Connect First User Reviews

Connect First Credit Union Ltd

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Frustrating to say the least

This app is so frustrating. I can never do a digital deposit. Always says it can’t read the check. I have clear well lit no shadow images. Retook the last set 10 times and I give up. The only thing this app is good for checking my balance.

KatWie1

10 months ago

Cannot Login

Every time I try to use this app (which I don’t anymore) it states that I have used and incorrect password. The funny thing is that I am able to use the same password auto-fill in a web browser which works fine. This was fine, I guess, until today when I needed to use the “Mobile deposit” feature. Of course this feature is not available on the web-based version, so now I have to mobile-deposit into another bank (with an app that works) so I can e-transfer back to Connect First. Definitely a sub-par experience.

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Fbmessengerisapieceofcrap

a year ago

Response from developer

Hello, it's unusual that your credentials work through a browser but not on an updated version of the app. We'd love the opportunity to troubleshoot with you. Please call us at 1.866.923.4778

So many issues

I wish I could say this app was amazing… but if I did I would be lying. The issues are endless. There are bugs aplenty and it always seems to be down. If ever they do maintenance I now need to delete the entire app and reload it. It works well probably 2/5 of the time. I love this credit union but the app is a disaster.

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Karilai

a year ago

Response from developer

Hello Karilai, we're sorry to hear that you have endless issues with the app. We'd like to know more so we can improve the app for the future. Please submit your feedback using this form: https://www.connectfirstcu.com/en/contact/feedback-concern-process/mobile-app-feedback

Dear whoever made this app

Please for the love of god, update it properly. It’s needs work. I need a dry martini after dealing with it’s glitches. I don’t even like olives. Still I’m positive I like them wayyy more than this god damn app. Help, why I am wasting my time here, I have other things to do god dammit. Screw you guys and your olives and your stupid app

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chamberclans

a year ago

Response from developer

Hello, we're sorry to hear you're having so much trouble. We'd like to know more so we can assist you in doing your banking and so we can make the app better. Would you mind filling out this form? There are no olives involved: https://www.connectfirstcu.com/en/contact/feedback-concern-process/mobile-app-feedback

Dissapointing

Makes it difficult to check your account on the fly, several popups including timeout, login, access location, and face ID disabled for security etc. makes the login process tedious, especially the login being in a popup. Make it more streamlined, user friendly, and focus on keeping everything within the app. Update: the reply seems to work

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ICanCountToFork

a year ago

Response from developer

Hello! We'd like to offer a few suggestions that may make your experience a little bit more smooth. 1. Turn on account balances in your widget settings under More > General Settings to be able to view your account balances on the fly, prior to logging in. 2. Turn on biometric authentication, which allows you to use face or touch ID to log in. Removing the need to go to the pop-up login screen. Do this under More > Security Settings > Biometric Authentication. We hope this helps!

Never works!!!

Over the last 6 months I’ve had nothing but problems with this App! Its glitchy, sometimes you can sign in, MOST of the time NOT.

I’ve been a Chinook/ConnectFirst Member for 35 years! I moved to Saskatchewan and kept my accounts with ConnectFirst. I don’t want to move my accounts, but this unreliable app might make me consider.

Going into another merger…how much more do we have to put up with. Your big enough no….get this working!!!!

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lmkej

a year ago

Response from developer

Hello, we're sorry to hear you're having a frustrating time using the app. We'd like to support you further, if you wouldn't mind sharing your experience with us here: connectfirstcu.com/app-feedback. This way our support team can gather the necessary details to work at resolving any of these issues.

Could not be more useless

This app is a disaster. I LOVED First Calgary’s app. Easy. User friendly. Then it became ConnectFirst and idiots took over, whose seemingly only priority was to drive away business by making loyal customers SO frustrated in trying to conduct every day banking affairs that they are compelled to leave. DO BETTER.

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Cathy LJ

2 years ago

Update broke it

I can’t even login to my app anymore because an update broke the whole app. Thanks a lot.

Xaihpos

2 years ago

Confused

Where did all the options to pay bills, transfer money between accounts etc go??
App is kinda useless if you can’t actually manage your account through it

McPhee fan

3 years ago

Response from developer

This version of our app is currently in inquiry mode only while we work with our partners to update to the new version. We really appreciate your patience. In the meantime, you can bank online with full functionality using a browser (safari, chrome, edge etc) on your desktop or mobile device by visiting banking.connectfirstcu.com.

Worst banking app

Horrible banking app. It always takes forever to load and login. If you’re wanting to do something simple like check your bank balance, you have to click here, click there, then click some more. There is always a lag, so naturally this is very frustrating of you’re in a hurry. When you go to set up a new payee for E-transfer, you always have to go back into that section. Obviously if I’m setting up a new payee I plan to send them money right away, so again, very frustrating when you’re in a hurry and just unnecessary.

I find this entire app is full of useless and unnecessary steps. Nothing is quick and to the point. Also, it requires you to login to a computer to make some changes which again is frustrating when all I have is my phone.

I’m currently locked out *again* and waiting g for a call back. I don’t even know why I’m locked out. Also a common occurrence. As soon as my mortgage is up for renewal I plan on switching to another Credit Union. Ever since First Calgary sold to Connect U it’s gone downhill, especially the app.

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HelenaK00001