Not awful
Out of the box the tree needs little fluffing. The only thing I’m singing this tree on is the fact that I can’t set a timer for it to come on/off via the app. I even suggested the tree to others.
Defective Unit
I must have bought your defective tree… the remote or the app don’t work. I will call to see if I get a replacement cable… The tree is very easy to set up, and it is beautiful… Too bad everyone is having the same problem with the remote and app. They should provide two switch cables just in case…
App will not download
I thought this year Christmas tree experience would be better then last year’s tree fiasco out the tree up fine so far so good at least it lit up but the problem I have is now when I try to download the app to operate it with my phone I am not able to download the app it only let me get so far and then that’s when things start getting nerve wracking. Last year I love using the remote on my phone but now this year using my new iPhone the app will not download for me so now I’m just stuck using the remote that came with the teee.
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Dimming
Have to say the tree the leds are on is very nice but it would be nice to have the option to dim the lights. If had noticed this at the store I most likely wouldn’t have bought the tree. I didn’t return it because the tree is still very nice, you just have to get past the fact you can’t dim the lights.
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Not working properly
We’ve had this tree for 1yr. Loved it last year and hate it this year. Not able to get out of Demo-mode. We have tried everything suggested. I have left several messages and emails. We even were going to buy another tree to try to switch module box, not the same as last years tree.
Just wish someone would respond from company.
Just wish someone would respond from company.
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Store mode issue still
UPDATE 12/4 went back to the retailer to return the tree. They said they might have a quick fix. The helpful staff explained they have boxes of replacement control panels and have been replacing these units constantly. It is NOT the remote. It is the control device that has the power cord and foot pedal. Once replaced it works perfectly as advertised. I have heard NOTHING from Ledup. BTW the app also now works fine. Good luck to all returning the tree but I wouldn’t bet on any response from Ledup support. UPDATE 12/2…2 emails, 2 phone calls, one app support submission and 7 days later NOTHING. The reviews raving about great support must be their own staff gaslighting. I’ll be returning the tree. 11/24 Read many reviews when trying to troubleshoot this lighting. Same issue as others. I’d give it zero stars if I could. No contact w support yet as it Thanksgiving day. We’ll see what that’s about.
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LEDUP Christmas tree remote.
The remote function on the app works well to toggle between lighting features. We should be able to also control the brightness of the tree from the app.
App works great
Very happy with this app. My iPhone is easier to keep up with than the remote.
LED Up Customer Service Non-Existent
My family and I love our tree, but as others have mentioned, the tree is now stuck on demo mode. It’s hard to even light our tree this Christmas season when it’s constantly flashing. I’ve called the customer service number throughout the entire week and am directed to their voicemail exactly 1:06 into the call every time. I’ve also emailed 3x as the automated phone recoding states with no response, even though they state they will respond within 24 hours. Our instruction manual also states, “If the tree fails to light due to a damaged or defective remote control, please resort to a manual on/off push button foot pedal operation UNTIL A NEW REMOTE CONTROL CAN BE PROVIDED THROUGH OUR CUSTOMER SERVICE CENTER.” All I want is a new remote so we can enjoy our tree. So, so frustrating.
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Horrible
Like everyone else has been saying, my tree is stuck in demo mode. I have emailed the company at least 10 times with no response. I have called about 10 times and it says to either leave a message or disconnects me. So extremely disappointing and frustrating to deal with this after my tree has been fully decorated.
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