Leave a Review MyAmFamDrive
Terrible app -
This app,although improved from previous app, misses the mark on what it calls “hard braking.” I keep getting dinged for this when I barely touch the break. For instance to disengage the cruise or normal breaking occurrences. Not too mention when getting cut off by a semi or braking for other drivers doing stupid maneuvers- one cannot avoid it. Just today I got only one star for hard braking because I needed to slow down for a stoplight that turned green on a highway that was 45 miles per hour. I would have had time to run the yellow light but instead slowed down to stop at the red light. The hard braking does not accurately represent your safety as a driver. This is the only thing I’m getting “dinged” on. I am in fact being a much better driver by braking in the events I am being dinged on. I believe American family uses this to lower your overall score so they can claim it justifies lowering your discount. My frustration is epic.Show lessSmokinMase
Developer Response
We appreciate your feedback about MyAmFam Drive app. We'll be sure to share your experience with our team. If you wish to send over additional details to be shared, please email us at drivemyway@amfam.com. Thank you!Better than the old one and good overall
This app is definitely better. They have been good about updating incorrect speed limit maps if you message them. It does still glitch and show me going 100mph when I’m going 60. App support says it is my phone, but since the corporate default answer is to blame someone else, it is hard to tell.
The best way to save money with this AmFam program is if you drive an unnamed perfect amount. For example, you can get 100% on all 3 visible metrics, but still average much lower overall. So don’t drive too much or too little, definitely don’t stop for improperly timed or marked stoplights, and have your phone secured because if it shifts around at all, you get dinged for a distraction.
That being said, I hope all insurance companies switch to this method. It will make people pay extra to drive aggressively which should encourage people to drive better. Then again, $5/gallon gas doesn’t seem to stop people from excessively speeding and flooring it in their pickup trucks and SUVs everywhere. So who knows?Show lessDamiont42
Developer Response
MyAmFam Drive app was created with people like you in mind! Thanks being our customer and letting us know you're enjoying the app. Your feedback means a lot to us!Just Terrible
This app is horrible. I’ve had to contact them six times in the last three days because they dinged me for speeding when their speed limit was wrong or they dinged me for distracted driving when I didn’t even touch my phone. And then when they respond, it’s the same automated message telling me what constitutes distracted driving and if the speed limit is wrong, just change the drive from driver to passenger. I would have thought more testing would have been done, but guess not. All American Family is looking for is how they can make their customer pay more for their insurance. I agree with some of the other viewers that the app is skewed in the favor of American Family. This app should be suspended until ALL the bugs are fixed. And developer, please don’t respond with another automated message thanking me for my feedback and telling me where I can look for more information!Show lessRSTAMST
Developer Response
We appreciate your feedback about MyAmFam Drive app. We'll be sure to share your experience with our team. If you wish to send over additional details to be shared, please email us at drivemyway@amfam.com. Thank you!Awful app
This app is not accurate at all. We have four drivers and it does not track properly. If two or more of us are in the vehicle it will track two or more as drivers at the same time. And it might give a 3 star for, let’s say hard braking, to driver 1 but a 5 star to driver 2 during the exact same car ride/drive. It’s insane to me that the company is using this to rate customers. The previous app was not perfect, but it was so much more accurate than this app. The problem with four drivers in my home (two teens) we can’t afford to not use it as we NEED all the discounts we can get because insurance premium are ridiculous. I sure hope American Family either goes back to the previous app or seriously improves this app over the next few weeks/months.Show lessNat of 6
Developer Response
We appreciate your feedback. Unfortunately, due to technology limitations, we're unable to predict with total accuracy whether you are the driver or passenger each time you get into the car. If you'd like to learn more about how we determine your status in the vehicle, please visit: https://amfam.ly/3AgaG2x.Room for improvement.
This app is no comparison to the old know you drive app. The old app used to have both of us driving the same vehicle at the same time to the same place and the results were different on his phone as a driver than in my phone. How can that be? I’m thinking the old app was built by a man, for a man so any female drivers will always get a lesser score. This app is very accurate in everything it shows when I look at it after a venture out and about.
