Amazing customer service
I wasn’t sure anyone would be able to resolve the issues I was having with the activation codes, but a quick email to customer service and it was fixed in a few hours. My kids wanted to try out the stories immediately and have been enjoying them ever since.
Response from developer
We are always happy to assist you, and it was out pleasure to assist you.
Great Customer Service
Half of the books in our pack didn’t work with the codes provided. I emailed their customer support and they responded back within 5 (!) minutes with two new codes that worked. Did I mention this was on a Sunday afternoon? Great customer experience. My 4 year old has enjoyed the books thus far too.
Response from developer
Awesome! We are always ready to assist you.
Great!
Great customer service! They got back to me right away with activation codes for stories bought second-hand.
Great customer support
Got it as a gift and first story I tried to activate kept showing error, was unable to activate and said to contact them via email. Frustrated, I almost dismissed the product entirely because the thought of emailing for customer support seemed it would take a day or two to resolve. But they were surprisingly quick to respond and helped resolve my issue in matter of minutes. As for the product itself, it’s a fantastic idea and any kid would enjoy this. If there’s any take away from this review, just know you won’t have to be concerned about product and customer support.
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Response from developer
We are always ready to assist you. Thank you for taking the time to leave us a review.
Best Product Ever!!!
When I was a young child, I loved reading. I promised myself to try my best to have my son be an active reader. I’m so glad I saw this in store and gave it a try. I can’t help myself from ordering more stories! He has such great focus and attention when reading these stories!!! Best way to end our bedtime routine by bonding and seeing such beautiful images of our favorite characters. Absolutely would recommend to anyone at any age!
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Response from developer
Thank you so much for sharing your awesome experience with us.
Great product and very responsive customer service!!
I just wanted to say this is a great idea for young kids as a bedtime routine. It gives a different way of reading books that is fun and interactive for the kids. We had some problems with getting the story that came with the disc, but when I emailed customer service they got back to me right away and fixed the problem immediately. They were great!!
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Response from developer
It is always our pleasure to assist you, we appreciate you taking the timeout to leave us a review as well.
Fun alternative to regular books
Was gifted this and my kids love it! They’re so interested in the stories, and it makes bedtime feel like a mini movie night. Needed help with our activation code and customer service was very pleasant and responsive, so it was sorted out in no time. Highly recommend!
I love it
Greatest app ever used
Great app
My kids love these stories.
We have purchased a few different ones. Had an issue with activating. Customer support was supper quick and helped resolve my problem quickly. Great support team.
Thanks again. Great app
We have purchased a few different ones. Had an issue with activating. Customer support was supper quick and helped resolve my problem quickly. Great support team.
Thanks again. Great app
Account login
I changed phones and when I downloaded the app I found I couldn’t login after contacting Moonlite and many attempts and emails they managed to get it working again for me. So a great big thanks to all of the team fantastic communication on their side.
Thanks again
Thanks again
