need otp every transactions. Just f**ckng annoying!!macking05
Developer Response
Hi macking05, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again. If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can also try: 1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device. 2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application. 3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there. 4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP. Thank you.Cant login
I can’t log in in my account in this new app..i hope please bring it back the old one.nikki2329
Developer Response
Hi nikki2329, we apologize for the inconvenience that it caused you. To register for the new Metrobank App, please ensure that all your details, such as your mobile number and email address, are correct. Currently, there is no downtime for signing up. Additionally, Here are some troubleshooting steps you can also take: 1. Switch Networks: If connected to a public Wi-Fi, try switching to a secure, private network. 2. Restart Device: Reboot the device to refresh network settings. 3. Update Application: Update the application to the latest version, as it may contain fixes for known issues. 4. Clear Cache: Clear the cache and data of the application to eliminate any potential conflicts. Thank you.Can’t log in
Apps is not working I can’t log in at all$?14
Developer Response
Hi $?14, we're sorry to read about your experience. We have created a case under ticket number App20240610-095800JDD. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.
