Handy
Bought a tree in Frankenmuth Mi while on vacation. The tree came with a remote of its own. After looking at the paperwork I saw mention of an app. So far I love the app and it lets me keep the remote put away out of the reach of the grandkids. So far the app performs all of the functions as the remote.
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Absolutely horrible customer service
I have a tree that I purchased as a display model, finally got to use it this year. It did not come with a remote so I’m relying on the app to take it out of demo mode. It’s not working. No one answers the phone at ledup. Home Depot refers you to ledup for replacement parts. I’ve emailed, called, chatted, texted, spent my whole day off trying to figure this out with zero answers. If you click on “help” in the app it goes to a blank screen, the company website lists numbers that are not in service. For a tree this popular you’d think they’d have a more reliable company producing them and running the app. I just want to buy replacement parts or get answers on how to get the app to work…. No help after hours of trying to get some other than “wait for an email response”.
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Pretty tree but is very bright!
The power button on the app does not change when clicked so you don’t know if the tree is on or off unless you’re in the same room. Same for all buttons but the power is most annoying. Also is very bright, needs a large room or it feels like too much light, but it’s a beautiful tree!
Beautiful
The tree is beautiful, hands down one of the best looking tree’s with plenty of lighting. For everyone complaining about it not working, remember to read the manual and go through the steps to get it out off Demo mode. I too also thought I had a defective tree because it kept going back to the demo mode, read the instructions and bam fixed and worked perfectly, so far.
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Missing remote
Bought a tree that was missing remote seen paper in box telling me not to worry go to App Store well it’s fine except my tree has timer options and now I can’t use with this app I new I should have just returned the tree being a hassle now I can only turn on off and change lights they need the app to do what the trees options have or send me a remote plz let me know if any other apps have the timer options plz
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More functions please!
I just hooked my tree up tonight and immediately downloaded the app. PLEASE add the ability to dim the lights. They obviously dim because you see the do it on the slow fade function. That would make it the perfect tree ever. Tree is too bright for my taste but 5 start for value for price. GIVE US A DIMMER FUNCTION IN APP UPDATE PLEASE! Love it!
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Love app but needs more
I love this app but i have like two suggestions, maybe actually add more slides i got the app and was pretty disappointed by only having one slide and it doesn’t even connect to bluetooth so i can’t play music on it and i was so sad.
Another reason i was dissapintes was that customer service won’t reply. do they even care? i’ve texted them like 15 times and still won’t answer, overall great tree
Another reason i was dissapintes was that customer service won’t reply. do they even care? i’ve texted them like 15 times and still won’t answer, overall great tree
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Almost
Almost does what it should. All the modes and settings shown here are not available for the tree. Only one screen of options. Not a deal breaker but the app needs work or an update.
LED Remote app Does not work!
Purchased this tree from Home Depot and am following the instructions for the remote app. It is not changing the lights. I have one screen Vice the multiples shown on the app ad. Calling customer support. Besides a beautiful tree, not being able to change the lights is upsetting!!
Home accents flocked 7.5 tree
This tree is beautiful but worthless. The remote doesn’t work nor the app. The tree only works in demo mode. $400 waste of money. I called customer service and they said if I send the receipt they will
Send me a new control module for the tree. The tree was purchased by our son that was here visiting. He paid cash and now he is back in Massachusetts and has no idea where the receipt is. Customer service said they can’t help without the receipt. I call bull butter. They know the tree is this years model and it doesn’t work. Send meThe dadgum module that you know is defective!!!!! I have a fancy tree that’s all decorated and it is in store display mode. I can’t do ANYTHING with it. Unhappy customer. 😡
Send me a new control module for the tree. The tree was purchased by our son that was here visiting. He paid cash and now he is back in Massachusetts and has no idea where the receipt is. Customer service said they can’t help without the receipt. I call bull butter. They know the tree is this years model and it doesn’t work. Send meThe dadgum module that you know is defective!!!!! I have a fancy tree that’s all decorated and it is in store display mode. I can’t do ANYTHING with it. Unhappy customer. 😡
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