Leave a Review Metrobank App
Nice upgrade
It’s a major improvement from the old app. In this digital age a good mobile app is essential. Good to know that Metrobank is levelling up in this department. Took them long enough but it's worth the wait.Ronnel C.
Developer Response
Hi Ronnel C., thank you for your feedback! This means a lot to us and we are very happy to have improved your experience with the NEW Metrobank App!Improvement necessary
Can’t even enter email address when signing up. Metrobank has always been poor when it comes to online apps and services.Eulysa
Developer Response
Hi Eulysa, we're sorry for any inconvenience. If you have an existing Metrobank Online or Metrobank Mobile Banking App account, just log in directly on the NEW Metrobank App using your existing username and password. You may watch our video guides at https://www.metrobank.com.ph/articles/mb-app-how-to or https://www.metrobank.com.ph/articles/mb-app-signup-troubleshoot If the error persists, please send us a message with a screenshot of the error you encountered via Metrobank's official Facebook page or email us at customercare@metrobank.com.ph with the subject line App03/09/2023, 15:21FLR as your ticket number. Our email team will attend to your concern and assist you in filing the appropriate case to address your complaint. You may also call our Contact Center at 88-700-700 for immediate assistance.Looking forward to this app to improve in the future
Keep up a good service!👍🏻BopepLee
Developer Response
Hi BopepLee, thank you for your review! We are happy you had a good experience and hope you continue to enjoy the convenience of our Metrobank App.Still glitchy
If you are going to update an app it’s important to make it make it better then the last version.
Before Iv even opened up to see my accounts there is already a glitch to verify my phone number. Been 2 days and still not received the verification code to my phone.
For such a big bank why can’t they make a working app.Show lesshmmm122
Developer Response
Hi hmmm122, we're sorry to read about your experience. We have created a case under ticket number App02/02/2023, 10:01FLR. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.Recover my access
I already update my account to recover my access but still I can’t receive any passcode…mj031721
Developer Response
Hi mj031721, please be advised that Metrobank Passcode is a security feature of the NEW Metrobank App and Metrobank Online. You are required to nominate a 6-digit code when you sign up. You will need this code for some transactions in the app. Should you need further information, please call our Contact Center at 88-700-700 for assistance.Not Seamless Migration
It’s annoying that there is no seamless migration from the old mobile app (or even from the website) to the new one. Aside from the main account, all other previously input user-related functionalities have to be redone. It’s also slow (at best) and not working (mostly).TataCircle
Developer Response
Hi TataCircle, we're sorry for any inconvenience. Your feedback is valuable to us as we continuously improve on the NEW Metrobank App. You may check: https://www.metrobank.com.ph/help#FAQ-Metrobank_App-What_should_I_do_if_I_cant_sign_up_on_the_NEW_Metrobank_App You may also follow this guide to help you sign up: https://www.metrobank.com.ph/articles/mb-app-signup-troubleshootNot working well
Try using your app and see how it works. Tsk, ill go back to the old version.Virgaux
Developer Response
Hi Virgaux, we are sorry that you're having issues with our new Metrobank App. We would like to investigate further. Please send us a message via Metrobank's official Facebook page or email our Customer Care Team. You may check our official website and Facebook homepage for the contact details.Passcode recovery not working
Just installed the app but unfortunately not working properly and passcode request not working at all and been waiting for ages to received them via registered mobile number & email address.. Could you pleaee test your apps first before asking us to use them..good thing I havent deleted the old one.Show lessUkabitenyo
Developer Response
Hi Ukabitenyo, we are sorry that you're having issues with our Metrobank App. We would like to investigate further. Please send us a message via Metrobank's official Facebook page or email our Customer Care Team. You may check our official website and Facebook homepage for the contact details.So far ok now
It worked but I must reboot my iPhone first before installing. I had issues before about installing but somebody told me to reboot. The app I think is much better than the previousrubenium
Developer Response
Hi rubenium, we're sorry for any inconvenience. We understand your concern and we would like to assist you. You may want to consider troubleshooting by doing the following before doing a transaction again: - Check your mobile network and internet connection. - Close the app fully and open it again. - Restart your phone. If error persists, please send us a message via Metrobank's official Facebook page or email our Customer Care Team. You may check our official website and Facebook homepage for the contact details.Fire your developer
Metrobank takes a giant step backwards with this buggy new app. Who made the decision to release this for public use, the teenage son of a board member?Sichuanbob1
Developer Response
Hi Sichuanbob1, we’re sorry to hear about your experience. We appreciate your feedback and we will surely relay this to our team. This will help us to improve the app.
