Leave a Review Metrobank App
Not receiving OTP
I’ve been trying to login into my account using this app, but it’s no luck! It keeps saying they sent me an OTP, but I’m not receiving them. I keep and keep resending the OTP, but still nothing. I called customer service to help me, bur they said that I have to wait a little longer, which I did! So they said to use a web browser instead, which I also did but it keeps saying “we’re experiencing server connection issue” so I had to wait for another day, and same issue!
Why this is so difficult to use your app and even your web server??Show lessbebe agnes
Developer Response
Hi bebe agnes, we're truly sorry for any inconvenience. We understand your concern and would like to help you. Here’s what you can do to troubleshoot: Make sure your contact details are updated. Know how you can update your details online at https://www.metrobank.com.ph/articles/update-your-mb-contact-info-online Check your mobile network and internet connection Close the app fully and open it again Restart your phone If error persists, please send us a message via Metrobank's official Facebook page or email us at customercare@metrobank.com.ph with the subject line App20231011-085400RPR as your ticket number. Our email team will attend to your concern and assist you in filing the appropriate case to address your complaint. Kindly use the ticket number as the subject line.Can’t send money
I can’t send money. Getting error and doesn’t even send me OTP. Pls don’t decomm the old app until you fix this problemNonaninYu
Developer Response
Hi NonaninYu, we're sorry for any inconvenience. We understand your concern and would like to help you. Here’s what you can do to troubleshoot: Make sure your contact details are updated. Know how you can update your details online at https://www.metrobank.com.ph/articles/update-your-mb-contact-info-online Check your mobile network and internet connection Close the app fully and open it again Restart your phone If error persists, please send us a message via Metrobank's official Facebook page or email us at customercare@metrobank.com.ph with the subject line App20231010-092300RPR as your ticket number. Our email team will attend to your concern and assist you in filing the appropriate case to address your complaint. Kindly use the ticket number as the subject line.Latest app
This latest app messd up my login and password. I changed password 5 times and still say ‘invalid login or password’ where it has been confirmed via email that its succesful.DedeBote
Developer Response
Hi DedeBote, we're sorry to read about your experience. May we suggest for you to try clicking on the “Recover Access” link in our NEW Mobile App to retrieve/reset your log in credentials. Should the issue persists, kindly call our Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) so we can further assess the issue.Can’t add credit card
There is no option to add credit cardAnna Carlos
Developer Response
Hi Anna Carlos, please follow these steps: 1. Log in to your Metrobank App account. 2. Go to the side navigation menu and then select “My Accounts.” Click on "+Enroll.” Provide or key in your 16-digit Credit Card Number on the "Account Number" field and nominate an “Account Alias.” 3. Provide the additional fields requested: Name on Card and Date of Birth. 4. The “Enroll” button is enabled once all fields are filled out. Click “Enroll.” Validation only happens if card is valid. 5. Input the OTP sent via SMS and then press “Next” to verify your mobile number. 6. Once verified, a successful enrollment notice will be shown on the screen. Your account will be listed in the app under Credit Card Tab. Thank you.Finally, a modern design.
Just want to say, I like the new app. A bit slower than the old one but its OK. The design is also much better and modern. I’m not sure why so many are having issues with their OTP but I havent had issues with receiving one so fat.ZiangoRex
Developer Response
Hi ZiangoRex, we're sorry to read about your experience. We have created a case under ticket number App20230922-083800EMS . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.Mobile SMS OTP delayed!
Been trying to make a bills payment which is near due date and have been trying for days. Very frustrating that I have to call your customer service only to find out that it’s a known issue and workaround is to do it via online banking. I’m using your app for ease of use and I have to ask why I need to do via browser. No advisories from Metrobank and really dissatisfied with your service.Show lessAjayjam
Developer Response
Hi Ajayjam, we are sorry that you're having issues with the NEW Metrobank App. We appreciate your feedback and we will surely relay this to our team. This will help us to improve the app. Thank you.Great app!
I have been using this app for as long as I can remember for transactions both local and abroad. I lost my roaming sim and after how many unsuccessful online application to update my mobile number, I was finally able to use my international number to receive the OTP. Now I am back to business. Thank you for the excellent service Metrobank Mobile Banking! 👍🏻👍🏻👍🏻Show lessChatMG
Developer Response
Hi ChatMG, thank you for your feedback. This is valuable to us as we continuously work to improve your experience on the NEW Metrobank App!Fund transfer failure
Been using this app for years since it became and I found the mobile fund transfer very convenient. But yesterday all of a sudden my fund transfers all failed even to my own accounts which I have been using since the beginning. A notification that the facility is no longer available or temporarily available. Good thing I was able to do the transfers using my browser.Show lessReyFlores
Developer Response
Hi ReyFlores, we're sorry to read about your experience. We have created a case under ticket number App20230905-152400EMS . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.it’s ok but no email notif?
it’s ok but i dont get emails regarding my fund transfers anymore. is this intended?apple2017888
Developer Response
Hi apple2017888, we're sorry to read about your experience. We have created a case under ticket number App20230901-080500EMS . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.Worst banking app
Everything about this app is just a waste of time. You cannot make transactions smoothly. OTPs are super delayed. Transaction history is not updated and real-time. Frustrating to use!!!mrnncrl07
Developer Response
Hi mrnncrl07, we're sorry to read about your experience. We have created a case under ticket number App0230901-075800EMS . Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.
