Leave a Review Metrobank App
The OTP!!!!
Com’on!!! the old apps if more good rather to this ur new apps. OTP is not sending to my phone!!. Fix it ur slowest app! 💢[+Ayame+]
Developer Response
Hi [+Ayame+], we're sorry to read about your experience. We have created a case under ticket number App20230831-164000EMS . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.I can’t access my account
I can’t open my account and I can’t even send a verification in ny email and mobile number because there’s a need for verification code and I tried different passcode but it doesn’t work. I am currently in the US right now so it’s not that easy for me to do any of this stuff. What do I have to do then? Any help?Show lessLemuelSigua
Developer Response
Hi LemuelSigua, sorry to hear about your experience. To help you, we'd like to remind you that the app will request for two codes: (1) first is your passcode in the app; (2) second is the One-Time Password (OTP) sent via SMS. For further guidance, visit https://www.metrobank.com.ph/articles/mb-app-how-toOTP pin
My OTP is always incorrect in the new app you upgraded. It doesn’t look like an upgrade it’s trash.&&&&/&/
Developer Response
Hi &&&&/&/, we apologize for the inconvenience that it caused you. As of this writing, there are no reported system issues. There may have been intermittent system issues due to the following: Connectivity problem & other constraints of the accredited provider (i.e. signal or network downtime) Connectivity problem & other constraints on the subscribers’ side (i.e. sim problem, phone problem, low on telco signal, etc.) If the error persists, please call our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance on troubleshooting your device. Thank you.No Option for Cardless Withdrawal
Please add this feature from the old appMB Cardless Advocate
Developer Response
Hi MB Cardless Advocate, we're sorry for any inconvenience. Cardless withdrawal in the new Metrobank App is currently unavailable until further notice. In the meantime, please use Metrobank Online or Metrobank Mobile Banking App for your transaction. To know more about the feature, please visit our official website. Hope this helps.Not working
Tried signing up with the correct details but still giving me errors due to incomplete information.Toby Pepito
Developer Response
Hi Toby Pepito, we're sorry to read about your experience. We have created a case under ticket number App20230814-160900EMS . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.Disgusting
Disgusting app!I’m Rej
Developer Response
Hi I’m Rej, we're sorry for any inconvenience. May we ask, what particular feature/transaction are you trying to navigate? We have created a case under ticket number App20230812-000000EMS . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.Online banking problems
I had issues how to send cash on pick up since I couldn’t find. Only bank to bank transactions. Hope to hear back, thank you.Jarovi@25
Developer Response
Hi Jarovi@25, we're sorry for any inconvenience. Cash Pick-up in the new Metrobank App is currently unavailable until further notice. In the meantime, please use Metrobank Mobile Banking App for your transaction. To know more about the feature, please visit our official website. Hope this helps.No cardless withdrawal
I almost exclusively used the old app for cardless ATM withdrawals. However, this feature is not available on the new app.Kelbel1153
Developer Response
Hi Kelbel1153, we're sorry for any inconvenience. Cardless withdrawal in the new Metrobank App is currently unavailable until further notice. In the meantime, please use Metrobank Online or Metrobank Mobile Banking App for your transaction. To know more about the feature, please visit our official website. Hope this helps.Account got locked when I tried logging in
Logged in using my account in old app but got locked out instead. Useless app. I think you need to fix issues first before launching the app. I guess I’ll have to continue using the old app. Please hire a competent developer and perform testing.Miss Twinkle56
Developer Response
Hi Miss Twinkle56, we're sorry to read about your experience. We have created a case under ticket number App08/01/2023, 14:35EAP. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.SLUGGISH PERFORMANCE
New mobile app is excessively slow, causing the verification codes to take an eternity to arrive, leaving users with just 60 seconds to enter them.Dj060184
Developer Response
Hi Dj060184 , we're sorry to read about your experience. We have created a case under ticket number App08/01/2023, 14:33EAP . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.
