Leave a Review Metrobank App
Frustrating to use
First, it requires a lot of password when it is akrrqdy proven that face ID is effectivr and safe. Other countries only use face ID to enable even cashless transactions. Second, there will be a lot of cases where you wont receive the authentication code on time. So basically cannot make any transactions. Third, there will be a lot of cases when it will not accept your passcodes even when you typed correctly. It is so frustrating. I live in the UK and I am relying on this app to make transactions in the Philippines but a lot of times I have to ask favor from someone living in the Philippines to make transactions there thru other means (via bayad center or using other bank apps) because this app prevents me to do so. Even if the error is on their end (see 2 and 3 above), it will block you as a result of “several failed attempts”. It seems like their previous app works way better than this one. This doesn’t even deserve a one star rating. More like half a star.Show lessdragbfhcrh
Developer Response
Hi dragbfhcrh, we're sorry to read about your experience. We have created a case under ticket number App07/31/2023, 11:00EAP . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.Balance Conversion doesn’t work
I am currently in Canada, can’t use the balance conversion to manage payment terms. It says “No available payment terms”MB card User
Developer Response
Hi MB card User, we're sorry to read about your experience. We have created a case under ticket number App08/1/2023, 07:53BOF . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.3 star for now
The app is very useful. I just wish we can tap/open the transactions and view more details in it (eg. Sender details, date, time, reference, etc) just like other bank apps abroad.i_yay_i
Developer Response
Hi i_yay_i. Thank you for your feedback. We've taken note of your ideas and suggestions and we will relay this to the team as we continuously improve the NEW Metrobank app.Cant create an account
I’ve manage to get my debit card, and I tried multiple times registering and it doesnt work.Randz0Tp
Developer Response
Hi Randz0Tp, we're sorry for any inconvenience. If you have an existing Metrobank Online or Metrobank Mobile Banking App account, just log in directly on the NEW Metrobank App using your existing username and password. You may watch our video guides at https://www.metrobank.com.ph/articles/mb-app-how-to or https://www.metrobank.com.ph/articles/mb-app-signup-troubleshoot If the error persists, please send us a message with a screenshot of the error you encountered via Metrobank's official Facebook page or email us at customercare@metrobank.com.ph with the subject line App07/21/2023, 15:59BOF as your ticket number. Our email team will attend to your concern and assist you in filing the appropriate case to address your complaint. You may also call our Contact Center at 88-700-700 for immediate assistance.Useless
I’ve downloaded the application but failed to use the same. I cant even receive an OTP. I cant get past this process and now I have no way of checking and monitoring my account.Donggish
Developer Response
Hi Donggish, we're sorry for any inconvenience. If you have an existing Metrobank Online or Metrobank Mobile Banking App account, just log in directly on the NEW Metrobank App using your existing username and password. You may watch our video guides at https://www.metrobank.com.ph/articles/mb-app-how-to or https://www.metrobank.com.ph/articles/mb-app-signup-troubleshoot If the error persists, please send us a message with a screenshot of the error you encountered via Metrobank's official Facebook page or email us at customercare@metrobank.com.ph with the subject line App07/05/2023, 13:03BOF as your ticket number. Our email team will attend to your concern and assist you in filing the appropriate case to address your complaint. You may also call our Contact Center at 88-700-700 for immediate assistance.Very poor
Seemingly untested in the wild before release.Chris Apex
Developer Response
Hi Chris the Landlord, we're sorry for any inconvenience. May we ask, what particular feature/transaction are you trying to navigate? We have created a case under ticket number AppJun 19, 2023, 16:01BOF . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph.Extremely annoying
Whenever I receive the OTP, its already too late for me to enter it and have to resend a code and the same thing happens! Such a hassle for me who is not in the country and has to have this annoying appSheenarosa
Developer Response
Hi Sheenarosa, we're sorry to read about your experience. We have created a case under ticket number AppJun 16, 2023, 14:54BOF . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.signup is broken
cant even signup in the appgreatWraithZ
Developer Response
Hi greatWraithZ, we apologize for the inconvenience you've experienced. For security purposes, we cannot disclose account related information or process requests in this channel. To verify the validity of your enrollment to the new Metrobank App and check for procedures related to its proper maintenance, you may call our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) and select Option 2 (Bank Related) for assistance. Should you have other concerns, please feel free to message us again. Thank you.Annoying
I have downloaded this “new app” 3 times and each time i dont receive an OTP. It is so annoying that you have to change an existing app that works to another app that can’t even do what its suppose to do. How will this work for people who are not in the country but maintains accounts with Metrobank. Hope you can improve and please send me my OTPShow lessSchatze5
Developer Response
Hi Schatze5, we're sorry to read about your experience. We have created a case under ticket number AppJun 8, 2023, 14:39EAP . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.Better than old one
Good thing you change the app. It seems. I hope there is options sending money abroadAlex092817362
Developer Response
Hi Alex092817362, thank you for your feedback. This is valuable to us as we continuously work to improve your experience on the NEW Metrobank App!
