Horrible Design
I could never get the tree out of demo mode. Went through Home Depot’s customer service and a part was supposed to be ordered. After 3 weeks it was still pending and I could get no reason or update as to why. I never could get this app to work either. The Home Depot store was no help either. I waited for over 30 minutes for a manager which the customer service person called 3 times. Now I’m stuck with a nearly $400 tree that stays in demo mode. The app and the remote are useless. I’m very disappointed in Home Depot and this experience has me limiting the about of business I do there in the future.
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Scan every time?
It works… but you have to scan the tree every time. Or you have to write down the code… every time.
Why can’t they save the tree?
What’s the point?
Why can’t they save the tree?
What’s the point?
Works quite well!
I got the Grand Duchess tree at Home Depot and am very pleased with the various settings! It works extremely well and love having the app as a back up should the remote control batteries die out. If I could request an app update it would be to have “MLT twinkle” option (currently only available for the white light setting).
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Amazing Tree & Company
This is the BEST Tree we’ve ever had — beautiful, functional and just terrific. Probably even more important is their customer service - blown away at how much they’ve gone out of their way to assist and help with QR codes + remotes. I don’t plan on buying another Christmas tree for a long time, but I’ll absolutely be looking for other products to buy from this company. Job well done LEDUP!
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Only one screen
Can you please tell me how to get all the other screens for the other modes other than the mold that resembles the remote, would love to have those multiple screens with all the other options fire fly etc.
Please add an option to dim the lights
We would love to be able to dim the brightness of the tree - was wondering if this could be added as an option to the app? Thank you!
👍More functions
Was hoping the app would offer more functions but otherwise works perfect. No problem pairing to the tree. My remote also works just fine.
Works great
This works really well and is nice in case you lose the remote. For people who can’t get the tree out of demo mode, you only want to hold the two buttons once.
When you hold them down multiple times you’re causing your tree to go in and out of demo mode.
Once the lights flash twice quickly on the tree it’s out of demo mode and works perfectly.
When you hold them down multiple times you’re causing your tree to go in and out of demo mode.
Once the lights flash twice quickly on the tree it’s out of demo mode and works perfectly.
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No problems here
Plugged in the tree and it worked perfectly right out of the box.
Then, downloaded the app and again, worked exactly as expected.
Then, downloaded the app and again, worked exactly as expected.
I wish the brightness was adjustable
I got the 9’ one and everything works fine. The only thing is that the tree is huge with so many led lights and overall it’s tooo bright to keep it on all night! I actually noticed this in the home depot when I saw the sample but since it comes with a remote control I was hopping that we can adjust the brightness. Unfortunately the remore and the app doesn’t have this option. I thought I would ask here if they can add this option in the next update?
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