Leave a Review Metrobank App
Not receiving OTP
I was able to successfully update my registered mobile number to my international number and everything is going okay until one day, I didn’t receive the OTP. I’ve been trying every day but the problem persists and I’m not sure why it stopped sending the OTP to my new number. It’s also not being sent to my old number so I’m not sure where it’s going. It’s frustrating that I can’t send money to my family.
I tried calling the customer support but it’s also asking for an OTP before I can talk to someone. That doesn’t make sense because that is my problem that I am trying to resolve. Now, I don’t know what to do anymore.Show lessHenry De Jesus
Developer Response
Hi Henry De Jesus, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. Please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for immediate assistance. When calling, failure to enter the correct OTP for 3 times or don’t enter any account number, your call will be automatically be forwarded to our Phone Banking Officers. Thank you.Always failed giving OTP?
Why it so hard for your apps ang bank browser to login in metrobank online account??? Why it must be hard for us to see our savings ? Do something its a long time problem in your apps and browser then if tried multiple times then we get temporary block and need to go back tomorrow for another try ! LOL ITS REALLY HAPPENING TO ME NOW .. i can't even receive OTP from my registered number it was okay but yesterday and today is the most terrible happenings to me right now i cant even access my bank when im badly needed !Show lessJoshuaakoy
Developer Response
Hi Joshuaakoy, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. Please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for immediate assistance.Too many OTP & no options for use abroad.
The app is very frustrating to use since it requires seemingly endless OTP both on a local phone number and email per transaction. It would be easier if OTP were required per session instead.
The OTP also often don’t arrive in a timely manner. Requiring a Philippine phone number makes it impossible to use abroad. Why not bring back the separate authentication app that you had before?Show lessmjfast
Developer Response
Hi mjfast, we apologize that our service did not satisfy your expectations. Rest assured that it is our top priority to ensure the security of our clients' accounts.Makes me suffer
I downloaded this app coz i cant open the old app anymore. Most of the time im using mobile banking for emergency purpose. Now i cant even log in because its always error occured. Its better the old app its easy to use and no problems i encountered. But now, cant even log in with this new app.Jeoneuna
Developer Response
Hi Jeoneuna, we're sorry to read about your experience. We have created a case under ticket number App2/20/2024, 14:50JDD . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line. For further assistance, For more information, you may watch our video guides at https://www.metrobank.com.ph/articles/mb-app-how-to or https://www.metrobank.com.ph/articles/mb-app-signup-troubleshoot Hope this helps.Downgrade version
I cant use the old app anymore and it doesnt let me sign in because i dont have access to my old email linked to my account.Gelbert2
Developer Response
Hi Gelbert2, we're sorry for the inconvenience. A customer representative will be in touch within the next banking days to address your concern. We have created a case under App2/19/2024, 14:13JDD . You may also send us more details about the issue in our official Facebook page using the ticket number provided. Kindly ensure that you have the latest version of the app. Thank you and have a good day.Disaster
Very unfriendly to use. Too many passcodes/tops required. Many failures when trying to transfer money by Pisonet which was never a problem before. Don’t know why Metrobank enforced the change from the old app. Seems to be a step backwardMartina meltera
Developer Response
Hi Martina meltera, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting send money transaction. Please consider trying again later. Here are some troubleshooting steps you can also take: 1. Switch Networks: If connected to a public Wi-Fi, try switching to a secure, private network. 2. Restart Device: Reboot the device to refresh network settings. 3. Update Application: Update the application to the latest version, as it may contain fixes for known issues. If the issue remains unresolved, please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance. Kindly ensure that you have the latest version of the app. Thank you and have a good day.Hindi mareceive yung OTP
Hindi maka log in sa bago niyong app kahit sa website, walang narereceive na OTP! sobrang stressful ni wala rin reply yung customer service.kaye4short
Developer Response
Hi kaye4short, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. Here are some troubleshooting steps you can also take: 1. Switch Networks: If connected to a public Wi-Fi, try switching to a secure, private network. 2. Restart Device: Reboot the device to refresh network settings. 3. Update Application: Update the application to the latest version, as it may contain fixes for known issues. 4. Clear Cache: Clear the cache and data of the application to eliminate any potential conflicts. If the issue remains unresolved, please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance. Kindly ensure that you have the latest version. Thank you and have a good day.Not for ofw
Im currently in UK. They changed the app that requires your Philippine number. Now I can’t access my money as i need otp. My Philippine number is not working as well. It’s also difficult to update the details online. I don’t know if it’s a good thing that they are “strict” when it comes to details, but now, i am more concerned that my money will be gone one day without me knowing. This bank is not recommended if you are going to stay abroad for long period of timeShow lessgurlalooo
Developer Response
Thank you for sharing your feedback, gurlalooo. Providing you with a secure and convenient banking experience is one of our priorities. We’re happy to share that we are constantly improving the Metrobank App and have addressed your concern. Kindly ensure that you have the latest version of the app. Thank you and have a good day.The new app does not recognise password
I have recently downloaded the new app on my phone and my password does not seem to work.
I live abroad and I don't have problems with the old app until they change it to this new app. My current password is not recognised. Why do they have to change it to a new one. Why fix when it is not broken.Vikyciege
Developer Response
Hi Vikyciege , sorry to hear about your experience. If you are a user of the old app, please try logging in using your existing credentials in Metrobank Online or the Metrobank Mobile App. If the problem persists, please call our Contact Center at 88-700-700 so we can assist you better.Useless APP
Can’t log in, been trying for over 6months now, I still I can’t log in, it always says something went wrong!!!!!!Jelai QM
Developer Response
Hi Jelai QM, we're sorry to read about your experience. We have created a case under ticket number App2/13/2024, 15:28EAP. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.