One thing I don’t like is the fast breaking ding. I realize it is to stop people from following too closely but back 60+ years ago, when learning to drive you were taught NOT to ride the brake. So I needed to stop, I braked. Fast stop and no brake riding. This should not be a ding against my insurance.
And has been a time or two that when I pulled over, was stopped to check gps or something on my phone it told me I was still driving even though my vehicle was not in motion. So I question that. I don’t like to lie and say that I was not the driver as I was BUT was pulled off the road with flashers or into a parking lot.
All in all I do like this app much better but there is always room for improvement.Show lessPennyhailee
Developer Response
Hi there! Thanks for sharing your feedback with us about your time using MyAmFam Drive app. We'd appreciate the chance to learn more about your experience and share details with our team. Please email us at drivemyway@amfam.com. Thank you.Horrible!!
This app is awful! And I can’t turn it off because insurance requires it..
Even though each individual score (phone, speeding, hard braking) are pretty high, the overall score is considered low. This makes no sense!
Also being docked for phone usage, if a passenger uses my phone for any reason is absurd. On top of my score being affected when I am a passenger in a car. Although the app claims it can pick up on whether you’re the driver or not, that hasn’t been the case at all!
My driving score is being impacted by an extremely inaccurate app while my driving record displays completely different driving habits.Show lessNoNickname??????
Developer Response
We appreciate your feedback. Unfortunately, due to technology limitations, we're unable to predict with total accuracy whether you are the driver or passenger each time you get into the car. If you'd like to learn more about how we determine your status in the vehicle, please visit: https://amfam.ly/3AgaG2x.The algorithm is broken
So they score you on speeding hard braking, and distracted driving. but they also score you on when you drive how far you drive how much you drive. All that is fine, yet even though I have scores in the 90s for all three of those things and I rarely drive on highways or at night, my overall score is 61!!!!! Also, I’ve been informed at the end of my trial. The other two drivers in my household will get neutral scores that will factor in and will lower my score even more, even though I’m one of the safest drivers I know and generally stay in residential neighborhoods. I have no choice but to believe that this app is a scam to get people to have to pay more on their car insurance. If I am at a 61, I can’t imagine what other people scores would be if they have to live or work in a downtown area, drive on highways, commute long distances to work, drive at night, or anything that would constitute actually using your vehicle.
ALSO, I feel that this app encourages bad driving because the hard breaking is so sensitive that if I slow down too much for a quick yellow light it takes off of my score. Also, it drains my battery on my phone.Show lessmommamaryl
Great app
I love the app and all it’s features, but most of all the features where you’re able to actually correct any errors and also for when you’re not the driver be able to label that as passenger without it being pinned to you as the driver and not being able to change it.Bigshot_2006
Developer Response
We love hearing from our customers! Thank you for taking time out of your day to let us know you're enjoying MyAmFam Drive App!My Drive Program
If everyone drove this way there would certainly be fewer accidents
Only complaint I have on the program is “hard braking” can occur at traffic lights where the light changes at almost last second and you make decision to go or stop hard braking happens and should not carry a major effect on
rates
Speeding can occur simply by staying with the flow of traffic especially on interstate roads
I currently have a 71 rating on the 12 month cycle and 100 on the 2 week yet I received an email that says my over all rating is in the low 60?????? How does that compute?Show lessIndianaoak
Developer Response
We love hearing the app is helping you to feel safer behind the wheel. Keep up the great work! Thanks for taking a moment to share your experience with us.I hate this app
I have had issues with this app since it launched. It dings me on things that are supposed to be good driving behaviors. For example, I had to use my phone the other day. So I found a safe place to pull over, put the car in park, and used for phone for about 1-2 minutes. Once I was done, I put my phone away and continued my trip. I got dinged for using my phone while driving, even though I had made the choice to pull over and park before doing so. I also just got an email saying my score is 10 points lower than the app is saying that it is. On top of that, my insurance agent enrolled the wrong driver and said not to worry about it. An email I just got said that the score in the app will determine rates for that driver moving forward. I’m uncomfortable with my score being used for someone else. This app needs a serious rebuild.Show lessbutternuts2323
Developer Response
We'd like to learn more about your experience using MyAmFamDrive. Please email us at accountsupport@amfam.com with your account information and any other details you would like to share about your time using the app. Thank you.
